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Webinars · head to head

BlueJeans vs NICE CXone

B

BlueJeans

Webinars

Connected through Verizon

From
$10/month
Rated
-
Full reviewWebsite
NICE CXone logo

NICE CXone

Telecommunications

The world's leading cloud contact center

From
$110/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: BlueJeans shut down. Verizon announced the closure on 8 August 2023 and wound the service down through the first half of 2024, starting with the Basic tier and free trials on 31 August 2023; NICE CXone usage-based billing adds unpredictable costs on top of per-agent fees
  • They diverge on capability: BlueJeans covers HD and 4K video, NICE CXone covers Omnichannel routing.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which BlueJeans and NICE CXone actually diverge.

Attributes where BlueJeans and NICE CXone differ
AttributeBlueJeansNICE CXone
Starting price$10/month$110/month
PlatformsWeb, Windows, Macos, Ios, AndroidWeb, Desktop
CategoryWebinarsTelecommunications
Founded19831986

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in BlueJeans

  • HD and 4K video
  • Audio conferencing
  • Screen sharing
  • Recording and playback
  • Chat and messaging
  • Virtual backgrounds
  • Hand raising
  • Breakout rooms

Only in NICE CXone

  • Omnichannel routing
  • ACD
  • IVR
  • WFM
  • Quality management
  • Analytics
  • AI automation
  • Microsoft Dynamics

Both cover

  • Salesforce
  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

BlueJeans

  • Enterprise meetingsnot NICE CXone
  • Healthcare consultationsnot NICE CXone
  • Financial servicesnot NICE CXone
  • Government communicationsnot NICE CXone
  • Large eventsnot NICE CXone

NICE CXone

  • Enterprise contact centernot BlueJeans
  • Workforce optimizationnot BlueJeans
  • Quality managementnot BlueJeans
  • Customer analyticsnot BlueJeans

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

BlueJeans

  • Shut down. Verizon announced the closure on 8 August 2023 and wound the service down through the first half of 2024, starting with the Basic tier and free trials on 31 August 2023
  • bluejeans.com no longer resolves
  • Verizon bought it for $400 million in 2020 and closed it citing a changing market, so there is no successor product to move to within the same vendor

NICE CXone

  • Usage-based billing adds unpredictable costs on top of per-agent fees
  • Entry-level Omnichannel Suite ($110/agent) includes only basic contact center features

Pricing, plan by plan

BlueJeans

$10/month
  • Essentials$10/month
    • 100 participants
    • HD video
    • Screen sharing
  • Pro$15/month
    • 300 participants
    • 4K video
    • Virtual backgrounds
  • Business$20/month
    • 500 participants
    • Custom branding
    • Advanced security
  • Enterprise$undefined/month
    • Unlimited participants
    • Custom deployment
    • Dedicated account team

NICE CXone

$110/month
  • Omnichannel Suite$110/month
    • Voice, digital channels, omnichannel routing
    • Recording and compliance features
  • Essential Suite$135/month
    • All Omnichannel Suite features
    • Screen recording and quality management
  • Core Suite$169/month
    • All Essential Suite features
    • Performance management and interaction analytics
  • Complete Suite$209/month
    • All Core Suite features
    • AI copilot tools and gamification

Which should you pick?

Choose BlueJeans if

  • You need hd and 4k video.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want audio conferencing.
BlueJeans review

Choose NICE CXone if

  • You need omnichannel routing.
  • You work on Web, Desktop.
  • You also want acd.
NICE CXone review

Questions people ask

Is BlueJeans or NICE CXone better?
Neither clearly leads. BlueJeans starts at $10/month and NICE CXone at $110/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, BlueJeans or NICE CXone?
BlueJeans starts at $10/month and NICE CXone at $110/month.
Does BlueJeans or NICE CXone run on more platforms?
BlueJeans runs on Web, Windows, Macos, Ios, Android. NICE CXone runs on Web, Desktop.
What is BlueJeans best used for?
BlueJeans is most often used for enterprise meetings, healthcare consultations, financial services, government communications. Of those, enterprise meetings and healthcare consultations are not what NICE CXone is typically brought in for.
What can BlueJeans do that NICE CXone cannot?
BlueJeans covers HD and 4K video, Audio conferencing, Screen sharing, Recording and playback. NICE CXone covers Omnichannel routing, ACD, IVR, WFM. Both handle Salesforce, SOC2.

Answered from the vendors’ own pages

NICE CXone: How much does NICE CXone cost?

NICE CXone pricing starts at $110 per agent per month for the Omnichannel Suite and ranges up to $249 per agent per month for the Ultimate Suite, plus $0.25 per session usage charges. Billing is monthly in arrears with no prepayment required.

Source
NICE CXone: Does NICE CXone offer a free version or trial?

No free version is publicly available. NICE CXone offers contact sales or demo options to evaluate the platform before purchase.

Source
NICE CXone: What is the difference between NICE CXone suites?

Entry suites ($110-$135/agent) include basic contact center and quality management. Mid-tier suites ($169-$209/agent) add analytics, performance management, and AI features. The Ultimate Suite ($249/agent) includes AI Agents for proactive engagement and self-service automation.

Source
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