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CRM · head to head

Bitrix24 vs BMC Helix

Bitrix24 logo

Bitrix24

CRM

All-in-one CRM and business automation platform

From
Free
Free plan
Yes
Full reviewWebsite
BMC Helix logo

BMC Helix

Customer Support

AI-driven IT service management for the modern enterprise

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Only Bitrix24 has a free tier, so it costs nothing to try first.
  • Each has a real cost: Bitrix24 enterprise pricing scales significantly ($399-7999/month); BMC Helix no pricing is listed on the site; buyers must submit a Request Pricing form or Contact Sales to speak with a rep, per helixops.ai (BMC Helix product page), August 2026
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Bitrix24 and BMC Helix actually diverge.

Attributes where Bitrix24 and BMC Helix differ
AttributeBitrix24BMC Helix
Starting priceFreeOn request
Pricing modelsubscriptionquote
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb
CategoryCRMCustomer Support
Founded2012Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bitrix24

  • Contact management
  • Sales pipeline
  • Service desk
  • Project management
  • Chat
  • Automation
  • Mobile app
  • Slack

Only in BMC Helix

Nothing recorded that Bitrix24 does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Bitrix24

  • CRM and sales managementnot BMC Helix
  • Project management with Kanban/Ganttnot BMC Helix
  • Team collaboration and chatnot BMC Helix
  • E-commerce integrationnot BMC Helix

BMC Helix

  • Self-service IT support with agentic AI assistance and conversational searchnot Bitrix24
  • Predictive issue prevention and root cause analysis automationnot Bitrix24
  • Incident correlation connecting related alerts and eventsnot Bitrix24
  • Infrastructure asset discovery and service dependency visibilitynot Bitrix24
  • AIOps automation for root cause analysis and remediationnot Bitrix24

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bitrix24

  • Enterprise pricing scales significantly ($399-7999/month)
  • Monthly billing costs 31% more than annual billing

BMC Helix

  • No pricing is listed on the site; buyers must submit a Request Pricing form or Contact Sales to speak with a rep, per helixops.ai (BMC Helix product page), August 2026

Pricing, plan by plan

Bitrix24

Free
  • FreeFree
    • 1-2 users
    • 5GB storage
    • Basic CRM
  • Basic$49/month
    • 5 users
    • 24GB storage
    • Sales pipelines
  • Standard$99/month
    • 50 users
    • 100GB storage
    • Sales automation
  • Professional$199/month
    • 100 users
    • 1TB storage
    • AI-powered sales

BMC Helix

On request

No published plan breakdown. See the BMC Helix review.

Which should you pick?

Choose Bitrix24 if

  • You need contact management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want sales pipeline.
Bitrix24 review

Choose BMC Helix if

Nothing in the data separates BMC Helix from Bitrix24 on the points above - pick on price and on how each one feels to use.

BMC Helix review

Questions people ask

Is Bitrix24 or BMC Helix better?
Neither clearly leads. Bitrix24 starts at Free and BMC Helix at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bitrix24 or BMC Helix?
Bitrix24 has a free tier; the other does not. Paid plans start at Free for Bitrix24 and On request for BMC Helix.
Does Bitrix24 or BMC Helix run on more platforms?
Bitrix24 runs on Web, Ios, Android. BMC Helix runs on Web.
Can I use Bitrix24 for free?
Yes. Bitrix24 has a free tier, so you can try it without paying. BMC Helix starts at On request.
What is Bitrix24 best used for?
Bitrix24 is most often used for crm and sales management, project management with kanban/gantt, team collaboration and chat, e-commerce integration. Of those, crm and sales management and project management with kanban/gantt are not what BMC Helix is typically brought in for.
What can Bitrix24 do that BMC Helix cannot?
Bitrix24 covers Contact management, Sales pipeline, Service desk, Project management.

Answered from the vendors’ own pages

Bitrix24: How much does Bitrix24 cost?

Bitrix24 offers tiered pricing from free up to $7,999/month for Enterprise. Basic starts at $49/month (annual) or $69/month (monthly) for 5 users, Standard at $99-$144/month for 50 users, Professional at $199-$289/month for 100 users, and Enterprise at $399-7,999/month for up to 10,000 users with up to 30TB storage. Annual billing offers up to 31% savings versus monthly billing.

Source
BMC Helix: How is BMC Helix priced?

BMC Helix does not publish specific pricing details publicly. Pricing is available through the 'Request Pricing' link or by contacting a BMC sales representative directly.

Source
Bitrix24: Is there a free version of Bitrix24?

Yes, Bitrix24 offers a free plan for 1-2 users with 5GB storage and basic features including CRM, Kanban/Gantt task management, shared calendars, chat, and video calls. No credit card is required.

Source
Bitrix24: What features does Bitrix24's Standard plan add over Basic?

The Standard plan at $99/month (annual) or $144/month (monthly) supports 50 users with 100GB storage and adds sales automation, unlimited leads, invoices, online payments, e-commerce capabilities, and unlimited projects beyond Basic plan features.

Source
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