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Customer Support · head to head

BMC Helix vs Insightly

BMC Helix logo

BMC Helix

Customer Support

AI-driven IT service management for the modern enterprise

From
On request
Free plan
No
Full reviewWebsite
Insightly logo

Insightly

CRM

CRM & project management for any business

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Insightly has a free tier, so it costs nothing to try first.
  • Each has a real cost: BMC Helix no pricing is listed on the site; buyers must submit a Request Pricing form or Contact Sales to speak with a rep, per helixops.ai (BMC Helix product page), August 2026; Insightly record counts are capped by plan, at 100,000 on Plus and 500,000 on Enterprise, so the database size decides the tier
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which BMC Helix and Insightly actually diverge.

Attributes where BMC Helix and Insightly differ
AttributeBMC HelixInsightly
Starting priceOn requestFree
Pricing modelquotesubscription
Free tierNoYes
PlatformsWebWeb, Ios, Android
CategoryCustomer SupportCRM
FoundedUnknown2010

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in BMC Helix

Nothing recorded that Insightly does not also cover.

Only in Insightly

  • Contact management
  • Deal tracking
  • Project management
  • Task management
  • Email integration
  • Reporting
  • Mobile app
  • Mailchimp

What people use each for

The jobs each tool is most often brought in to do.

BMC Helix

  • Self-service IT support with agentic AI assistance and conversational searchnot Insightly
  • Predictive issue prevention and root cause analysis automationnot Insightly
  • Incident correlation connecting related alerts and eventsnot Insightly
  • Infrastructure asset discovery and service dependency visibilitynot Insightly
  • AIOps automation for root cause analysis and remediationnot Insightly

Insightly

  • CRM with project delivery tracking after the salenot BMC Helix
  • Managing leads, opportunities and customer projects in one record setnot BMC Helix

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

BMC Helix

  • No pricing is listed on the site; buyers must submit a Request Pricing form or Contact Sales to speak with a rep, per helixops.ai (BMC Helix product page), August 2026

Insightly

  • Record counts are capped by plan, at 100,000 on Plus and 500,000 on Enterprise, so the database size decides the tier
  • Workflow automation requires the Professional plan at $49 per user per month
  • AI Copilot is metered by query, at 75 on Plus and 100 on Professional
  • Mass email is capped daily, at 2,500 on Plus and 10,000 on Enterprise
  • CRM, Marketing and Service are sold as three separate products, and Marketing is priced per account by prospect count starting at $99 for 2,000
  • Sandboxes and audit logging are Enterprise only at $99 per user per month

Pricing, plan by plan

BMC Helix

On request

No published plan breakdown. See the BMC Helix review.

Insightly

Free
  • CRM Plus$29/user/month
    • lead and contact management
    • project management
    • advanced reports
  • CRM Professional$49/user/month
    • all Plus features
    • lead assignment/routing
    • workflow automation
  • CRM Enterprise$99/user/month
    • all Professional features
    • sandboxes
    • products/pricebooks/quotes

Which should you pick?

Choose BMC Helix if

Nothing in the data separates BMC Helix from Insightly on the points above - pick on price and on how each one feels to use.

BMC Helix review

Choose Insightly if

  • You need contact management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want deal tracking.
Insightly review

Questions people ask

Is BMC Helix or Insightly better?
Neither clearly leads. BMC Helix starts at On request and Insightly at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, BMC Helix or Insightly?
Insightly has a free tier; the other does not. Paid plans start at On request for BMC Helix and Free for Insightly.
Does BMC Helix or Insightly run on more platforms?
BMC Helix runs on Web. Insightly runs on Web, Ios, Android.
Can I use Insightly for free?
Yes. Insightly has a free tier, so you can try it without paying. BMC Helix starts at On request.
What is BMC Helix best used for?
BMC Helix is most often used for self-service it support with agentic ai assistance and conversational search, predictive issue prevention and root cause analysis automation, incident correlation connecting related alerts and events, infrastructure asset discovery and service dependency visibility. Of those, self-service it support with agentic ai assistance and conversational search and predictive issue prevention and root cause analysis automation are not what Insightly is typically brought in for.
What can BMC Helix do that Insightly cannot?
Insightly covers Contact management, Deal tracking, Project management, Task management.

Answered from the vendors’ own pages

BMC Helix: How is BMC Helix priced?

BMC Helix does not publish specific pricing details publicly. Pricing is available through the 'Request Pricing' link or by contacting a BMC sales representative directly.

Source
Insightly: How much does Insightly CRM cost?

Insightly CRM plans are priced per user per month when billed annually: Plus at $29, Professional at $49 (the most popular option), and Enterprise at $99. All plans include a 14-day free trial that requires no credit card.

Source
Insightly: Is there a free trial for Insightly?

Yes, Insightly offers a 14-day free trial across most products with no credit card required, allowing you to test CRM, Marketing Automation, Support & Ticketing, and AppConnect features.

Source
Insightly: What record storage limits apply to Insightly CRM plans?

Insightly CRM Plus includes 100,000 records, Professional includes 250,000 records, and Enterprise includes 500,000 records. File storage increases from 10 GB on Plus to 100 GB on Professional and 250 GB on Enterprise.

Source
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