Softwr

Customer Success · head to head

Natero vs Strikedeck

N

Natero

Customer Success

Predictive Customer Success Platform

From
$800/month
Rated
-
Full reviewWebsite
S

Strikedeck

Customer Success

AI-Powered Customer Success

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Natero acquired by Freshworks in May 2019 and folded into the Freshsuccess product line, so it is no longer sold as Natero; Strikedeck product is discontinued and no longer supported or developed
  • They diverge on capability: Natero covers Predictive health scores, Strikedeck covers AI churn prediction.

Where they differ

Only the attributes on which Natero and Strikedeck actually diverge.

Attributes where Natero and Strikedeck differ
AttributeNateroStrikedeck
Starting price$800/monthOn request
Pricing modelsubscriptionUnknown
CategoryUnknownCustomer Success
Founded20122015

Identical on both: free tier (No), platforms (Web), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Natero

  • Predictive health scores
  • Machine learning
  • Customer journey analytics
  • Playbooks
  • Risk detection
  • Freshworks

Only in Strikedeck

  • AI churn prediction
  • Health scores
  • Automated playbooks
  • Sentiment analysis
  • Usage analytics
  • Medallia

Both cover

  • Salesforce
  • Slack
  • Zendesk
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Natero

  • Customer Success
  • Predictive Analytics
  • Machine Learningnot Strikedeck

Strikedeck

  • Customer Success
  • Ai Powerednot Natero
  • Predictive Analytics

Both are used for customer success, predictive analytics, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Natero

  • Acquired by Freshworks in May 2019 and folded into the Freshsuccess product line, so it is no longer sold as Natero
  • natero.com no longer resolves

Strikedeck

  • Product is discontinued and no longer supported or developed
  • Limited integration options compared to modern customer success platforms
  • No longer receiving feature updates or security patches

Pricing, plan by plan

Natero

$800/month
  • Growth$800/month
    • Predictive health
    • Playbooks
    • Reporting
  • Enterprise$2000/month
    • Custom ML models
    • Advanced API
    • Dedicated support

Strikedeck

On request

No published plan breakdown. See the Strikedeck review.

Which should you pick?

Choose Natero if

  • You need predictive health scores.
  • You also want machine learning.
Natero review

Choose Strikedeck if

  • You need ai churn prediction.
  • You also want health scores.
Strikedeck review

Questions people ask

Is Natero or Strikedeck better?
Neither clearly leads. Natero starts at $800/month and Strikedeck at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Natero or Strikedeck?
Natero starts at $800/month and Strikedeck at On request.
Does Natero or Strikedeck run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is Natero best used for?
Natero is most often used for customer success, predictive analytics, machine learning. Of those, machine learning is not what Strikedeck is typically brought in for.
What can Natero do that Strikedeck cannot?
Natero covers Predictive health scores, Machine learning, Customer journey analytics, Playbooks. Strikedeck covers AI churn prediction, Health scores, Automated playbooks, Sentiment analysis. Both handle Salesforce, Slack, Zendesk, Web support.

Answered from the vendors’ own pages

Strikedeck: What is Strikedeck?

Strikedeck was a customer success platform that used machine learning and predictive analytics to identify customer health risks, sentiment, and engagement opportunities. The platform was acquired by Medallia in May 2019 and has since been discontinued.

Source
Strikedeck: What happened to Strikedeck?

Medallia acquired Strikedeck on May 16, 2019, for $11 million. The platform was subsequently discontinued as Medallia consolidated its customer experience offerings.

Source
Strikedeck: What were Strikedeck's key features?

Strikedeck offered workflow automation, machine learning for customer health scoring, predictive analytics, usage tracking, and instant surveys. It provided real-time customer health dashboards and personalization capabilities.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Natero

More on Strikedeck

Keep looking

Other head to heads