CRM · head to head
Affinity vs Ameyo
Affinity
CRM
Relationship intelligence platform for professionals
- From
- $2000/year
- Free plan
- No
Ameyo
Customer Support
Omnichannel contact centre software available on-premise, cloud or hybrid
- From
- On request
- Free plan
- No
The short version
- Each has a real cost: Affinity enterprise tier requires custom quote, pricing not transparent; Ameyo no pricing is published anywhere for any deployment model, so budgeting requires a sales cycle and there is no way to sanity-check a quote against a public rate card.
- They diverge on capability: Affinity covers Contact management, Ameyo covers Predictive and progressive dialling.
- Prices and features above were last checked on 31 August 2026.
Where they differ
Only the attributes on which Affinity and Ameyo actually diverge.
Identical on both: free tier (No), user rating (Not yet rated).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Affinity
- Contact management
- Deal tracking
- Intelligence engine
- Relationship mapping
- Integration aggregation
- Gmail
- Outlook
Only in Ameyo
- Predictive and progressive dialling
- Omnichannel routing
- On-premise deployment
- Omnichannel helpdesk
- Quality monitoring
- Ameyo XTRM
- Compliance controls
- Supervisor analytics
What people use each for
The jobs each tool is most often brought in to do.
Affinity
- Deal sourcing and pipeline management for venture capital and private equitynot Ameyo
- Automatic capture of email and meeting activity into relationship recordsnot Ameyo
- Finding warm introductions through existing relationship networksnot Ameyo
- Investor relations and fundraising trackingnot Ameyo
- Portfolio company support and reportingnot Ameyo
Ameyo
- An Indian bank or insurer is barred by data localisation or internal policy from putting customer call recordings in a public cloud, and needs a contact centre platform that installs on its own infrastructure.not Affinity
- A collections or telesales operation with hundreds of agents needs predictive dialling tuned for high contact volume, which the light cloud phone systems do not provide.not Affinity
- A BPO serving Indian and Middle Eastern clients needs one platform that can be deployed on-premise for one client and in the cloud for another without retraining supervisors.not Affinity
- An organisation wants voice, WhatsApp and email handled on a single agent desktop in a market where WhatsApp is the dominant customer channel.not Affinity
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Affinity
- Enterprise tier requires custom quote, pricing not transparent
- Scale tier API calls capped at 100000 per month
- All plans charge per user annually
Ameyo
- No pricing is published anywhere for any deployment model, so budgeting requires a sales cycle and there is no way to sanity-check a quote against a public rate card.
- On-premise deployment means you also buy servers, telephony connectivity, professional services and ongoing administration, and the licence is often the smaller half of the true cost.
- The Exotel acquisition has moved investment towards the newer XTRM cloud line, which creates a real question about how long the classic on-premise product will receive substantial development.
- It is engineered around large agent counts in low-cost labour markets, so a twenty-seat Western operation gets an interface and an implementation process designed for a very different scale.
- Self-service is limited: unlike Talkdesk or Five9 there is no meaningful way to trial, configure and launch without vendor involvement, so time to first call is measured in weeks rather than days.
Pricing, plan by plan
Affinity
$2000/year- Essential$2000/year
- Activity capture (email and calendar)
- Relationship scoring and interaction history
- Deal pipeline tracking
- Scale$2300/year
- Automatic meeting capture (Notetaker)
- AI Chat conversational access
- Affinity Ascend agent platform
- Advanced$2700/year
- Third-party data enrichment (PitchBook, Dealroom, Crunchbase)
- Company growth insights
- Packaged integrations (Slack, Salesforce, Box)
- Enterprise$null/year
- Fund-level permissions
- Enterprise SSO
- Custom data retention
Ameyo
On request- Ameyo Cloud Contact Centre$undefined/year
- Voice, omnichannel routing and dialler
- Per agent licensing
- No published rate card
- Ameyo On-Premise$undefined/year
- Installed on customer infrastructure
- Perpetual or subscription licensing
- Professional services and hardware costed separately
- Ameyo XTRM by Exotel$undefined/year
- CCaaS line with conversational AI
- Quoted on application
Which should you pick?
Choose Ameyo if
- You need predictive and progressive dialling.
- You work on Web, On-premise, Private cloud, iOS, Android.
- You also want omnichannel routing.
Questions people ask
- Is Affinity or Ameyo better?
- Neither clearly leads. Affinity starts at $2000/year and Ameyo at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Affinity or Ameyo?
- Affinity starts at $2000/year and Ameyo at On request.
- Does Affinity or Ameyo run on more platforms?
- Affinity runs on Web. Ameyo runs on Web, On-premise, Private cloud, iOS, Android.
- What is Affinity best used for?
- Affinity is most often used for deal sourcing and pipeline management for venture capital and private equity, automatic capture of email and meeting activity into relationship records, finding warm introductions through existing relationship networks, investor relations and fundraising tracking. Of those, deal sourcing and pipeline management for venture capital and private equity and automatic capture of email and meeting activity into relationship records are not what Ameyo is typically brought in for.
- What can Affinity do that Ameyo cannot?
- Affinity covers Contact management, Deal tracking, Intelligence engine, Relationship mapping. Ameyo covers Predictive and progressive dialling, Omnichannel routing, On-premise deployment, Omnichannel helpdesk.
Answered from the vendors’ own pages
Affinity: How much does Affinity CRM cost per user?
Affinity CRM pricing starts at 2000 USD per user per year for the Essential plan, 2300 USD for Scale, and 2700 USD for Advanced. Enterprise tier requires custom pricing.
SourceAmeyo: Is Ameyo still a separate product after the Exotel acquisition?
Yes. It is branded Ameyo by Exotel and keeps its own website, product line and roadmap. It has not been folded into the Exotel product.
Affinity: What is the API call limit on Affinity's Scale tier?
The Scale and Advanced tiers provide 100000 API calls per month. Enterprise tier customers receive unlimited API access.
SourceAmeyo: Can I still deploy Ameyo on-premise?
Yes, and it is one of the few remaining contact centre platforms offering a genuine on-premise install alongside cloud and hybrid.
Affinity: Which Affinity tier includes Notetaker and MCP integration?
The Scale tier (2300 USD per user per year) includes automatic meeting capture via Notetaker and Model Context Protocol server integration for AI tool connections.
SourceAmeyo: What does Ameyo cost?
It is quote-only. Nothing is published for cloud or on-premise, and on-premise adds infrastructure and professional services on top of licensing.
Affinity: When does Affinity offer Enterprise SSO capabilities?
Enterprise SSO (single sign-on) capability is included only in the Enterprise tier, which requires custom pricing and is designed for established firms with multi-fund complexity.
SourceAmeyo: Where is it sold?
Primarily India and Southeast Asia, with customers in the Middle East and Africa. It is not a mainstream choice in Europe or North America.
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