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Customer Support · head to head

Ameyo vs Corefactors AI CRM

Ameyo logo

Ameyo

Customer Support

Omnichannel contact centre software available on-premise, cloud or hybrid

From
On request
Free plan
No
Full reviewWebsite
Corefactors AI CRM logo

Corefactors AI CRM

CRM

Indian RevOps CRM bundling sales, marketing, support and success in one per user subscription

From
899/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Ameyo no pricing is published anywhere for any deployment model, so budgeting requires a sales cycle and there is no way to sanity-check a quote against a public rate card.; Corefactors AI CRM each of the four boxes is shallower than a category leader, so a business with a serious marketing automation or support requirement will end up buying a dedicated tool anyway and losing the shared record that justified the bundle.
  • They diverge on capability: Ameyo covers Predictive and progressive dialling, Corefactors AI CRM covers Sales Box.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Ameyo and Corefactors AI CRM actually diverge.

Attributes where Ameyo and Corefactors AI CRM differ
AttributeAmeyoCorefactors AI CRM
Starting priceOn request899/month
Pricing modelquotePer user per month
PlatformsWeb, On-premise, Private cloud, iOS, AndroidWeb, iOS, Android
CategoryCustomer SupportCRM

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Ameyo

  • Predictive and progressive dialling
  • Omnichannel routing
  • On-premise deployment
  • Omnichannel helpdesk
  • Quality monitoring
  • Ameyo XTRM
  • Compliance controls
  • Supervisor analytics

Only in Corefactors AI CRM

  • Sales Box
  • Marketing Box
  • Support Box
  • Success Box
  • Built-in cloud telephony
  • Lead distribution
  • Shared customer record
  • Reporting

What people use each for

The jobs each tool is most often brought in to do.

Ameyo

  • An Indian bank or insurer is barred by data localisation or internal policy from putting customer call recordings in a public cloud, and needs a contact centre platform that installs on its own infrastructure.not Corefactors AI CRM
  • A collections or telesales operation with hundreds of agents needs predictive dialling tuned for high contact volume, which the light cloud phone systems do not provide.not Corefactors AI CRM
  • A BPO serving Indian and Middle Eastern clients needs one platform that can be deployed on-premise for one client and in the cloud for another without retraining supervisors.not Corefactors AI CRM
  • An organisation wants voice, WhatsApp and email handled on a single agent desktop in a market where WhatsApp is the dominant customer channel.not Corefactors AI CRM

Corefactors AI CRM

  • An Indian SME where the same eight people run outbound calling, email campaigns and support tickets and cannot justify three separate subscriptionsnot Ameyo
  • A business that wants call recording and IVR inside the CRM rather than integrating a separate telephony providernot Ameyo
  • An education or real estate firm handling high inbound lead volume from IndiaMART and paid social that needs automatic distribution to callersnot Ameyo
  • A team moving off Teleduce that wants continuity of the same platform under its current namenot Ameyo

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Ameyo

  • No pricing is published anywhere for any deployment model, so budgeting requires a sales cycle and there is no way to sanity-check a quote against a public rate card.
  • On-premise deployment means you also buy servers, telephony connectivity, professional services and ongoing administration, and the licence is often the smaller half of the true cost.
  • The Exotel acquisition has moved investment towards the newer XTRM cloud line, which creates a real question about how long the classic on-premise product will receive substantial development.
  • It is engineered around large agent counts in low-cost labour markets, so a twenty-seat Western operation gets an interface and an implementation process designed for a very different scale.
  • Self-service is limited: unlike Talkdesk or Five9 there is no meaningful way to trial, configure and launch without vendor involvement, so time to first call is measured in weeks rather than days.

Corefactors AI CRM

  • Each of the four boxes is shallower than a category leader, so a business with a serious marketing automation or support requirement will end up buying a dedicated tool anyway and losing the shared record that justified the bundle.
  • Pricing rises across four tiers where each additional module is gated behind the next tier, so a company wanting only sales and support pays the Tree rate and carries marketing capability it does not use.
  • The product was rebranded from Teleduce, and documentation, third party reviews and integration guides are still split between both names, which makes evaluation and support searching harder than it should be.
  • It is built for the Indian market, and telephony, messaging and lead source integrations reflect that, so businesses selling into Europe or North America get less value from the parts that most differentiate it.
  • Published prices are per user per month with no free tier, so an organisation wanting occasional read-only access for delivery or finance staff has to buy full licences for them.

Pricing, plan by plan

Ameyo

On request
  • Ameyo Cloud Contact Centre$undefined/year
    • Voice, omnichannel routing and dialler
    • Per agent licensing
    • No published rate card
  • Ameyo On-Premise$undefined/year
    • Installed on customer infrastructure
    • Perpetual or subscription licensing
    • Professional services and hardware costed separately
  • Ameyo XTRM by Exotel$undefined/year
    • CCaaS line with conversational AI
    • Quoted on application

Corefactors AI CRM

899/month
  • Seed$899/month
    • Around 599 INR per user per month on annual billing
    • Core Sales Box lead and pipeline management
    • Basic reporting
  • Sapling$1899/month
    • Around 1,399 INR per user per month on annual billing
    • Everything in Seed
    • Marketing Box campaign capability
  • Tree$2399/month
    • Around 1,899 INR per user per month on annual billing
    • Everything in Sapling
    • Support Box ticketing and deeper automation
  • Orchard$3999/month
    • Around 3,599 INR per user per month on annual billing
    • Everything in Tree
    • Success Box and advanced reporting

Which should you pick?

Choose Ameyo if

  • You need predictive and progressive dialling.
  • You work on Web, On-premise, Private cloud, iOS, Android.
  • You also want omnichannel routing.
Ameyo review

Choose Corefactors AI CRM if

  • You need sales box.
  • You work on Web, iOS, Android.
  • You also want marketing box.
Corefactors AI CRM review

Questions people ask

Is Ameyo or Corefactors AI CRM better?
Neither clearly leads. Ameyo starts at On request and Corefactors AI CRM at 899/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Ameyo or Corefactors AI CRM?
Ameyo starts at On request and Corefactors AI CRM at 899/month.
Does Ameyo or Corefactors AI CRM run on more platforms?
Ameyo runs on Web, On-premise, Private cloud, iOS, Android. Corefactors AI CRM runs on Web, iOS, Android.
What is Ameyo best used for?
Ameyo is most often used for an indian bank or insurer is barred by data localisation or internal policy from putting customer call recordings in a public cloud, and needs a contact centre platform that installs on its own infrastructure., a collections or telesales operation with hundreds of agents needs predictive dialling tuned for high contact volume, which the light cloud phone systems do not provide., a bpo serving indian and middle eastern clients needs one platform that can be deployed on-premise for one client and in the cloud for another without retraining supervisors., an organisation wants voice, whatsapp and email handled on a single agent desktop in a market where whatsapp is the dominant customer channel.. Of those, an indian bank or insurer is barred by data localisation or internal policy from putting customer call recordings in a public cloud, and needs a contact centre platform that installs on its own infrastructure. and a collections or telesales operation with hundreds of agents needs predictive dialling tuned for high contact volume, which the light cloud phone systems do not provide. are not what Corefactors AI CRM is typically brought in for.
What can Ameyo do that Corefactors AI CRM cannot?
Ameyo covers Predictive and progressive dialling, Omnichannel routing, On-premise deployment, Omnichannel helpdesk. Corefactors AI CRM covers Sales Box, Marketing Box, Support Box, Success Box.

Answered from the vendors’ own pages

Ameyo: Is Ameyo still a separate product after the Exotel acquisition?

Yes. It is branded Ameyo by Exotel and keeps its own website, product line and roadmap. It has not been folded into the Exotel product.

Corefactors AI CRM: Is this the same product as Teleduce?

Yes. Teleduce was rebranded to Corefactors AI CRM and is sold under that name now.

Ameyo: Can I still deploy Ameyo on-premise?

Yes, and it is one of the few remaining contact centre platforms offering a genuine on-premise install alongside cloud and hybrid.

Corefactors AI CRM: What does it cost?

Four per user tiers, Seed, Sapling, Tree and Orchard, at roughly 899, 1,899, 2,399 and 3,999 INR per month, or about 599, 1,399, 1,899 and 3,599 INR on annual billing.

Ameyo: What does Ameyo cost?

It is quote-only. Nothing is published for cloud or on-premise, and on-premise adds infrastructure and professional services on top of licensing.

Corefactors AI CRM: Does it include telephony?

Yes. Cloud telephony with click to call, IVR and call recording is built in, which is unusual at this price point.

Ameyo: Where is it sold?

Primarily India and Southeast Asia, with customers in the Middle East and Africa. It is not a mainstream choice in Europe or North America.

Corefactors AI CRM: Do I have to buy all four modules?

Effectively yes at the higher tiers, because modules unlock by tier rather than being individually selectable.

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