Softwr

Customer Support · head to head

Front vs Rasa

Front logo

Front

Customer Support

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite
Rasa logo

Rasa

Live Chat & Chatbots

Open-source framework for building conversational AI

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Rasa has a free tier, so it costs nothing to try first.
  • Each has a real cost: Front starter tier limited to single-channel support; omnichannel support requires Professional tier; Rasa free Developer Edition caps conversations at 1,000 external or 100 internal per company per month
  • They diverge on capability: Front covers Shared inbox, Rasa covers NLU engine.

Where they differ

Only the attributes on which Front and Rasa actually diverge.

Attributes where Front and Rasa differ
AttributeFrontRasa
Starting price$25/month per seatFree
Pricing modelsubscriptionopen-source
Free tierNoYes
PlatformsCloud-based SaaSOn-premise, Cloud deployment, Docker, Kubernetes
CategoryCustomer SupportLive Chat & Chatbots
Founded20132016

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • Salesforce
  • HubSpot

Only in Rasa

  • NLU engine
  • Dialogue management
  • Multi-language support
  • Testing tools
  • Teams
  • Custom channels
  • API
  • On-premise support

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Front

  • Multi-team customer support across email, chat, SMS channelsnot Rasa
  • Enterprises using AI to resolve complex multi-step customer requestsnot Rasa

Rasa

  • Developers self-hosting an open source conversational AI framework before needing enterprise scalenot Front

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Rasa

  • Free Developer Edition caps conversations at 1,000 external or 100 internal per company per month
  • Rasa Pro and the Business Plan (Pro plus Studio) are not priced on the site and require contacting sales

Pricing, plan by plan

Front

$25/month per seat

No published plan breakdown. See the Front review.

Rasa

Free
  • Open SourceFree
    • Full framework access
    • Community support
  • Rasa Pro$50/month
    • Additional tools
    • Priority support
  • Enterprise$undefined/month
    • Advanced features
    • Dedicated support

Which should you pick?

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Choose Rasa if

  • You need nlu engine.
  • You want to start without paying.
  • You work on On-premise, Cloud deployment, Docker, Kubernetes.
  • You also want dialogue management.
Rasa review

Questions people ask

Is Front or Rasa better?
Neither clearly leads. Front starts at $25/month per seat and Rasa at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Front or Rasa?
Rasa has a free tier; the other does not. Paid plans start at $25/month per seat for Front and Free for Rasa.
Does Front or Rasa run on more platforms?
Front runs on Cloud-based SaaS. Rasa runs on On-premise, Cloud deployment, Docker, Kubernetes.
Can I use Rasa for free?
Yes. Rasa has a free tier, so you can try it without paying. Front starts at $25/month per seat.
What is Front best used for?
Front is most often used for multi-team customer support across email, chat, sms channels, enterprises using ai to resolve complex multi-step customer requests. Of those, multi-team customer support across email, chat, sms channels and enterprises using ai to resolve complex multi-step customer requests are not what Rasa is typically brought in for.
What can Front do that Rasa cannot?
Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. Rasa covers NLU engine, Dialogue management, Multi-language support, Testing tools. Both handle Slack.
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Related pages

More on Front

More on Rasa

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