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Customer Support · head to head

Balto vs LivePerson

Balto logo

Balto

Customer Support

Real-time guidance that prompts contact centre agents mid-call rather than scoring them afterwards

From
On request
Free plan
No
Full reviewWebsite
LivePerson logo

LivePerson

Live Chat

Enterprise-grade conversational AI platform

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Balto the prompts only work if agents read them, and on floors with fast handle-time targets agents learn to ignore the panel, which turns an expensive live system into an ordinary after-the-fact scorer.; LivePerson no price is published for any of the three tiers, and the page states no cost metric
  • They diverge on capability: Balto covers Real-time prompts, LivePerson covers Live chat.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Balto and LivePerson actually diverge.

Attributes where Balto and LivePerson differ
AttributeBaltoLivePerson
Pricing modelquotesubscription
PlatformsWeb, Windows, macOSWeb, Mobile app, IOS, Android, Messaging apps
CategoryCustomer SupportLive Chat
FoundedUnknown1995

Identical on both: starting price (On request), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Balto

  • Real-time prompts
  • Real-Time Coaching
  • Playbook builder
  • Automated scoring
  • Balto AI Suite
  • Compliance checklists
  • Dialler and CCaaS integrations

Only in LivePerson

  • Live chat
  • Conversational AI
  • Mobile messaging
  • Intent detection
  • Salesforce
  • Zendesk
  • Slack
  • Webhooks

What people use each for

The jobs each tool is most often brought in to do.

Balto

  • A debt collection floor that must read a required disclosure on every call and wants the prompt to fire rather than a scorecard to record the failure afterwardsnot LivePerson
  • An insurance enrolment team where a missed eligibility question means the application is rejected and the call has to be made againnot LivePerson
  • A high-turnover outbound floor where new starters need on-screen scaffolding for the first eight weeks instead of a supervisor sitting beside themnot LivePerson
  • A healthcare intake centre that needs auditable evidence that specific consent language was spoken on every recorded callnot LivePerson

LivePerson

  • Conversational AI and messaging across web, SMS and social channelsnot Balto
  • Routing customer conversations between bots and human agentsnot Balto

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Balto

  • The prompts only work if agents read them, and on floors with fast handle-time targets agents learn to ignore the panel, which turns an expensive live system into an ordinary after-the-fact scorer.
  • Playbooks are trigger-phrase driven and need continuous maintenance as products, scripts and objections change, so the tool quietly degrades unless someone owns it as a standing job.
  • Real-time transcription on noisy lines and strong accents misfires, producing prompts that fire on the wrong cue and train agents to distrust the panel entirely.
  • It is voice-first, so a contact centre where most volume has moved to chat and messaging gets far less from it than the per-agent price implies.
  • No pricing is published and there is no self-serve tier, so evaluating it means a sales cycle plus a technical integration into your telephony before you can judge whether agents will actually use it.

LivePerson

  • No price is published for any of the three tiers, and the page states no cost metric
  • Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
  • X is supported only with additional fees
  • Every route to a figure is a quote request or an RFP

Pricing, plan by plan

Balto

On request
  • Balto$undefined/year
    • Real-time agent guidance
    • Real-Time Coaching for supervisors
    • Automated call scoring

LivePerson

On request
  • Professional$100/month
    • Live chat
    • Basic AI
    • Automations
  • Enterprise$500/month
    • Advanced AI
    • Custom integrations
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose Balto if

  • You need real-time prompts.
  • You work on Web, Windows, macOS.
  • You also want real-time coaching.
Balto review

Choose LivePerson if

  • You need live chat.
  • You work on Web, Mobile app, IOS, Android, Messaging apps.
  • You also want conversational ai.
LivePerson review

Questions people ask

Is Balto or LivePerson better?
Neither clearly leads. Balto starts at On request and LivePerson at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Balto or LivePerson?
Balto starts at On request and LivePerson at On request.
Does Balto or LivePerson run on more platforms?
Balto runs on Web, Windows, macOS. LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps.
What is Balto best used for?
Balto is most often used for a debt collection floor that must read a required disclosure on every call and wants the prompt to fire rather than a scorecard to record the failure afterwards, an insurance enrolment team where a missed eligibility question means the application is rejected and the call has to be made again, a high-turnover outbound floor where new starters need on-screen scaffolding for the first eight weeks instead of a supervisor sitting beside them, a healthcare intake centre that needs auditable evidence that specific consent language was spoken on every recorded call. Of those, a debt collection floor that must read a required disclosure on every call and wants the prompt to fire rather than a scorecard to record the failure afterwards and an insurance enrolment team where a missed eligibility question means the application is rejected and the call has to be made again are not what LivePerson is typically brought in for.
What can Balto do that LivePerson cannot?
Balto covers Real-time prompts, Real-Time Coaching, Playbook builder, Automated scoring. LivePerson covers Live chat, Conversational AI, Mobile messaging, Intent detection.

Answered from the vendors’ own pages

Balto: How is this different from Gong or Chorus?

Those analyse calls after they end. Balto changes the call while it is happening by prompting the agent live, which matters for compliance and much less for post-hoc coaching.

LivePerson: How much does LivePerson cost?

LivePerson does not publish pricing on its website. The platform operates on a quote-based model with three subscription tiers: Bronze (messaging-first workspace), Silver (with automation and AI features), and Gold (advanced analytics and Generative AI). Customers must request quotes from the sales team.

Source
Balto: Does it need my telephony vendor to cooperate?

Yes. It needs a live audio stream, so it integrates at the CCaaS or dialler layer with Five9, Genesys, Amazon Connect and similar. An unsupported platform is a blocker, not a config change.

LivePerson: What are LivePerson's pricing tiers?

LivePerson offers Bronze (includes multi-channel workspace and Intent Manager), Silver (adds AI automation and Conversation Assist), and Gold (adds Generative AI and Proactive Messaging). Each tier includes progressively more advanced AI capabilities and support levels.

Source
Balto: What does it cost?

Balto does not publish pricing. Expect a quoted per-agent annual contract, with the rate depending on seat count and which modules you licence.

LivePerson: Are there additional fees beyond the base LivePerson subscription?

Yes, Proactive Messaging charges carrier rates plus a 15% handling fee, and additional fees apply for certain communication channels like X (formerly Twitter).

Source
Balto: Will it work for chat teams?

Not well. The product is built around live voice, and text channels are not where its strength is.

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