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Software · head to head

8x8 Contact Center vs Crossbeam

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Crossbeam logo

Crossbeam

Software

Partner ecosystem platform for revenue teams

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Crossbeam has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Crossbeam the first paid plan is $4,800 a year and includes a single full access seat, with additional seats at $1,800 a year each
  • They diverge on capability: 8x8 Contact Center covers Voice, Crossbeam covers Account mapping.

Where they differ

Only the attributes on which 8x8 Contact Center and Crossbeam actually diverge.

Attributes where 8x8 Contact Center and Crossbeam differ
Attribute8x8 Contact CenterCrossbeam
Starting price$85/monthFree
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb
Founded19872018

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Microsoft Teams

Only in Crossbeam

  • Account mapping
  • Secure data sharing
  • Co-selling workflows
  • Partner scoring
  • Revenue attribution
  • Slack
  • Snowflake

Both cover

  • Salesforce
  • HubSpot
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Crossbeam
  • Contact centernot Crossbeam
  • Remote worknot Crossbeam
  • Customer supportnot Crossbeam

Crossbeam

  • Mapping overlapping accounts and pipeline with partner companiesnot 8x8 Contact Center
  • Running a partner ecosystem programme with shared datanot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Crossbeam

  • The first paid plan is $4,800 a year and includes a single full access seat, with additional seats at $1,800 a year each
  • The free plan caps Deal Navigator and Pipeline Generation at 10 records each and offers no record exports at all
  • Record exports are the ladder, at 5,000 on Connector, 25,000 on Supernode and 100,000 on Enterprise
  • Sales seats are a separate $40 per user per month on top of the plan
  • SAML SSO and advanced access controls are excluded from the Connector plan
  • Both upper tiers are custom priced

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Crossbeam

Free
  • FreeFree
    • Unlimited partners
    • Account mapping
    • Basic analytics

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Crossbeam if

  • You need account mapping.
  • You want to start without paying.
  • You also want secure data sharing.
Crossbeam review

Questions people ask

Is 8x8 Contact Center or Crossbeam better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Crossbeam at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Crossbeam?
Crossbeam has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Crossbeam.
Does 8x8 Contact Center or Crossbeam run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Crossbeam runs on Web.
Can I use Crossbeam for free?
Yes. Crossbeam has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Crossbeam is typically brought in for.
What can 8x8 Contact Center do that Crossbeam cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Crossbeam covers Account mapping, Secure data sharing, Co-selling workflows, Partner scoring. Both handle Salesforce, HubSpot, Web support.
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