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Customer Support · head to head

Amazon Connect vs Paymo

Amazon Connect logo

Amazon Connect

Customer Support

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite
Paymo logo

Paymo

Project Management

Work & project management for teams

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Amazon Connect has a free tier, so it costs nothing to try first.
  • Each has a real cost: Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call; Paymo every advertised price rises after 3 months, with Plus going from $10.90 to $15.90 per user and Pro from $16.90 to $23.90
  • They diverge on capability: Amazon Connect covers Voice, Paymo covers Task management.

Where they differ

Only the attributes on which Amazon Connect and Paymo actually diverge.

Attributes where Amazon Connect and Paymo differ
AttributeAmazon ConnectPaymo
Starting priceFreeOn request
Pricing modelusage-basedfreemium
Free tierYesNo
PlatformsWebWeb, Ios, Android, Desktop
CategoryCustomer SupportProject Management
Founded20062008

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Connect

  • Voice
  • Chat
  • Tasks
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • Salesforce

Only in Paymo

  • Task management
  • Time tracking
  • Invoicing
  • Gantt charts
  • Resource scheduling
  • Slack
  • Google Workspace
  • Zapier

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Connect

  • Cloud contact centre with no per-seat licencenot Paymo
  • Voice, chat, email and SMS in one queuenot Paymo
  • Conversational analytics and agent assistnot Paymo
  • Outbound campaigns and automated contactnot Paymo
  • Workforce scheduling for contact centre agentsnot Paymo

Paymo

  • Project management with time tracking and invoicing for agenciesnot Amazon Connect
  • Tracking billable hours and project profitabilitynot Amazon Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

Paymo

  • Every advertised price rises after 3 months, with Plus going from $10.90 to $15.90 per user and Pro from $16.90 to $23.90
  • The free plan allows 1 user, 1 client and 2 projects
  • The Solo plan is still capped at 3 clients and 5 projects
  • Gantt charts, task dependencies and scheduling require the Plus plan
  • Integrations are excluded from both the free and Solo plans

Pricing, plan by plan

Amazon Connect

Free
  • Pay-as-you-go$0.018/minute
    • Voice minutes
    • Free tier available
    • No upfront costs

Paymo

On request
  • FreeFree
    • 1 user
    • Basic features
  • Starter$4.95/month
    • Time tracking
    • Kanban
    • Invoicing

Which should you pick?

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Choose Paymo if

  • You need task management.
  • You work on Web, Ios, Android, Desktop.
  • You also want time tracking.
Paymo review

Questions people ask

Is Amazon Connect or Paymo better?
Neither clearly leads. Amazon Connect starts at Free and Paymo at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Connect or Paymo?
Amazon Connect has a free tier; the other does not. Paid plans start at Free for Amazon Connect and On request for Paymo.
Does Amazon Connect or Paymo run on more platforms?
Amazon Connect runs on Web. Paymo runs on Web, Ios, Android, Desktop.
Can I use Amazon Connect for free?
Yes. Amazon Connect has a free tier, so you can try it without paying. Paymo starts at On request.
What is Amazon Connect best used for?
Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what Paymo is typically brought in for.
What can Amazon Connect do that Paymo cannot?
Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics. Paymo covers Task management, Time tracking, Invoicing, Gantt charts. Both handle Web support.
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