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Software · head to head

Paymo vs Zendesk

Paymo logo

Paymo

Software

Work & project management for teams

From
On request
Rated
-
Full reviewWebsite
Zendesk logo

Zendesk

Software

Champions of customer service

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Paymo every advertised price rises after 3 months, with Plus going from $10.90 to $15.90 per user and Pro from $16.90 to $23.90; Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • They diverge on capability: Paymo covers Task management, Zendesk covers Ticket management.

Where they differ

Only the attributes on which Paymo and Zendesk actually diverge.

Attributes where Paymo and Zendesk differ
AttributePaymoZendesk
Starting priceOn request$19/month
Pricing modelfreemiumsubscription
PlatformsWeb, Ios, Android, DesktopWeb
Founded20082007

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Paymo

  • Task management
  • Time tracking
  • Invoicing
  • Gantt charts
  • Resource scheduling
  • Google Workspace
  • Zapier
  • SSL encryption

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Live chat
  • Call center
  • Analytics & reporting
  • Automation
  • Customer satisfaction

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Paymo

  • Project management with time tracking and invoicing for agenciesnot Zendesk
  • Tracking billable hours and project profitabilitynot Zendesk

Zendesk

  • Help desk and ticketing system managementnot Paymo
  • Omnichannel customer supportnot Paymo
  • Knowledge base and self-service portalsnot Paymo
  • AI-assisted customer servicenot Paymo

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Paymo

  • Every advertised price rises after 3 months, with Plus going from $10.90 to $15.90 per user and Pro from $16.90 to $23.90
  • The free plan allows 1 user, 1 client and 2 projects
  • The Solo plan is still capped at 3 clients and 5 projects
  • Gantt charts, task dependencies and scheduling require the Plus plan
  • Integrations are excluded from both the free and Solo plans

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

Paymo

On request
  • FreeFree
    • 1 user
    • Basic features
  • Starter$4.95/month
    • Time tracking
    • Kanban
    • Invoicing

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose Paymo if

  • You need task management.
  • You work on Web, Ios, Android, Desktop.
  • You also want time tracking.
Paymo review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is Paymo or Zendesk better?
Neither clearly leads. Paymo starts at On request and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Paymo or Zendesk?
Paymo starts at On request and Zendesk at $19/month.
Does Paymo or Zendesk run on more platforms?
Paymo runs on Web, Ios, Android, Desktop. Zendesk runs on Web.
What is Paymo best used for?
Paymo is most often used for project management with time tracking and invoicing for agencies, tracking billable hours and project profitability. Of those, project management with time tracking and invoicing for agencies and tracking billable hours and project profitability are not what Zendesk is typically brought in for.
What can Paymo do that Zendesk cannot?
Paymo covers Task management, Time tracking, Invoicing, Gantt charts. Zendesk covers Ticket management, Omnichannel support, Knowledge base, Live chat. Both handle Slack.
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