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Software · head to head

Paymo vs Salesforce Service Cloud

Paymo logo

Paymo

Software

Work & project management for teams

From
On request
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Paymo every advertised price rises after 3 months, with Plus going from $10.90 to $15.90 per user and Pro from $16.90 to $23.90; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: Paymo covers Task management, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which Paymo and Salesforce Service Cloud actually diverge.

Attributes where Paymo and Salesforce Service Cloud differ
AttributePaymoSalesforce Service Cloud
Starting priceOn request$25/month
Pricing modelfreemiumsubscription
PlatformsWeb, Ios, Android, DesktopWeb, Ios, Android
Founded20081999

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Paymo

  • Task management
  • Time tracking
  • Invoicing
  • Gantt charts
  • Resource scheduling
  • Google Workspace
  • Zapier
  • SSL encryption

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • MuleSoft

Both cover

  • Slack
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Paymo

  • Project management with time tracking and invoicing for agenciesnot Salesforce Service Cloud
  • Tracking billable hours and project profitabilitynot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot Paymo
  • Field servicenot Paymo
  • Self-service portalsnot Paymo
  • AI-powered supportnot Paymo

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Paymo

  • Every advertised price rises after 3 months, with Plus going from $10.90 to $15.90 per user and Pro from $16.90 to $23.90
  • The free plan allows 1 user, 1 client and 2 projects
  • The Solo plan is still capped at 3 clients and 5 projects
  • Gantt charts, task dependencies and scheduling require the Plus plan
  • Integrations are excluded from both the free and Solo plans

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Paymo

On request
  • FreeFree
    • 1 user
    • Basic features
  • Starter$4.95/month
    • Time tracking
    • Kanban
    • Invoicing

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Paymo if

  • You need task management.
  • You work on Web, Ios, Android, Desktop.
  • You also want time tracking.
Paymo review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Paymo or Salesforce Service Cloud better?
Neither clearly leads. Paymo starts at On request and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Paymo or Salesforce Service Cloud?
Paymo starts at On request and Salesforce Service Cloud at $25/month.
Does Paymo or Salesforce Service Cloud run on more platforms?
Paymo runs on Web, Ios, Android, Desktop. Salesforce Service Cloud runs on Web, Ios, Android.
What is Paymo best used for?
Paymo is most often used for project management with time tracking and invoicing for agencies, tracking billable hours and project profitability. Of those, project management with time tracking and invoicing for agencies and tracking billable hours and project profitability are not what Salesforce Service Cloud is typically brought in for.
What can Paymo do that Salesforce Service Cloud cannot?
Paymo covers Task management, Time tracking, Invoicing, Gantt charts. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle Slack, Web support, Ios support, Android support.
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