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Customer Support · head to head

Dialpad Contact Center vs Olark

Dialpad Contact Center logo

Dialpad Contact Center

Customer Support

AI-powered cloud contact center

From
$95/month
Rated
-
Full reviewWebsite
Olark logo

Olark

Live Chat & Chatbots

Make your business human

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Olark has a free tier, so it costs nothing to try first.
  • Each has a real cost: Dialpad Contact Center the AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume; Olark the AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan
  • They diverge on capability: Dialpad Contact Center covers Voice Intelligence, Olark covers Live chat.

Where they differ

Only the attributes on which Dialpad Contact Center and Olark actually diverge.

Attributes where Dialpad Contact Center and Olark differ
AttributeDialpad Contact CenterOlark
Starting price$95/monthFree
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb
CategoryCustomer SupportLive Chat & Chatbots
Founded20112009

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dialpad Contact Center

  • Voice Intelligence
  • Real-time transcription
  • Sentiment analysis
  • Agent coaching
  • Quality assurance
  • Analytics
  • ServiceNow
  • Microsoft 365

Only in Olark

  • Live chat
  • Chat transcripts
  • Visitor insights
  • Customization
  • Offline messaging
  • Shortcuts
  • Slack
  • Mailchimp

Both cover

  • Salesforce
  • HubSpot
  • Zendesk
  • GDPR
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Dialpad Contact Center

  • Cloud contact centre with voice, messaging and AI assistancenot Olark
  • Routing and monitoring customer calls with live transcriptionnot Olark

Olark

  • Live chat on a website with a small support teamnot Dialpad Contact Center
  • Running an AI agent on website conversations with human handoffnot Dialpad Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dialpad Contact Center

  • The AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume
  • No per user price, seat minimum or feature comparison is published for any plan
  • The pricing page directs every enquiry to sales or an ROI calculator instead of stating a rate

Olark

  • The AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan
  • That flat price covers only one human seat, with each additional seat at $29 a month
  • Regional routing, SSO and custom SLAs require a custom enterprise plan with no published price

Pricing, plan by plan

Dialpad Contact Center

$95/month
  • Essentials$95/month
    • Voice
    • Real-time AI
    • Analytics
  • Advanced$135/month
    • Essentials + Digital
    • WFM
    • Custom integrations
  • Premium$170/month
    • Advanced + Full suite
    • SLA guarantee

Olark

Free
  • FreeFree
    • 20 chats/month
    • 1 agent
    • Basic customization
  • Standard$29/month
    • Unlimited chats
    • Chat transcripts
    • Integrations
  • Pro$undefined/month
    • Co-browsing
    • Chatbot
    • Priority support

Which should you pick?

Choose Dialpad Contact Center if

  • You need voice intelligence.
  • You work on Web, Desktop, Ios, Android.
  • You also want real-time transcription.
Dialpad Contact Center review

Choose Olark if

  • You need live chat.
  • You want to start without paying.
  • You also want chat transcripts.
Olark review

Questions people ask

Is Dialpad Contact Center or Olark better?
Neither clearly leads. Dialpad Contact Center starts at $95/month and Olark at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dialpad Contact Center or Olark?
Olark has a free tier; the other does not. Paid plans start at $95/month for Dialpad Contact Center and Free for Olark.
Does Dialpad Contact Center or Olark run on more platforms?
Dialpad Contact Center runs on Web, Desktop, Ios, Android. Olark runs on Web.
Can I use Olark for free?
Yes. Olark has a free tier, so you can try it without paying. Dialpad Contact Center starts at $95/month.
What is Dialpad Contact Center best used for?
Dialpad Contact Center is most often used for cloud contact centre with voice, messaging and ai assistance, routing and monitoring customer calls with live transcription. Of those, cloud contact centre with voice, messaging and ai assistance and routing and monitoring customer calls with live transcription are not what Olark is typically brought in for.
What can Dialpad Contact Center do that Olark cannot?
Dialpad Contact Center covers Voice Intelligence, Real-time transcription, Sentiment analysis, Agent coaching. Olark covers Live chat, Chat transcripts, Visitor insights, Customization. Both handle Salesforce, HubSpot, Zendesk, GDPR.
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