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Software · head to head

Chatwoot vs Kanbanize

Chatwoot logo

Chatwoot

Software

Open-source customer engagement platform

From
Free
Rated
-
Full reviewWebsite
Kanbanize logo

Kanbanize

Software

Enterprise Kanban software for agile teams

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Chatwoot has a free tier, so it costs nothing to try first.
  • Each has a real cost: Chatwoot free plan limited to 2 agents and 500 conversations per month; Kanbanize no per user price or minimum user count is published, despite the page being headed simple pricing
  • They diverge on capability: Chatwoot covers Live chat, Kanbanize covers Kanban boards.

Where they differ

Only the attributes on which Chatwoot and Kanbanize actually diverge.

Attributes where Chatwoot and Kanbanize differ
AttributeChatwootKanbanize
Starting priceFreeOn request
Pricing modelUnknownsubscription
Free tierYesNo
PlatformsWeb, Cloud, Self-hostedWeb, Ios, Android
Founded20172012

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwoot

  • Live chat
  • Email inbox
  • Social channels
  • Knowledge base
  • Chatbots
  • Reports
  • WhatsApp
  • Telegram

Only in Kanbanize

  • Kanban boards
  • Portfolio Kanban
  • Workflow automation
  • Analytics
  • Timeline
  • Jira
  • Azure DevOps
  • GitHub

Both cover

  • Slack
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Chatwoot

  • Self-hosted supportnot Kanbanize
  • Privacy-first chatnot Kanbanize
  • Multi-channel supportnot Kanbanize

Kanbanize

  • Kanban boards and portfolio management for scaled agile teamsnot Chatwoot
  • Linking strategy and OKRs to delivery workflowsnot Chatwoot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

Kanbanize

  • No per user price or minimum user count is published, despite the page being headed simple pricing
  • Automation rules are a paid add on on both plans, capped at 300 on Standard
  • SSO is a paid add on rather than included at either tier
  • File storage is 100 GB on Standard against 1 TB on Enterprise, and API calls are capped on Standard without the limit being stated
  • A dedicated cloud instance, IP whitelisting and 24/7 support are Enterprise only

Pricing, plan by plan

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

Kanbanize

On request
  • Team$149/month
    • 15 users
    • Unlimited boards
    • Kanban analytics
  • EnterpriseFree
    • Custom pricing
    • SSO
    • Advanced security

Which should you pick?

Choose Chatwoot if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want email inbox.
Chatwoot review

Choose Kanbanize if

  • You need kanban boards.
  • You work on Web, Ios, Android.
  • You also want portfolio kanban.
Kanbanize review

Questions people ask

Is Chatwoot or Kanbanize better?
Neither clearly leads. Chatwoot starts at Free and Kanbanize at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwoot or Kanbanize?
Chatwoot has a free tier; the other does not. Paid plans start at Free for Chatwoot and On request for Kanbanize.
Does Chatwoot or Kanbanize run on more platforms?
Chatwoot runs on Web, Cloud, Self-hosted. Kanbanize runs on Web, Ios, Android.
Can I use Chatwoot for free?
Yes. Chatwoot has a free tier, so you can try it without paying. Kanbanize starts at On request.
What is Chatwoot best used for?
Chatwoot is most often used for self-hosted support, privacy-first chat, multi-channel support. Of those, self-hosted support and privacy-first chat are not what Kanbanize is typically brought in for.
What can Chatwoot do that Kanbanize cannot?
Chatwoot covers Live chat, Email inbox, Social channels, Knowledge base. Kanbanize covers Kanban boards, Portfolio Kanban, Workflow automation, Analytics. Both handle Slack, Web support, Ios support, Android support.

Answered from the vendors’ own pages

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
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Related pages

More on Chatwoot

More on Kanbanize

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