Softwr

Customer Support · head to head

Jira Service Management vs Kanbanize

Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite
Kanbanize logo

Kanbanize

Project Management

Enterprise Kanban software for agile teams

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure; Kanbanize no per user price or minimum user count is published, despite the page being headed simple pricing
  • They diverge on capability: Jira Service Management covers Incident management, Kanbanize covers Kanban boards.

Where they differ

Only the attributes on which Jira Service Management and Kanbanize actually diverge.

Attributes where Jira Service Management and Kanbanize differ
AttributeJira Service ManagementKanbanize
Starting priceFreeOn request
Free tierYesNo
CategoryCustomer SupportProject Management
Founded20022012

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Only in Kanbanize

  • Kanban boards
  • Portfolio Kanban
  • Workflow automation
  • Analytics
  • Timeline
  • Jira
  • Azure DevOps
  • GitHub

Both cover

  • Slack
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Jira Service Management

  • IT service managementnot Kanbanize
  • Incident responsenot Kanbanize
  • Change managementnot Kanbanize
  • Asset trackingnot Kanbanize

Kanbanize

  • Kanban boards and portfolio management for scaled agile teamsnot Jira Service Management
  • Linking strategy and OKRs to delivery workflowsnot Jira Service Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jira Service Management

  • The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

Kanbanize

  • No per user price or minimum user count is published, despite the page being headed simple pricing
  • Automation rules are a paid add on on both plans, capped at 300 on Standard
  • SSO is a paid add on rather than included at either tier
  • File storage is 100 GB on Standard against 1 TB on Enterprise, and API calls are capped on Standard without the limit being stated
  • A dedicated cloud instance, IP whitelisting and 24/7 support are Enterprise only

Pricing, plan by plan

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Kanbanize

On request
  • Team$149/month
    • 15 users
    • Unlimited boards
    • Kanban analytics
  • EnterpriseFree
    • Custom pricing
    • SSO
    • Advanced security

Which should you pick?

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Choose Kanbanize if

  • You need kanban boards.
  • You work on Web, Ios, Android.
  • You also want portfolio kanban.
Kanbanize review

Questions people ask

Is Jira Service Management or Kanbanize better?
Neither clearly leads. Jira Service Management starts at Free and Kanbanize at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jira Service Management or Kanbanize?
Jira Service Management has a free tier; the other does not. Paid plans start at Free for Jira Service Management and On request for Kanbanize.
Does Jira Service Management or Kanbanize run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. Kanbanize starts at On request.
What is Jira Service Management best used for?
Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what Kanbanize is typically brought in for.
What can Jira Service Management do that Kanbanize cannot?
Jira Service Management covers Incident management, Change management, Problem management, Asset management. Kanbanize covers Kanban boards, Portfolio Kanban, Workflow automation, Analytics. Both handle Slack, Web support, Ios support, Android support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Jira Service Management

More on Kanbanize

Keep looking

Other head to heads