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Software · head to head

Freshdesk vs Kanbanize

Freshdesk logo

Freshdesk

Software

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite
Kanbanize logo

Kanbanize

Software

Enterprise Kanban software for agile teams

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; Kanbanize no per user price or minimum user count is published, despite the page being headed simple pricing
  • They diverge on capability: Freshdesk covers Ticketing, Kanbanize covers Kanban boards.

Where they differ

Only the attributes on which Freshdesk and Kanbanize actually diverge.

Attributes where Freshdesk and Kanbanize differ
AttributeFreshdeskKanbanize
Starting price$19/monthOn request
PlatformsWebWeb, Ios, Android
Founded20102012

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps

Only in Kanbanize

  • Kanban boards
  • Portfolio Kanban
  • Workflow automation
  • Analytics
  • Timeline
  • Azure DevOps
  • GitHub
  • SOC 2

Both cover

  • Slack
  • Jira

What people use each for

The jobs each tool is most often brought in to do.

Freshdesk

  • Help desk and ticketing systemnot Kanbanize
  • Customer support portal and knowledge basenot Kanbanize
  • Multi-channel support coordinationnot Kanbanize
  • AI-assisted support agent interactionnot Kanbanize

Kanbanize

  • Kanban boards and portfolio management for scaled agile teamsnot Freshdesk
  • Linking strategy and OKRs to delivery workflowsnot Freshdesk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Kanbanize

  • No per user price or minimum user count is published, despite the page being headed simple pricing
  • Automation rules are a paid add on on both plans, capped at 300 on Standard
  • SSO is a paid add on rather than included at either tier
  • File storage is 100 GB on Standard against 1 TB on Enterprise, and API calls are capped on Standard without the limit being stated
  • A dedicated cloud instance, IP whitelisting and 24/7 support are Enterprise only

Pricing, plan by plan

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Kanbanize

On request
  • Team$149/month
    • 15 users
    • Unlimited boards
    • Kanban analytics
  • EnterpriseFree
    • Custom pricing
    • SSO
    • Advanced security

Which should you pick?

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Choose Kanbanize if

  • You need kanban boards.
  • You work on Web, Ios, Android.
  • You also want portfolio kanban.
Kanbanize review

Questions people ask

Is Freshdesk or Kanbanize better?
Neither clearly leads. Freshdesk starts at $19/month and Kanbanize at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshdesk or Kanbanize?
Freshdesk starts at $19/month and Kanbanize at On request.
Does Freshdesk or Kanbanize run on more platforms?
Freshdesk runs on Web. Kanbanize runs on Web, Ios, Android.
What is Freshdesk best used for?
Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what Kanbanize is typically brought in for.
What can Freshdesk do that Kanbanize cannot?
Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. Kanbanize covers Kanban boards, Portfolio Kanban, Workflow automation, Analytics. Both handle Slack, Jira.
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Related pages

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