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Software · head to head

Kanbanize vs Salesforce Service Cloud

Kanbanize logo

Kanbanize

Software

Enterprise Kanban software for agile teams

From
On request
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Kanbanize no per user price or minimum user count is published, despite the page being headed simple pricing; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: Kanbanize covers Kanban boards, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which Kanbanize and Salesforce Service Cloud actually diverge.

Attributes where Kanbanize and Salesforce Service Cloud differ
AttributeKanbanizeSalesforce Service Cloud
Starting priceOn request$25/month
Founded20121999

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kanbanize

  • Kanban boards
  • Portfolio Kanban
  • Workflow automation
  • Timeline
  • Jira
  • Azure DevOps
  • GitHub
  • SOC 2

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Salesforce CRM
  • MuleSoft
  • Tableau

Both cover

  • Analytics
  • Slack
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Kanbanize

  • Kanban boards and portfolio management for scaled agile teamsnot Salesforce Service Cloud
  • Linking strategy and OKRs to delivery workflowsnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot Kanbanize
  • Field servicenot Kanbanize
  • Self-service portalsnot Kanbanize
  • AI-powered supportnot Kanbanize

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kanbanize

  • No per user price or minimum user count is published, despite the page being headed simple pricing
  • Automation rules are a paid add on on both plans, capped at 300 on Standard
  • SSO is a paid add on rather than included at either tier
  • File storage is 100 GB on Standard against 1 TB on Enterprise, and API calls are capped on Standard without the limit being stated
  • A dedicated cloud instance, IP whitelisting and 24/7 support are Enterprise only

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Kanbanize

On request
  • Team$149/month
    • 15 users
    • Unlimited boards
    • Kanban analytics
  • EnterpriseFree
    • Custom pricing
    • SSO
    • Advanced security

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Kanbanize if

  • You need kanban boards.
  • You work on Web, Ios, Android.
  • You also want portfolio kanban.
Kanbanize review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Kanbanize or Salesforce Service Cloud better?
Neither clearly leads. Kanbanize starts at On request and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kanbanize or Salesforce Service Cloud?
Kanbanize starts at On request and Salesforce Service Cloud at $25/month.
Does Kanbanize or Salesforce Service Cloud run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Kanbanize best used for?
Kanbanize is most often used for kanban boards and portfolio management for scaled agile teams, linking strategy and okrs to delivery workflows. Of those, kanban boards and portfolio management for scaled agile teams and linking strategy and okrs to delivery workflows are not what Salesforce Service Cloud is typically brought in for.
What can Kanbanize do that Salesforce Service Cloud cannot?
Kanbanize covers Kanban boards, Portfolio Kanban, Workflow automation, Timeline. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle Analytics, Slack, Web support, Ios support.
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