Softwr

Software · head to head

Groove vs Hive

Groove logo

Groove

Software

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite
Hive logo

Hive

Software

Project management built for speed

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch; Hive the free plan is capped at 200 MB of storage
  • They diverge on capability: Groove covers Shared inbox, Hive covers Tasks.

Where they differ

Only the attributes on which Groove and Hive actually diverge.

Attributes where Groove and Hive differ
AttributeGrooveHive
Starting price$12/monthOn request
Pricing modelsubscriptionfreemium
PlatformsWeb, Ios, AndroidWeb, Ios, Android, Desktop
Founded20112015

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Salesforce
  • Zapier

Only in Hive

  • Tasks
  • Gantt view
  • Kanban
  • Time tracking
  • Forms
  • Zoom
  • Google Drive
  • Dropbox

Both cover

  • Slack
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Hive
  • Handling email, chat and messaging support in one queuenot Hive

Hive

  • Project and task management with multiple project viewsnot Groove
  • Coordinating work, proofing and resourcing for teamsnot Groove

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Hive

  • The free plan is capped at 200 MB of storage
  • The Starter plan at $5 per user per month is limited to 10 projects
  • Eight capabilities are sold as $5 per user add ons on the Teams plan, including CRM, timesheets, proofing, resourcing, advanced dashboards, external users and SSO
  • Buying SSO plus a few of those add ons therefore costs more than the $12 base seat itself
  • AI credits are metered monthly at 1,000, 3,000 and 5,000 by plan

Pricing, plan by plan

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Hive

On request
  • FreeFree
    • Basic features
    • 10 users
  • Teams$12/month
    • Unlimited users
    • Time tracking
    • Automations

Which should you pick?

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Choose Hive if

  • You need tasks.
  • You work on Web, Ios, Android, Desktop.
  • You also want gantt view.
Hive review

Questions people ask

Is Groove or Hive better?
Neither clearly leads. Groove starts at $12/month and Hive at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Groove or Hive?
Groove starts at $12/month and Hive at On request.
Does Groove or Hive run on more platforms?
Groove runs on Web, Ios, Android. Hive runs on Web, Ios, Android, Desktop.
What is Groove best used for?
Groove is most often used for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue. Of those, shared inbox and help desk ticketing for small support teams and handling email, chat and messaging support in one queue are not what Hive is typically brought in for.
What can Groove do that Hive cannot?
Groove covers Shared inbox, Knowledge base, Live chat, Automation rules. Hive covers Tasks, Gantt view, Kanban, Time tracking. Both handle Slack, Web support, Ios support, Android support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Groove

More on Hive

Keep looking

Other head to heads