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All industries · head to head

Freshdesk vs Hive

Freshdesk logo

Freshdesk

All industries

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite
Hive logo

Hive

Project Management

Project management built for speed

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; Hive the free plan is capped at 200 MB of storage
  • They diverge on capability: Freshdesk covers Ticketing, Hive covers Tasks.

Where they differ

Only the attributes on which Freshdesk and Hive actually diverge.

Attributes where Freshdesk and Hive differ
AttributeFreshdeskHive
Starting price$19/monthOn request
Pricing modelsubscriptionfreemium
PlatformsWebWeb, Ios, Android, Desktop
CategoryAll industriesProject Management
Founded20102015

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps

Only in Hive

  • Tasks
  • Gantt view
  • Kanban
  • Time tracking
  • Forms
  • Zoom
  • Google Drive
  • Dropbox

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Freshdesk

  • Help desk and ticketing systemnot Hive
  • Customer support portal and knowledge basenot Hive
  • Multi-channel support coordinationnot Hive
  • AI-assisted support agent interactionnot Hive

Hive

  • Project and task management with multiple project viewsnot Freshdesk
  • Coordinating work, proofing and resourcing for teamsnot Freshdesk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Hive

  • The free plan is capped at 200 MB of storage
  • The Starter plan at $5 per user per month is limited to 10 projects
  • Eight capabilities are sold as $5 per user add ons on the Teams plan, including CRM, timesheets, proofing, resourcing, advanced dashboards, external users and SSO
  • Buying SSO plus a few of those add ons therefore costs more than the $12 base seat itself
  • AI credits are metered monthly at 1,000, 3,000 and 5,000 by plan

Pricing, plan by plan

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Hive

On request
  • FreeFree
    • Basic features
    • 10 users
  • Teams$12/month
    • Unlimited users
    • Time tracking
    • Automations

Which should you pick?

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Choose Hive if

  • You need tasks.
  • You work on Web, Ios, Android, Desktop.
  • You also want gantt view.
Hive review

Questions people ask

Is Freshdesk or Hive better?
Neither clearly leads. Freshdesk starts at $19/month and Hive at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshdesk or Hive?
Freshdesk starts at $19/month and Hive at On request.
Does Freshdesk or Hive run on more platforms?
Freshdesk runs on Web. Hive runs on Web, Ios, Android, Desktop.
What is Freshdesk best used for?
Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what Hive is typically brought in for.
What can Freshdesk do that Hive cannot?
Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. Hive covers Tasks, Gantt view, Kanban, Time tracking. Both handle Slack.
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