Softwr

Software · head to head

Dialpad Contact Center vs Hive

Dialpad Contact Center logo

Dialpad Contact Center

Software

AI-powered cloud contact center

From
$95/month
Rated
-
Full reviewWebsite
Hive logo

Hive

Software

Project management built for speed

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Dialpad Contact Center the AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume; Hive the free plan is capped at 200 MB of storage
  • They diverge on capability: Dialpad Contact Center covers Voice Intelligence, Hive covers Tasks.

Where they differ

Only the attributes on which Dialpad Contact Center and Hive actually diverge.

Attributes where Dialpad Contact Center and Hive differ
AttributeDialpad Contact CenterHive
Starting price$95/monthOn request
Pricing modelsubscriptionfreemium
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android, Desktop
Founded20112015

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dialpad Contact Center

  • Voice Intelligence
  • Real-time transcription
  • Sentiment analysis
  • Agent coaching
  • Quality assurance
  • Analytics
  • Salesforce
  • HubSpot

Only in Hive

  • Tasks
  • Gantt view
  • Kanban
  • Time tracking
  • Forms
  • Slack
  • Zoom
  • Google Drive

Both cover

  • Web support
  • Desktop support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Dialpad Contact Center

  • Cloud contact centre with voice, messaging and AI assistancenot Hive
  • Routing and monitoring customer calls with live transcriptionnot Hive

Hive

  • Project and task management with multiple project viewsnot Dialpad Contact Center
  • Coordinating work, proofing and resourcing for teamsnot Dialpad Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dialpad Contact Center

  • The AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume
  • No per user price, seat minimum or feature comparison is published for any plan
  • The pricing page directs every enquiry to sales or an ROI calculator instead of stating a rate

Hive

  • The free plan is capped at 200 MB of storage
  • The Starter plan at $5 per user per month is limited to 10 projects
  • Eight capabilities are sold as $5 per user add ons on the Teams plan, including CRM, timesheets, proofing, resourcing, advanced dashboards, external users and SSO
  • Buying SSO plus a few of those add ons therefore costs more than the $12 base seat itself
  • AI credits are metered monthly at 1,000, 3,000 and 5,000 by plan

Pricing, plan by plan

Dialpad Contact Center

$95/month
  • Essentials$95/month
    • Voice
    • Real-time AI
    • Analytics
  • Advanced$135/month
    • Essentials + Digital
    • WFM
    • Custom integrations
  • Premium$170/month
    • Advanced + Full suite
    • SLA guarantee

Hive

On request
  • FreeFree
    • Basic features
    • 10 users
  • Teams$12/month
    • Unlimited users
    • Time tracking
    • Automations

Which should you pick?

Choose Dialpad Contact Center if

  • You need voice intelligence.
  • You work on Web, Desktop, Ios, Android.
  • You also want real-time transcription.
Dialpad Contact Center review

Choose Hive if

  • You need tasks.
  • You work on Web, Ios, Android, Desktop.
  • You also want gantt view.
Hive review

Questions people ask

Is Dialpad Contact Center or Hive better?
Neither clearly leads. Dialpad Contact Center starts at $95/month and Hive at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dialpad Contact Center or Hive?
Dialpad Contact Center starts at $95/month and Hive at On request.
Does Dialpad Contact Center or Hive run on more platforms?
Dialpad Contact Center runs on Web, Desktop, Ios, Android. Hive runs on Web, Ios, Android, Desktop.
What is Dialpad Contact Center best used for?
Dialpad Contact Center is most often used for cloud contact centre with voice, messaging and ai assistance, routing and monitoring customer calls with live transcription. Of those, cloud contact centre with voice, messaging and ai assistance and routing and monitoring customer calls with live transcription are not what Hive is typically brought in for.
What can Dialpad Contact Center do that Hive cannot?
Dialpad Contact Center covers Voice Intelligence, Real-time transcription, Sentiment analysis, Agent coaching. Hive covers Tasks, Gantt view, Kanban, Time tracking. Both handle Web support, Desktop support, Ios support, Android support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Dialpad Contact Center

More on Hive

Keep looking

Other head to heads