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Amazon Connect vs Hive

Amazon Connect logo

Amazon Connect

Software

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite
Hive logo

Hive

Software

Project management built for speed

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Amazon Connect has a free tier, so it costs nothing to try first.
  • Each has a real cost: Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call; Hive the free plan is capped at 200 MB of storage
  • They diverge on capability: Amazon Connect covers Voice, Hive covers Gantt view.

Where they differ

Only the attributes on which Amazon Connect and Hive actually diverge.

Attributes where Amazon Connect and Hive differ
AttributeAmazon ConnectHive
Starting priceFreeOn request
Pricing modelusage-basedfreemium
Free tierYesNo
PlatformsWebWeb, Ios, Android, Desktop
Founded20062015

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Connect

  • Voice
  • Chat
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • Salesforce
  • ServiceNow

Only in Hive

  • Gantt view
  • Kanban
  • Time tracking
  • Forms
  • Slack
  • Zoom
  • Google Drive
  • Dropbox

Both cover

  • Tasks
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Connect

  • Cloud contact centre with no per-seat licencenot Hive
  • Voice, chat, email and SMS in one queuenot Hive
  • Conversational analytics and agent assistnot Hive
  • Outbound campaigns and automated contactnot Hive
  • Workforce scheduling for contact centre agentsnot Hive

Hive

  • Project and task management with multiple project viewsnot Amazon Connect
  • Coordinating work, proofing and resourcing for teamsnot Amazon Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

Hive

  • The free plan is capped at 200 MB of storage
  • The Starter plan at $5 per user per month is limited to 10 projects
  • Eight capabilities are sold as $5 per user add ons on the Teams plan, including CRM, timesheets, proofing, resourcing, advanced dashboards, external users and SSO
  • Buying SSO plus a few of those add ons therefore costs more than the $12 base seat itself
  • AI credits are metered monthly at 1,000, 3,000 and 5,000 by plan

Pricing, plan by plan

Amazon Connect

Free
  • Pay-as-you-go$0.018/minute
    • Voice minutes
    • Free tier available
    • No upfront costs

Hive

On request
  • FreeFree
    • Basic features
    • 10 users
  • Teams$12/month
    • Unlimited users
    • Time tracking
    • Automations

Which should you pick?

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Choose Hive if

  • You need gantt view.
  • You work on Web, Ios, Android, Desktop.
  • You also want kanban.
Hive review

Questions people ask

Is Amazon Connect or Hive better?
Neither clearly leads. Amazon Connect starts at Free and Hive at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Connect or Hive?
Amazon Connect has a free tier; the other does not. Paid plans start at Free for Amazon Connect and On request for Hive.
Does Amazon Connect or Hive run on more platforms?
Amazon Connect runs on Web. Hive runs on Web, Ios, Android, Desktop.
Can I use Amazon Connect for free?
Yes. Amazon Connect has a free tier, so you can try it without paying. Hive starts at On request.
What is Amazon Connect best used for?
Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what Hive is typically brought in for.
What can Amazon Connect do that Hive cannot?
Amazon Connect covers Voice, Chat, ML-powered analytics, Contact Lens. Hive covers Gantt view, Kanban, Time tracking, Forms. Both handle Tasks, Web support.
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