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Project Management · head to head

Hive vs Salesforce Service Cloud

Hive logo

Hive

Project Management

Project management built for speed

From
On request
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Customer Support

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Hive the free plan is capped at 200 MB of storage; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: Hive covers Tasks, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which Hive and Salesforce Service Cloud actually diverge.

Attributes where Hive and Salesforce Service Cloud differ
AttributeHiveSalesforce Service Cloud
Starting priceOn request$25/month
Pricing modelfreemiumsubscription
PlatformsWeb, Ios, Android, DesktopWeb, Ios, Android
CategoryProject ManagementCustomer Support
Founded20151999

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Hive

  • Tasks
  • Gantt view
  • Kanban
  • Time tracking
  • Forms
  • Zoom
  • Google Drive
  • Dropbox

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • MuleSoft

Both cover

  • Slack
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Hive

  • Project and task management with multiple project viewsnot Salesforce Service Cloud
  • Coordinating work, proofing and resourcing for teamsnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot Hive
  • Field servicenot Hive
  • Self-service portalsnot Hive
  • AI-powered supportnot Hive

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Hive

  • The free plan is capped at 200 MB of storage
  • The Starter plan at $5 per user per month is limited to 10 projects
  • Eight capabilities are sold as $5 per user add ons on the Teams plan, including CRM, timesheets, proofing, resourcing, advanced dashboards, external users and SSO
  • Buying SSO plus a few of those add ons therefore costs more than the $12 base seat itself
  • AI credits are metered monthly at 1,000, 3,000 and 5,000 by plan

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Hive

On request
  • FreeFree
    • Basic features
    • 10 users
  • Teams$12/month
    • Unlimited users
    • Time tracking
    • Automations

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Hive if

  • You need tasks.
  • You work on Web, Ios, Android, Desktop.
  • You also want gantt view.
Hive review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Hive or Salesforce Service Cloud better?
Neither clearly leads. Hive starts at On request and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Hive or Salesforce Service Cloud?
Hive starts at On request and Salesforce Service Cloud at $25/month.
Does Hive or Salesforce Service Cloud run on more platforms?
Hive runs on Web, Ios, Android, Desktop. Salesforce Service Cloud runs on Web, Ios, Android.
What is Hive best used for?
Hive is most often used for project and task management with multiple project views, coordinating work, proofing and resourcing for teams. Of those, project and task management with multiple project views and coordinating work, proofing and resourcing for teams are not what Salesforce Service Cloud is typically brought in for.
What can Hive do that Salesforce Service Cloud cannot?
Hive covers Tasks, Gantt view, Kanban, Time tracking. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle Slack, Web support, Ios support, Android support.
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