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Software · head to head

Hive vs Jira Service Management

Hive logo

Hive

Software

Project management built for speed

From
On request
Rated
-
Full reviewWebsite
Jira Service Management logo

Jira Service Management

Software

High-velocity service management

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: Hive the free plan is capped at 200 MB of storage; Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure
  • They diverge on capability: Hive covers Tasks, Jira Service Management covers Incident management.

Where they differ

Only the attributes on which Hive and Jira Service Management actually diverge.

Attributes where Hive and Jira Service Management differ
AttributeHiveJira Service Management
Starting priceOn requestFree
Pricing modelfreemiumsubscription
Free tierNoYes
PlatformsWeb, Ios, Android, DesktopWeb, Ios, Android
Founded20152002

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Hive

  • Tasks
  • Gantt view
  • Kanban
  • Time tracking
  • Forms
  • Zoom
  • Google Drive
  • Dropbox

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Both cover

  • Slack
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Hive

  • Project and task management with multiple project viewsnot Jira Service Management
  • Coordinating work, proofing and resourcing for teamsnot Jira Service Management

Jira Service Management

  • IT service managementnot Hive
  • Incident responsenot Hive
  • Change managementnot Hive
  • Asset trackingnot Hive

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Hive

  • The free plan is capped at 200 MB of storage
  • The Starter plan at $5 per user per month is limited to 10 projects
  • Eight capabilities are sold as $5 per user add ons on the Teams plan, including CRM, timesheets, proofing, resourcing, advanced dashboards, external users and SSO
  • Buying SSO plus a few of those add ons therefore costs more than the $12 base seat itself
  • AI credits are metered monthly at 1,000, 3,000 and 5,000 by plan

Jira Service Management

  • The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

Pricing, plan by plan

Hive

On request
  • FreeFree
    • Basic features
    • 10 users
  • Teams$12/month
    • Unlimited users
    • Time tracking
    • Automations

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Which should you pick?

Choose Hive if

  • You need tasks.
  • You work on Web, Ios, Android, Desktop.
  • You also want gantt view.
Hive review

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Questions people ask

Is Hive or Jira Service Management better?
Neither clearly leads. Hive starts at On request and Jira Service Management at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Hive or Jira Service Management?
Jira Service Management has a free tier; the other does not. Paid plans start at On request for Hive and Free for Jira Service Management.
Does Hive or Jira Service Management run on more platforms?
Hive runs on Web, Ios, Android, Desktop. Jira Service Management runs on Web, Ios, Android.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. Hive starts at On request.
What is Hive best used for?
Hive is most often used for project and task management with multiple project views, coordinating work, proofing and resourcing for teams. Of those, project and task management with multiple project views and coordinating work, proofing and resourcing for teams are not what Jira Service Management is typically brought in for.
What can Hive do that Jira Service Management cannot?
Hive covers Tasks, Gantt view, Kanban, Time tracking. Jira Service Management covers Incident management, Change management, Problem management, Asset management. Both handle Slack, Web support, Ios support, Android support.
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Related pages

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