Customer Support · pricing
Jira Service Management pricing
Jira Service Management publishes 4 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
As of 30 August 2026, Jira Service Management pricing is free across 4 published tiers. Figures are the vendor's list prices as recorded on this page's last check; the vendor's site is the final word.
- Entry price
- Free
- Model
- Subscription
- Tiers
- 4
- Free tier
- Yes
Jira Service Management plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Free | Free | 4 | Entry tier |
| Standard | $20/month | 4 | +$20/month, 4 more features |
| Premium | $45/month | 3 | +$25/month, 3 more features |
| Enterprise | On request | 3 | Priced on request |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Free
FreeThe entry tier. It covers 3 agents, ticket management, knowledge base, sla management.
Standard
$20/monthOver Free, this tier adds:
- Unlimited customers
- 250 agents
- 20 GB storage
- Audit logs
Premium
$45/monthOver Standard, this tier adds:
- Advanced incident management
- Asset management
- Change management
Enterprise
On requestOver Premium, this tier adds:
- Unlimited sites
- 24/7 support
- Data residency
Where Jira Service Management stops being free
Free, Free
- 3 agents
- Ticket management
- Knowledge base
- SLA management
Standard, $20/month
The first thing you pay for:
- Unlimited customers
- 250 agents
- 20 GB storage
- Audit logs
What the product covers
The full Jira Service Management feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Other
- Incident management
- Change management
- Problem management
- Asset management
- Knowledge management
- SLAs
Integrations
- Jira Software
- Confluence
- Slack
- PagerDuty
- Opsgenie
Security
- SOC2
- GDPR
- ISO27001
- FedRAMP
Platform
- Web support
- Ios support
- Android support
People bring Jira Service Management in for it service management, incident response, change management, asset tracking. If that is not the job you are buying for, the alternatives to Jira Service Management are worth a look before you commit to a tier.
How that compares in Customer Support
Too few customer support tools in this directory publish a starting price to quote a meaningful median, so the table below is a like-for-like list rather than a ranking.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| Jira Service Management (this page) | Free | subscription | - | |
| Observe.AI | On request | quote | - | vs Jira Service Management |
| Assembled | $25/month | Per user per month | - | vs Jira Service Management |
| Calabrio ONE | On request | quote | - | vs Jira Service Management |
| Verint | On request | quote | - | vs Jira Service Management |
| Alvaria | On request | quote | - | vs Jira Service Management |
| UJET | $65/month | Per user per month | - | vs Jira Service Management |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the Jira Service Management badges page.
Before you pay for Jira Service Management
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 4 tiers between Free and On request, with the jump itemised above. Because there is a free tier, the cheapest way to answer the rest is to use it before paying anything.
Jira Service Management runs on web, ios, android, and is published by Atlassian of Sydney, Australia. The full record is on the Jira Service Management review, and the rest of the category is under best customer support tools.
Jira Service Management pricing questions
- How much does Jira Service Management cost?
- Jira Service Management publishes 4 tiers, from Free for Free up to On request for Enterprise. The entry tier costs nothing.
- Does Jira Service Management have a free plan?
- Yes. The Free tier costs nothing and covers 3 agents, ticket management, knowledge base. Paying starts at $20/month for Standard.
- What is the difference between Free and Standard on Jira Service Management?
- Standard costs $20/month against Free, and adds unlimited customers, 250 agents, 20 gb storage, audit logs.
- Is the Enterprise plan on Jira Service Management worth it?
- That depends entirely on whether you need what it adds, which on the published record is unlimited sites, 24/7 support, data residency. It costs On request against $20/month for Standard. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- What am I actually paying for with Jira Service Management?
- The record lists 18 features across 4 areas: other, integrations, security, platform. In practice it is brought in for it service management, incident response, change management.
- Does Jira Service Management charge per user?
- The record carries a price and a billing period for each of its 4 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Jira Service Management prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Jira Service Management against before paying?
- The closest customer support tools in this directory are Observe.AI, Assembled, Calabrio ONE, Verint. Each has a side-by-side comparison with Jira Service Management covering price, platforms and features.