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Customer Support · head to head

Jira Service Management vs RingCentral Contact Center

Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite
RingCentral Contact Center logo

RingCentral Contact Center

Customer Support

Intelligent, connected, omnichannel contact center

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • They diverge on capability: Jira Service Management covers Incident management, RingCentral Contact Center covers Omnichannel routing.

Where they differ

Only the attributes on which Jira Service Management and RingCentral Contact Center actually diverge.

Attributes where Jira Service Management and RingCentral Contact Center differ
AttributeJira Service ManagementRingCentral Contact Center
Starting priceFreeOn request
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, Desktop, Ios, Android
Founded20021999

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Only in RingCentral Contact Center

  • Omnichannel routing
  • IVR
  • WFM
  • Quality management
  • Speech analytics
  • AI capabilities
  • Salesforce
  • ServiceNow

Both cover

  • SOC2
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Jira Service Management

  • IT service managementnot RingCentral Contact Center
  • Incident responsenot RingCentral Contact Center
  • Change managementnot RingCentral Contact Center
  • Asset trackingnot RingCentral Contact Center

RingCentral Contact Center

  • Unified communicationsnot Jira Service Management
  • Contact centernot Jira Service Management
  • Customer experiencenot Jira Service Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jira Service Management

  • The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

RingCentral Contact Center

Nothing recorded yet. See the RingCentral Contact Center review.

Pricing, plan by plan

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

RingCentral Contact Center

On request
  • Essentials$undefined/month
    • Voice
    • Digital
    • IVR
  • Standard$undefined/month
    • Essentials + WFM
    • Quality management
  • Premium$undefined/month
    • Standard + AI
    • Speech analytics

Which should you pick?

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Choose RingCentral Contact Center if

  • You need omnichannel routing.
  • You work on Web, Desktop, Ios, Android.
  • You also want ivr.
RingCentral Contact Center review

Questions people ask

Is Jira Service Management or RingCentral Contact Center better?
Neither clearly leads. Jira Service Management starts at Free and RingCentral Contact Center at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jira Service Management or RingCentral Contact Center?
Jira Service Management has a free tier; the other does not. Paid plans start at Free for Jira Service Management and On request for RingCentral Contact Center.
Does Jira Service Management or RingCentral Contact Center run on more platforms?
Jira Service Management runs on Web, Ios, Android. RingCentral Contact Center runs on Web, Desktop, Ios, Android.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. RingCentral Contact Center starts at On request.
What is Jira Service Management best used for?
Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what RingCentral Contact Center is typically brought in for.
What can Jira Service Management do that RingCentral Contact Center cannot?
Jira Service Management covers Incident management, Change management, Problem management, Asset management. RingCentral Contact Center covers Omnichannel routing, IVR, WFM, Quality management. Both handle SOC2, GDPR, Web support, Ios support.
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