Software · head to head
Userlike vs Capacity
Capacity
Software
AI-powered customer service automation platform
- From
- On request
- Rated
- -
The short version
- Only Userlike has a free tier, so it costs nothing to try first.
- Each has a real cost: Userlike userlike now operates as Lime Connect under Lime Technologies; the free plan is capped at 1 seat, 1 channel and 200 conversations; Capacity two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone
- They diverge on capability: Userlike covers Live chat, Capacity covers AI chatbot.
Where they differ
Only the attributes on which Userlike and Capacity actually diverge.
Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Userlike
- Live chat
- Facebook Messenger
- SMS
- Video calls
- Chatbot
- Pipedrive
- HubSpot
Only in Capacity
- AI chatbot
- Knowledge management
- Multi-channel support
- Analytics
- ServiceNow
- Mobile support
- Chat widgets support
- API support
Both cover
- Slack
- Zendesk
- Salesforce
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Userlike
- Teams needing multilingual live chat with WhatsApp support who can tolerate a seat minimum on paid plansnot Capacity
Capacity
- Knowledge base and helpdesk deflectionnot Userlike
- AI agents answering across chat, voice, email and SMSnot Userlike
- Real-time assistance for human agents on a callnot Userlike
- Automating multi-step support workflowsnot Userlike
- Regulated support environments needing the HIPAA packagenot Userlike
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Userlike
- Userlike now operates as Lime Connect under Lime Technologies; the free plan is capped at 1 seat, 1 channel and 200 conversations
- The Pro plan has a minimum of 3 seats and Enterprise a minimum of 5 seats, both priced per seat with Enterprise gated behind a custom quote
- AI Agent, AI Copilot and Workflows are separately priced add-ons starting at 99 euros/month, 19 euros/month per seat and 50 euros/month respectively
Capacity
- Two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone
- AI usage is metered by channel: per response on chat and email, per minute on voice and per message on SMS
- Agent Assist and conversation intelligence are charged per hour of agent time on top
- Live chat, agent assist and conversation intelligence require the Pro tier
- The HIPAA package and advanced workflows are Enterprise only
- No prices are published for any tier
Pricing, plan by plan
Userlike
Free- FreeFree
- 1 widget
- 1 seat
- Unlimited chats
- Team$90/month
- 4 widgets
- 4 seats
- Corporate$290/month
- 10 widgets
- 10 seats
- Analytics
- Flex$undefined/month
- Unlimited
- Custom features
- Dedicated support
Capacity
On request- Starter$125/month
- AI chatbot
- Up to 50 articles
- Professional$300/month
- Unlimited articles
- Advanced AI
- Enterprise$undefined/month
- Full customization
- Dedicated support
Which should you pick?
Choose Userlike if
- You need live chat.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want whatsapp.
Choose Capacity if
- You need ai chatbot.
- You work on Web, Mobile, Chat widgets, API.
- You also want knowledge management.
Questions people ask
- Is Userlike or Capacity better?
- Neither clearly leads. Userlike starts at Free and Capacity at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Userlike or Capacity?
- Userlike has a free tier; the other does not. Paid plans start at Free for Userlike and On request for Capacity.
- Does Userlike or Capacity run on more platforms?
- Userlike runs on Web, Ios, Android. Capacity runs on Web, Mobile, Chat widgets, API.
- Can I use Userlike for free?
- Yes. Userlike has a free tier, so you can try it without paying. Capacity starts at On request.
- What is Userlike best used for?
- Userlike is most often used for teams needing multilingual live chat with whatsapp support who can tolerate a seat minimum on paid plans. Of those, teams needing multilingual live chat with whatsapp support who can tolerate a seat minimum on paid plans is not what Capacity is typically brought in for.
- What can Userlike do that Capacity cannot?
- Userlike covers Live chat, WhatsApp, Facebook Messenger, SMS. Capacity covers AI chatbot, Knowledge management, Multi-channel support, Analytics. Both handle Slack, Zendesk, Salesforce, Web support.