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Customer Support · head to head

Jira Service Management vs Workato

Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite
Workato logo

Workato

Automation Integration

The enterprise integration platform

From
$99/month
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: Jira Service Management pricing information not available on main product page; Atlassian does not publish standard rates on this landing page; Workato the pricing page names four product lines, Enterprise iPaaS, Agentic solutions, API Management and Data Orchestration, and publishes no figure for any of them, gating all of it behind Schedule a demo
  • They diverge on capability: Jira Service Management covers Incident management, Workato covers Process orchestration.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Jira Service Management and Workato actually diverge.

Attributes where Jira Service Management and Workato differ
AttributeJira Service ManagementWorkato
Starting priceFree$99/month
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, On-premise
CategoryCustomer SupportAutomation Integration
Founded20022014

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Only in Workato

  • Process orchestration
  • Master data management
  • Integration templates
  • Real-time sync
  • Error handling
  • Monitoring
  • API management
  • Workflow analytics

Both cover

  • SOC2
  • GDPR
  • ISO27001

What people use each for

The jobs each tool is most often brought in to do.

Jira Service Management

  • IT service managementnot Workato
  • Incident responsenot Workato
  • Change managementnot Workato
  • Asset trackingnot Workato

Workato

  • Workflow Automationnot Jira Service Management
  • Data Integrationnot Jira Service Management
  • Process Automationnot Jira Service Management
  • App Integrationnot Jira Service Management
  • API Connectivitynot Jira Service Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jira Service Management

  • Pricing information not available on main product page; Atlassian does not publish standard rates on this landing page
  • Customers must navigate to separate pricing section or contact sales for cost information

Workato

  • The pricing page names four product lines, Enterprise iPaaS, Agentic solutions, API Management and Data Orchestration, and publishes no figure for any of them, gating all of it behind Schedule a demo

Pricing, plan by plan

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Workato

$99/month
  • Starter$99/month
    • Up to 50 recipes
    • Basic integrations
    • Email support
  • Professional$299/month
    • Unlimited recipes
    • Premium integrations
    • Priority support
  • Enterprise$999/month
    • Custom SLA
    • Dedicated support
    • Advanced security

Which should you pick?

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Choose Workato if

  • You need process orchestration.
  • You work on Web, On-premise.
  • You also want master data management.
Workato review

Questions people ask

Is Jira Service Management or Workato better?
Neither clearly leads. Jira Service Management starts at Free and Workato at $99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jira Service Management or Workato?
Jira Service Management has a free tier; the other does not. Paid plans start at Free for Jira Service Management and $99/month for Workato.
Does Jira Service Management or Workato run on more platforms?
Jira Service Management runs on Web, Ios, Android. Workato runs on Web, On-premise.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. Workato starts at $99/month.
What is Jira Service Management best used for?
Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what Workato is typically brought in for.
What can Jira Service Management do that Workato cannot?
Jira Service Management covers Incident management, Change management, Problem management, Asset management. Workato covers Process orchestration, Master data management, Integration templates, Real-time sync. Both handle SOC2, GDPR, ISO27001.

Answered from the vendors’ own pages

Jira Service Management: How much does Jira Service Management cost?

Jira Service Management pricing is not published on the main product page. Atlassian requires customers to visit the dedicated pricing section or contact their sales team to obtain rates. Enterprise and volume discounts are available through individual consultation.

Source
Workato: How is Workato pricing structured?

Workato states their pricing is built for flexibility and designed to support organizations of all sizes and needs. However, specific tier costs, feature inclusions, and contract terms are not published on their website.

Source
Workato: Can I see Workato's pricing without talking to sales?

No. Workato requires interested buyers to either request a demo, request a trial, or contact their sales team directly to discuss pricing.

Source
Workato: Does Workato have a Predictable Pricing Commitment?

Yes, Workato mentions a Predictable Pricing Commitment, but the details are not visible on the main pricing page. You would need to contact them or visit the linked resource for details.

Source
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