Softwr

Travel · head to head

Egencia vs Redeam

Egencia logo

Egencia

Travel

Corporate online booking and travel management from Amex GBT for mid-market and enterprise programmes

From
On request
Rated
-
Full reviewWebsite
Redeam logo

Redeam

Travel

Channel management and ticket redemption connecting attractions to resellers

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Egencia pricing is per transaction and offline touches cost several times an online booking, so a programme with many complex multi-leg itineraries pays far more than the headline online fee suggests.; Redeam pricing is not published, so budgeting requires a sales process and there is no way to sanity check the quote against a market rate.
  • They diverge on capability: Egencia covers Policy and approval engine, Redeam covers Reseller connectivity.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Egencia and Redeam actually diverge.

Attributes where Egencia and Redeam differ
AttributeEgenciaRedeam
PlatformsWeb, iOS, AndroidWeb, API

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Travel).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Egencia

  • Policy and approval engine
  • Negotiated rate loading
  • Traveller tracking
  • Agent support
  • Concur Expense integration
  • AI booking assistant

Only in Redeam

  • Reseller connectivity
  • Ticket redemption
  • Reconciliation reporting
  • Rate and availability sync
  • Distribution API
  • Offline channel support

What people use each for

The jobs each tool is most often brought in to do.

Egencia

  • A company of several hundred travellers wanting negotiated hotel rates without paying for a high-touch TMCnot Redeam
  • A finance team standardising on SAP Concur that wants booking data pre-populating expense reportsnot Redeam
  • A multi-country employer needing consolidated duty of care reporting on where staff are travellingnot Redeam
  • An organisation moving off a regional TMC and wanting one supplier across Europe and North Americanot Redeam

Redeam

  • An attraction with fifteen reseller partners including offline tour desks that reconciles voucher sales by spreadsheet every monthnot Egencia
  • A destination operator wanting one integration to reach many OTAs rather than building each connection separatelynot Egencia
  • A gate operation needing to scan and validate vouchers issued by any channel without knowing in advance which onenot Egencia
  • A business chasing revenue leakage from vouchers redeemed but never invoiced to the reselling partnernot Egencia

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Egencia

  • Pricing is per transaction and offline touches cost several times an online booking, so a programme with many complex multi-leg itineraries pays far more than the headline online fee suggests.
  • It is now a service tier inside Amex GBT rather than an independent supplier, so a competitive process that shortlists both Egencia and Amex GBT is not really two bids.
  • Regional content and service quality are uneven, and companies with travellers in smaller markets often find local fares and hotels missing from the tool and end up going offline.
  • Implementation to load negotiated rates and configure policy typically runs months, and rate loading errors surface as travellers seeing the wrong prices rather than as a clean failure.
  • Because the platform underwent a relaunch on new architecture, customers migrating from the older Egencia stack have faced feature parity gaps and retraining during the transition.

Redeam

  • Pricing is not published, so budgeting requires a sales process and there is no way to sanity check the quote against a market rate.
  • It is not a booking engine, so you still pay for a reservation system alongside it and Redeam is an additional line rather than a replacement.
  • The value is proportional to the number of reseller relationships you have, so an operator with two OTA connections gains nothing over the channel manager in their existing platform.
  • Onboarding involves integrating both your reservation system and each partner, which is a project with dependencies on third parties you do not control.
  • The vendor is small relative to the OTAs it connects to, which means limited leverage when a major channel changes its API and connections need rework.

Pricing, plan by plan

Egencia

On request
  • Egencia$undefined/year
    • Per-transaction booking fees, online and offline rates differ
    • Optional annual platform or management fee
    • Implementation and rate loading charges

Redeam

On request
  • Redeam$undefined/year
    • Reseller channel management
    • Ticket validation and redemption
    • Reconciliation reporting across partners

Which should you pick?

Choose Egencia if

  • You need policy and approval engine.
  • You work on Web, iOS, Android.
  • You also want negotiated rate loading.
Egencia review

Choose Redeam if

  • You need reseller connectivity.
  • You work on Web, API.
  • You also want ticket redemption.
Redeam review

Questions people ask

Is Egencia or Redeam better?
Neither clearly leads. Egencia starts at On request and Redeam at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Egencia or Redeam?
Egencia starts at On request and Redeam at On request.
Does Egencia or Redeam run on more platforms?
Egencia runs on Web, iOS, Android. Redeam runs on Web, API.
What is Egencia best used for?
Egencia is most often used for a company of several hundred travellers wanting negotiated hotel rates without paying for a high-touch tmc, a finance team standardising on sap concur that wants booking data pre-populating expense reports, a multi-country employer needing consolidated duty of care reporting on where staff are travelling, an organisation moving off a regional tmc and wanting one supplier across europe and north america. Of those, a company of several hundred travellers wanting negotiated hotel rates without paying for a high-touch tmc and a finance team standardising on sap concur that wants booking data pre-populating expense reports are not what Redeam is typically brought in for.
What can Egencia do that Redeam cannot?
Egencia covers Policy and approval engine, Negotiated rate loading, Traveller tracking, Agent support. Redeam covers Reseller connectivity, Ticket redemption, Reconciliation reporting, Rate and availability sync.

Answered from the vendors’ own pages

Egencia: Is Egencia still sold under its own name?

Yes. Amex GBT bought it in 2021 and kept the brand, relaunching it in 2026 with a conversational AI assistant and a Concur Expense integration.

Redeam: Is Redeam a booking system?

No. It is connectivity, redemption and reconciliation between your reservation system and your resellers.

Egencia: How is it different from Amex GBT itself?

Egencia is the more self-service, lower-touch tier of the same company, aimed at mid-market programmes; Amex GBT proper is the high-touch enterprise service.

Redeam: What does it cost?

Not published. Expect quoting by transaction volume or number of connections.

Egencia: Does it replace an expense system?

No. It books travel and feeds data to expense tools such as SAP Concur; you still need an expense product.

Redeam: Do I still need a booking platform?

Yes. Redeam sits alongside FareHarbor, Bokun or your own system rather than replacing it.

Redeam: Does it handle offline resellers?

Yes, including pre-issued and paper vouchers from tour desks and agencies, which is the main reason operators buy it.

Share

Related pages

More on Egencia

More on Redeam

Keep looking

Other head to heads