Softwr

Live Chat · head to head

Rasa vs ServiceNow

Rasa logo

Rasa

Live Chat

Open-source framework for building conversational AI

From
Free
Free plan
Yes
Full reviewWebsite
ServiceNow logo

ServiceNow

Customer Support

The world works with ServiceNow

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Only Rasa has a free tier, so it costs nothing to try first.
  • Each has a real cost: Rasa free Developer Edition caps conversations at 1,000 external or 100 internal per company per month; ServiceNow listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow
  • They diverge on capability: Rasa covers NLU engine, ServiceNow covers ITSM.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Rasa and ServiceNow actually diverge.

Attributes where Rasa and ServiceNow differ
AttributeRasaServiceNow
Starting priceFreeOn request
Pricing modelfreemiumquote
Free tierYesNo
PlatformsOn-premise, Cloud deployment, Docker, KubernetesWeb, Ios, Android
CategoryLive ChatCustomer Support
Founded20162004

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Rasa

  • NLU engine
  • Dialogue management
  • Multi-language support
  • Testing tools
  • Teams
  • Custom channels
  • API
  • On-premise support

Only in ServiceNow

  • ITSM
  • IT Operations
  • Customer workflows
  • Employee workflows
  • App development
  • AI/ML capabilities
  • Microsoft Teams
  • Salesforce

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Rasa

  • Developers self-hosting an open source conversational AI framework before needing enterprise scalenot ServiceNow

ServiceNow

  • Enterprise IT managementnot Rasa
  • Digital transformationnot Rasa
  • Workflow automationnot Rasa

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Rasa

  • Free Developer Edition caps conversations at 1,000 external or 100 internal per company per month
  • Rasa Pro and the Business Plan (Pro plus Studio) are not priced on the site and require contacting sales

ServiceNow

  • Listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow

Pricing, plan by plan

Rasa

Free
  • Free Developer EditionFree
    • One bot per company
    • Up to 1,000 external conversations per month or 100 internal conversations per month
    • Free Rasa license for local or production use
  • Rasa Pro$undefined/mo
    • Pro-code framework with CALM dialogue understanding
    • Language-agnostic NLU, enterprise search, multi-LLM management
    • Kubernetes support
  • Enterprise$undefined/mo
    • Full access to Rasa Platform and Premium Support
    • 24/7/365 support with Customer Success Manager
    • Business reviews and guidance

ServiceNow

On request
  • IT Service Management$undefined/month
    • Incident management
    • Problem management
    • Change management
  • IT Operations Management$undefined/month
    • Discovery
    • Service mapping
    • Event management
  • Customer Service Management$undefined/month
    • Omnichannel engagement
    • Self-service
    • Case management

Which should you pick?

Choose Rasa if

  • You need nlu engine.
  • You want to start without paying.
  • You work on On-premise, Cloud deployment, Docker, Kubernetes.
  • You also want dialogue management.
Rasa review

Choose ServiceNow if

  • You need itsm.
  • You work on Web, Ios, Android.
  • You also want it operations.
ServiceNow review

Questions people ask

Is Rasa or ServiceNow better?
Neither clearly leads. Rasa starts at Free and ServiceNow at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Rasa or ServiceNow?
Rasa has a free tier; the other does not. Paid plans start at Free for Rasa and On request for ServiceNow.
Does Rasa or ServiceNow run on more platforms?
Rasa runs on On-premise, Cloud deployment, Docker, Kubernetes. ServiceNow runs on Web, Ios, Android.
Can I use Rasa for free?
Yes. Rasa has a free tier, so you can try it without paying. ServiceNow starts at On request.
What is Rasa best used for?
Rasa is most often used for developers self-hosting an open source conversational ai framework before needing enterprise scale. Of those, developers self-hosting an open source conversational ai framework before needing enterprise scale is not what ServiceNow is typically brought in for.
What can Rasa do that ServiceNow cannot?
Rasa covers NLU engine, Dialogue management, Multi-language support, Testing tools. ServiceNow covers ITSM, IT Operations, Customer workflows, Employee workflows. Both handle Slack.

Answered from the vendors’ own pages

Rasa: Does Rasa offer a free version?

Yes. Rasa offers a free Developer Edition with one bot per company, up to 1,000 external conversations per month, and free community support.

Source
ServiceNow: Does ServiceNow offer a free trial?

ServiceNow provides product trials and demos for prospects. Organizations can request a demo to see the platform capabilities for IT service management, customer service management, and business workflows.

Source
Rasa: What support is included with Rasa's free tier?

The free tier includes community forum support with responses from Rasa community members. Paid tiers add premium support with enhanced response times.

Source
ServiceNow: How is ServiceNow priced?

ServiceNow uses subscription-based pricing with custom quotes based on the number of users and modules selected. Organizations must contact ServiceNow directly to receive pricing for their specific deployment needs.

Source
Rasa: What is the difference between Rasa Pro and Enterprise?

Rasa Pro includes the pro-code framework with advanced NLU and multi-LLM management. Enterprise adds full platform access, 24/7 support, dedicated Customer Success Manager, and business reviews.

Source
ServiceNow: What implementation support does ServiceNow provide?

ServiceNow offers professional services, customer success management, and training programs to help organizations maximize value from the platform. Implementation support is available through direct services teams and certified implementation partners.

Source
Share

Related pages

More on Rasa

More on ServiceNow

Keep looking

Other head to heads