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Software · head to head

Freshdesk vs Rasa

Freshdesk logo

Freshdesk

Software

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite
Rasa logo

Rasa

Software

Open-source framework for building conversational AI

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Rasa has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; Rasa free Developer Edition caps conversations at 1,000 external or 100 internal per company per month
  • They diverge on capability: Freshdesk covers Ticketing, Rasa covers NLU engine.

Where they differ

Only the attributes on which Freshdesk and Rasa actually diverge.

Attributes where Freshdesk and Rasa differ
AttributeFreshdeskRasa
Starting price$19/monthFree
Pricing modelsubscriptionopen-source
Free tierNoYes
PlatformsWebOn-premise, Cloud deployment, Docker, Kubernetes
Founded20102016

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps

Only in Rasa

  • NLU engine
  • Dialogue management
  • Multi-language support
  • Testing tools
  • Teams
  • Custom channels
  • API
  • On-premise support

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Freshdesk

  • Help desk and ticketing systemnot Rasa
  • Customer support portal and knowledge basenot Rasa
  • Multi-channel support coordinationnot Rasa
  • AI-assisted support agent interactionnot Rasa

Rasa

  • Developers self-hosting an open source conversational AI framework before needing enterprise scalenot Freshdesk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Rasa

  • Free Developer Edition caps conversations at 1,000 external or 100 internal per company per month
  • Rasa Pro and the Business Plan (Pro plus Studio) are not priced on the site and require contacting sales

Pricing, plan by plan

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Rasa

Free
  • Open SourceFree
    • Full framework access
    • Community support
  • Rasa Pro$50/month
    • Additional tools
    • Priority support
  • Enterprise$undefined/month
    • Advanced features
    • Dedicated support

Which should you pick?

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Choose Rasa if

  • You need nlu engine.
  • You want to start without paying.
  • You work on On-premise, Cloud deployment, Docker, Kubernetes.
  • You also want dialogue management.
Rasa review

Questions people ask

Is Freshdesk or Rasa better?
Neither clearly leads. Freshdesk starts at $19/month and Rasa at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshdesk or Rasa?
Rasa has a free tier; the other does not. Paid plans start at $19/month for Freshdesk and Free for Rasa.
Does Freshdesk or Rasa run on more platforms?
Freshdesk runs on Web. Rasa runs on On-premise, Cloud deployment, Docker, Kubernetes.
Can I use Rasa for free?
Yes. Rasa has a free tier, so you can try it without paying. Freshdesk starts at $19/month.
What is Freshdesk best used for?
Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what Rasa is typically brought in for.
What can Freshdesk do that Rasa cannot?
Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. Rasa covers NLU engine, Dialogue management, Multi-language support, Testing tools. Both handle Slack.
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Related pages

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