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Software · head to head

OpenTable vs When I Work

OpenTable logo

OpenTable

Software

Restaurant reservation and management platform

From
$39/month
Rated
-
Full reviewWebsite
When I Work logo

When I Work

Software

Scheduling and time tracking made simple

From
$2.5/user/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: OpenTable openTable for Restaurants charges a subscription fee on top of per-cover network fees: Basic is $149/month with covers free for the first 30 days then $1.50 per network cover, Core is $299/month at $1 per network cover, and Pro is $499/month also at $1 per network cover, so cost scales with both plan tier and diner volume rather than a flat seat price (archived plans page, 5 November 2025); When I Work aPI key access, webhooks and SAML single sign on require the Premium plan at $8 per user per month
  • They diverge on capability: OpenTable covers Online reservations, When I Work covers Shift scheduling.

Where they differ

Only the attributes on which OpenTable and When I Work actually diverge.

Attributes where OpenTable and When I Work differ
AttributeOpenTableWhen I Work
Starting price$39/month$2.5/user/month
Founded19982010

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in OpenTable

  • Online reservations
  • Table management
  • Guest profiles
  • Waitlist
  • Marketing tools
  • Reviews
  • Toast
  • Lightspeed

Only in When I Work

  • Shift scheduling
  • Time clock
  • Team messaging
  • Availability management
  • Shift swapping
  • Mobile apps
  • QuickBooks
  • ADP

Both cover

  • Square
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

OpenTable

  • Point of Salenot When I Work
  • Order Managementnot When I Work
  • Inventory Controlnot When I Work
  • Staff Schedulingnot When I Work

When I Work

  • Scheduling hourly shift workers across locationsnot OpenTable
  • Time clock and timesheet capture for payrollnot OpenTable
  • Handling shift swaps, availability and time off requestsnot OpenTable

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

OpenTable

  • OpenTable for Restaurants charges a subscription fee on top of per-cover network fees: Basic is $149/month with covers free for the first 30 days then $1.50 per network cover, Core is $299/month at $1 per network cover, and Pro is $499/month also at $1 per network cover, so cost scales with both plan tier and diner volume rather than a flat seat price (archived plans page, 5 November 2025)
  • On the Basic plan, reservations booked through the restaurant's own website are not free: they cost $0.25 per cover or a $49/month flat fee, a charge that is waived only on the higher Core and Pro tiers (archived plans page, 5 November 2025)

When I Work

  • API key access, webhooks and SAML single sign on require the Premium plan at $8 per user per month
  • Scheduling rules, role permissions and custom reporting require the Pro plan at $5 per user per month
  • There is no free plan; the trial lasts 14 days
  • Enterprise arrangements are priced by quote with no published rate

Pricing, plan by plan

OpenTable

$39/month
  • Basic$39/month
    • Reservations
    • Table management
  • Core$249/month
    • Guest profiles
    • Marketing
  • Pro$449/month
    • Full features
    • Premium support

When I Work

$2.5/user/month
  • Standard$2.5/user/month
    • Scheduling
    • Messaging
  • Advanced$6/user/month
    • Time clock
    • Labor forecasting

Which should you pick?

Choose OpenTable if

  • You need online reservations.
  • You work on Web, Ios, Android.
  • You also want table management.
OpenTable review

Choose When I Work if

  • You need shift scheduling.
  • You work on Web, Ios, Android.
  • You also want time clock.
When I Work review

Questions people ask

Is OpenTable or When I Work better?
Neither clearly leads. OpenTable starts at $39/month and When I Work at $2.5/user/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, OpenTable or When I Work?
OpenTable starts at $39/month and When I Work at $2.5/user/month.
Does OpenTable or When I Work run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is OpenTable best used for?
OpenTable is most often used for point of sale, order management, inventory control, staff scheduling. Of those, point of sale and order management are not what When I Work is typically brought in for.
What can OpenTable do that When I Work cannot?
OpenTable covers Online reservations, Table management, Guest profiles, Waitlist. When I Work covers Shift scheduling, Time clock, Team messaging, Availability management. Both handle Square, Web support, Ios support, Android support.
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Related pages

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