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Restaurants · head to head

Resy vs When I Work

Resy logo

Resy

Restaurants

Premium reservation platform for restaurants

From
$289/month
Rated
-
Full reviewWebsite
When I Work logo

When I Work

Restaurants

Scheduling and time tracking made simple

From
$2.5/user/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Resy platform & Essential tier (289 USD/month) lacks advanced analytics and POS integrations (Premium required); When I Work aPI key access, webhooks and SAML single sign on require the Premium plan at $8 per user per month
  • They diverge on capability: Resy covers Online reservations, When I Work covers Shift scheduling.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Resy and When I Work actually diverge.

Attributes where Resy and When I Work differ
AttributeResyWhen I Work
Starting price$289/month$2.5/user/month
Pricing modelUnknownsubscription
PlatformsWebWeb, Ios, Android
Founded20142010

Identical on both: free tier (No), user rating (Not yet rated), category (Restaurants).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Resy

  • Online reservations
  • Table optimization
  • Guest CRM
  • Waitlist
  • Marketing
  • AmEx integration
  • Toast
  • Lightspeed

Only in When I Work

  • Shift scheduling
  • Time clock
  • Team messaging
  • Availability management
  • Shift swapping
  • Mobile apps
  • QuickBooks
  • ADP

Both cover

  • Square
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Resy

  • Restaurant reservation and table managementnot When I Work
  • Waitlist and walk-in managementnot When I Work
  • Event ticketing and experience management for restaurantsnot When I Work
  • Guest CRM and personalised communicationnot When I Work
  • Real-time analytics and revenue reportingnot When I Work
  • Premium dining inventory managementnot When I Work

When I Work

  • Scheduling hourly shift workers across locationsnot Resy
  • Time clock and timesheet capture for payrollnot Resy
  • Handling shift swaps, availability and time off requestsnot Resy

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Resy

  • Platform & Essential tier (289 USD/month) lacks advanced analytics and POS integrations (Premium required)
  • Platform tier lacks Premium features such as priority phone support and advanced experience management
  • Essential tier charged with 3% prepayment fees on events (Premium reduced to 2%)

When I Work

  • API key access, webhooks and SAML single sign on require the Premium plan at $8 per user per month
  • Scheduling rules, role permissions and custom reporting require the Pro plan at $5 per user per month
  • There is no free plan; the trial lasts 14 days
  • Enterprise arrangements are priced by quote with no published rate

Pricing, plan by plan

Resy

$289/month

No published plan breakdown. See the Resy review.

When I Work

$2.5/user/month
  • Standard$2.5/user/month
    • Scheduling
    • Messaging
  • Advanced$6/user/month
    • Time clock
    • Labor forecasting

Which should you pick?

Choose Resy if

  • You need online reservations.
  • You also want table optimization.
Resy review

Choose When I Work if

  • You need shift scheduling.
  • You work on Web, Ios, Android.
  • You also want time clock.
When I Work review

Questions people ask

Is Resy or When I Work better?
Neither clearly leads. Resy starts at $289/month and When I Work at $2.5/user/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Resy or When I Work?
Resy starts at $289/month and When I Work at $2.5/user/month.
Does Resy or When I Work run on more platforms?
Resy runs on Web. When I Work runs on Web, Ios, Android.
What is Resy best used for?
Resy is most often used for restaurant reservation and table management, waitlist and walk-in management, event ticketing and experience management for restaurants, guest crm and personalised communication. Of those, restaurant reservation and table management and waitlist and walk-in management are not what When I Work is typically brought in for.
What can Resy do that When I Work cannot?
Resy covers Online reservations, Table optimization, Guest CRM, Waitlist. When I Work covers Shift scheduling, Time clock, Team messaging, Availability management. Both handle Square, Web support, Ios support, Android support.

Answered from the vendors’ own pages

When I Work: What is the pricing structure?

Plans start at $2.50 per user per month, billed in user tiers of five, with pricing that scales flexibly with team size.

Source
When I Work: Are there long-term contracts required?

No long-term contracts, no hidden surprises, and no enterprise-only paywalls. The platform scales as your business grows without binding agreements.

Source
When I Work: Is there a free trial available?

Try When I Work free for 14 days with full access to all core features. No credit card is required for the trial period.

Source
When I Work: Can I adjust or cancel my plan anytime?

You can upgrade, downgrade, or cancel at any time and adjust your plan at any time or use hibernation options during seasonal downtime.

Source
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Related pages

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