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DoorDash vs When I Work

DoorDash logo

DoorDash

Software

Food delivery marketplace for restaurants

From
$15/order
Rated
-
Full reviewWebsite
When I Work logo

When I Work

Software

Scheduling and time tracking made simple

From
$2.5/user/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: DoorDash commission rates reach 30% on Premier plan, limiting restaurant profitability; When I Work aPI key access, webhooks and SAML single sign on require the Premium plan at $8 per user per month
  • They diverge on capability: DoorDash covers Delivery logistics, When I Work covers Shift scheduling.

Where they differ

Only the attributes on which DoorDash and When I Work actually diverge.

Attributes where DoorDash and When I Work differ
AttributeDoorDashWhen I Work
Starting price$15/order$2.5/user/month
Pricing modeltransactionsubscription
Founded20132010

Identical on both: free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in DoorDash

  • Delivery logistics
  • Order management
  • Customer reach
  • Marketing tools
  • Analytics
  • Menu management
  • Toast
  • Clover

Only in When I Work

  • Shift scheduling
  • Time clock
  • Team messaging
  • Availability management
  • Shift swapping
  • Mobile apps
  • QuickBooks
  • ADP

Both cover

  • Square
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

DoorDash

  • Point of Salenot When I Work
  • Order Managementnot When I Work
  • Inventory Controlnot When I Work
  • Staff Schedulingnot When I Work

When I Work

  • Scheduling hourly shift workers across locationsnot DoorDash
  • Time clock and timesheet capture for payrollnot DoorDash
  • Handling shift swaps, availability and time off requestsnot DoorDash

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

DoorDash

  • Commission rates reach 30% on Premier plan, limiting restaurant profitability
  • Algorithm-driven order routing can disadvantage restaurants without premium plans
  • Limited control over delivery logistics and delivery time estimates

When I Work

  • API key access, webhooks and SAML single sign on require the Premium plan at $8 per user per month
  • Scheduling rules, role permissions and custom reporting require the Pro plan at $5 per user per month
  • There is no free plan; the trial lasts 14 days
  • Enterprise arrangements are priced by quote with no published rate

Pricing, plan by plan

DoorDash

$15/order
  • Basic$15/percent
    • Delivery
    • Pickup
    • Lower visibility
  • Plus$25/percent
    • DashPass visibility
    • Marketing
  • Premier$30/percent
    • Highest visibility
    • Premium support

When I Work

$2.5/user/month
  • Standard$2.5/user/month
    • Scheduling
    • Messaging
  • Advanced$6/user/month
    • Time clock
    • Labor forecasting

Which should you pick?

Choose DoorDash if

  • You need delivery logistics.
  • You work on Web, iOS, Android.
  • You also want order management.
DoorDash review

Choose When I Work if

  • You need shift scheduling.
  • You work on Web, Ios, Android.
  • You also want time clock.
When I Work review

Questions people ask

Is DoorDash or When I Work better?
Neither clearly leads. DoorDash starts at $15/order and When I Work at $2.5/user/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, DoorDash or When I Work?
DoorDash starts at $15/order and When I Work at $2.5/user/month.
Does DoorDash or When I Work run on more platforms?
DoorDash runs on Web, iOS, Android. When I Work runs on Web, Ios, Android.
What is DoorDash best used for?
DoorDash is most often used for point of sale, order management, inventory control, staff scheduling. Of those, point of sale and order management are not what When I Work is typically brought in for.
What can DoorDash do that When I Work cannot?
DoorDash covers Delivery logistics, Order management, Customer reach, Marketing tools. When I Work covers Shift scheduling, Time clock, Team messaging, Availability management. Both handle Square, Web support, Ios support, Android support.

Answered from the vendors’ own pages

DoorDash: What commission rates does DoorDash charge restaurants?

DoorDash offers three plans with commission rates: Basic at 15%, Plus for DashPass customers, and Premier at 30%. Pickup orders carry 6% commission across all plans.

Source
DoorDash: Does DoorDash charge activation fees?

No, DoorDash offers $0 activation fees for all restaurants joining their delivery platform.

Source
DoorDash: What is DashPass?

DashPass is DoorDash's customer subscription service that provides discounted delivery fees, reduced service fees, and exclusive deals for subscribers.

Source
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Related pages

More on DoorDash

More on When I Work

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