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ERP · head to head

Odoo vs SugarCRM

Odoo logo

Odoo

ERP

Open-source ERP and CRM suite for all business needs

From
Free
Rated
-
Full reviewWebsite
SugarCRM logo

SugarCRM

CRM

Customer relationship software for your business

From
$59/month
Rated
-
Full reviewWebsite

The short version

  • Only Odoo has a free tier, so it costs nothing to try first.
  • Each has a real cost: Odoo the free plan is limited to one app, so any second module moves the whole account to a paid per user plan; SugarCRM every plan carries a 15 user minimum, so the entry cost is 15 seats regardless of team size
  • They diverge on capability: Odoo covers Sales management, SugarCRM covers Contact management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Odoo and SugarCRM actually diverge.

Attributes where Odoo and SugarCRM differ
AttributeOdooSugarCRM
Starting priceFree$59/month
Free tierYesNo
PlatformsCloud, On-premise, Web, MobileWeb, Ios, Android
CategoryERPCRM
Founded20022004

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Odoo

  • Sales management
  • Inventory
  • Accounting
  • CRM
  • Project management
  • E-commerce
  • Email marketing
  • Payment gateways

Only in SugarCRM

  • Contact management
  • Sales pipeline
  • Lead management
  • Marketing automation
  • Customer service
  • Reporting
  • Mobile app
  • Salesforce

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Odoo

  • Running ERP, CRM, inventory and accounting from one integrated suitenot SugarCRM
  • Starting with a single business app and adding modules over timenot SugarCRM

SugarCRM

  • CRM for sales, marketing and service teamsnot Odoo
  • Managing accounts, opportunities and customer history at mid market scalenot Odoo

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Odoo

  • The free plan is limited to one app, so any second module moves the whole account to a paid per user plan
  • Standard runs $13.50 to $16.90 per user per month and Custom $20.40 to $25.50, both quoted with a yearly discount applied
  • Implementation services and custom development are not included in any plan
  • Odoo.sh hosting is required for custom modules and is charged separately from the subscription
  • SMS credits and AI scanning are billed on top of the per user price

SugarCRM

  • Every plan carries a 15 user minimum, so the entry cost is 15 seats regardless of team size
  • At $59 per user on Standard that minimum makes the real floor $885 a month
  • All three tiers are billed annually with no monthly option
  • The vendor still directs buyers to sales for a package rather than treating the published rate as final

Pricing, plan by plan

Odoo

Free
  • One App FreeFree
    • Unlimited users
    • One app included
    • Hosted on Odoo Online
  • Standard$13.5/month
    • All apps included
    • Odoo Online hosting
    • Unlimited support, hosting and maintenance
  • Custom$20.4/month
    • All apps, multi-company support
    • Odoo Studio access
    • External API access

SugarCRM

$59/month
  • Standard$59/month
    • Accounts management
    • Lead tracking
    • Quotes
  • Advanced$85/month
    • Mail and calendar integration
    • Case management
    • Sugar Intelligence
  • Premier$135/month
    • Geo mapping
    • Enhanced storage 2x
    • LinkedIn connector

Which should you pick?

Choose Odoo if

  • You need sales management.
  • You want to start without paying.
  • You work on Cloud, On-premise, Web, Mobile.
  • You also want inventory.
Odoo review

Choose SugarCRM if

  • You need contact management.
  • You work on Web, Ios, Android.
  • You also want sales pipeline.
SugarCRM review

Questions people ask

Is Odoo or SugarCRM better?
Neither clearly leads. Odoo starts at Free and SugarCRM at $59/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Odoo or SugarCRM?
Odoo has a free tier; the other does not. Paid plans start at Free for Odoo and $59/month for SugarCRM.
Does Odoo or SugarCRM run on more platforms?
Odoo runs on Cloud, On-premise, Web, Mobile. SugarCRM runs on Web, Ios, Android.
Can I use Odoo for free?
Yes. Odoo has a free tier, so you can try it without paying. SugarCRM starts at $59/month.
What is Odoo best used for?
Odoo is most often used for running erp, crm, inventory and accounting from one integrated suite, starting with a single business app and adding modules over time. Of those, running erp, crm, inventory and accounting from one integrated suite and starting with a single business app and adding modules over time are not what SugarCRM is typically brought in for.
What can Odoo do that SugarCRM cannot?
Odoo covers Sales management, Inventory, Accounting, CRM. SugarCRM covers Contact management, Sales pipeline, Lead management, Marketing automation. Both handle Web support.

Answered from the vendors’ own pages

Odoo: How much does Odoo cost per user?

Odoo pricing ranges from $0/month for one free app with unlimited users, to $13.50-$16.90/month per user for Standard, and $20.40-$25.50/month per user for Custom, depending on billing frequency (yearly vs monthly).

Source
SugarCRM: How much does SugarCRM cost?

SugarCRM costs $59 per user per month for the Standard plan, $85 per month for Advanced, and $135 per month for Premier. All plans require annual billing and a 15-user minimum.

Source
Odoo: Is there a free Odoo plan?

Yes, Odoo offers a free plan that includes unlimited users for one app with hosting and support included on Odoo Online.

Source
SugarCRM: What is included in the Advanced plan?

The Advanced plan at $85 per user per month includes everything in Standard plus mail and calendar integration, case management, Sugar Intelligence, and Sugar Predict features.

Source
Odoo: How does Odoo define a paying user?

A paying user is typically an employee who has access to the Odoo backend to create, view, or edit documents. Customers and suppliers accessing portals are free users and do not count toward the seat limit.

Source
SugarCRM: What distinguishes the Premier plan?

The Premier plan costs $135 per user per month and adds geo mapping, 2x enhanced storage, LinkedIn connector integration, and enhanced support compared to the Advanced plan.

Source
Odoo: What is included in Odoo's Standard plan?

The Standard plan at $13.50-$16.90/user/month includes all Odoo apps, hosting, unlimited support and maintenance, daily backups, 24/7 monitoring and security, and free eLearning platform access.

Source
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