Live Chat & Chatbots · pricing
Zendesk Answer Bot pricing
Zendesk Answer Bot publishes 3 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
- Entry price
- $55/month per agent
- Model
- Not recorded
- Tiers
- 3
- Free tier
- Not on record
Zendesk Answer Bot plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Suite Team | $55/month per agent | 1 | Entry tier |
| Suite Growth | $89/month per agent | 1 | +$34/month per agent |
| Suite Professional | $115/month per agent | 1 | +$26/month per agent |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Suite Team
$55/month per agentThe entry tier. It covers answer bot included.
Suite Growth
$89/month per agentNothing on the record separates this tier from Suite Team on features. Check the vendor's page for the limits it lifts.
Suite Professional
$115/month per agentNothing on the record separates this tier from Suite Growth on features. Check the vendor's page for the limits it lifts.
What the product covers
The full Zendesk Answer Bot feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Core
- AI chatbot
- Knowledge base integration
- Intent recognition
- Multi-language support
Integrations
- Zendesk Support
- Zendesk Chat
- Slack
- API
Platform
- Web support
- Mobile support
- Messaging apps support
People bring Zendesk Answer Bot in for customer engagement, lead generation, customer support, sales automation. If that is not the job you are buying for, the alternatives to Zendesk Answer Bot are worth a look before you commit to a tier.
How that compares in Live Chat & Chatbots
Across the 3 live chat & chatbots tools in this directory that publish a starting price, the median entry point is $29/month. Zendesk Answer Bot starts at $55/month per agent, which puts it above the middle of its category.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| Zendesk Answer Bot (this page) | $55/month per agent | - | - | |
| Comm100 | $29/month | subscription | - | vs Zendesk Answer Bot |
| Botpress | Free | open-source | - | vs Zendesk Answer Bot |
| Ada | Free | subscription | - | vs Zendesk Answer Bot |
| Bold360 | On request | subscription | - | vs Zendesk Answer Bot |
| Capacity | On request | subscription | - | vs Zendesk Answer Bot |
| Acquire | $50/month | subscription | - | vs Zendesk Answer Bot |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the Zendesk Answer Bot badges page.
Before you pay for Zendesk Answer Bot
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 3 tiers between $55/month per agent and $115/month per agent, with the jump not itemised on the record. With no free tier on record, the cheapest way to answer the rest is to compare Zendesk Answer Bot against the tools that do have one before committing.
Zendesk Answer Bot runs on web, email, slack, mobile, and is published by Zendesk Inc. of San Francisco, California, USA. The full record is on the Zendesk Answer Bot review, and the rest of the category is under best live chat & chatbots tools.
Zendesk Answer Bot pricing questions
- How much does Zendesk Answer Bot cost?
- Zendesk Answer Bot publishes 3 tiers, from $55/month per agent for Suite Team up to $115/month per agent for Suite Professional. The cheapest paid tier is $55/month per agent.
- Does Zendesk Answer Bot have a free plan?
- Not on the record we hold. Whether a free trial is offered is not something this record captures, so check the vendor's site.
- Is the Suite Professional plan on Zendesk Answer Bot worth it?
- That depends entirely on whether you need what it adds, which on the published record is not itemised separately from the tier below it. It costs $115/month per agent against $55/month per agent for Suite Team. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- Is Zendesk Answer Bot expensive for a live chat & chatbots tool?
- It starts above the middle of its category. Across the 3 live chat & chatbots tools in this directory that publish a starting price, the median entry point is $29/month; Zendesk Answer Bot starts at $55/month per agent.
- Which live chat & chatbots tools can I use without paying?
- 3 of the 8 live chat & chatbots tools listed alongside Zendesk Answer Bot have a free tier: Botpress, Ada, Chatra.
- What am I actually paying for with Zendesk Answer Bot?
- The record lists 11 features across 3 areas: core, integrations, platform. In practice it is brought in for customer engagement, lead generation, customer support.
- Does Zendesk Answer Bot charge per user?
- The record carries a price and a billing period for each of its 3 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Zendesk Answer Bot prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Zendesk Answer Bot against before paying?
- The closest live chat & chatbots tools in this directory are Comm100, Botpress, Ada, Bold360. Each has a side-by-side comparison with Zendesk Answer Bot covering price, platforms and features.