Softwr

Customer Support · head to head

LiveAgent vs Kustomer

LiveAgent logo

LiveAgent

Customer Support

All-in-one help desk software

From
Free
Rated
-
Full reviewWebsite
Kustomer logo

Kustomer

Customer Support

The future of customer service

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only LiveAgent has a free tier, so it costs nothing to try first.
  • Each has a real cost: LiveAgent social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price; Kustomer pricing not published; requires customised sales assessment and quote for exact costs
  • They diverge on capability: LiveAgent covers Ticketing system, Kustomer covers Unified customer view.

Where they differ

Only the attributes on which LiveAgent and Kustomer actually diverge.

Attributes where LiveAgent and Kustomer differ
AttributeLiveAgentKustomer
Starting priceFreeOn request
Pricing modelsubscriptionquote
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, Cloud
CategoryCustomer SupportUnknown
Founded20042015

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LiveAgent

  • Ticketing system
  • Live chat
  • Call center
  • Social media
  • Customer portal
  • WordPress
  • Slack
  • Zapier

Only in Kustomer

  • Unified customer view
  • AI automation
  • Omnichannel
  • Workflow automation
  • Analytics
  • Facebook
  • Instagram
  • WhatsApp

Both cover

  • Knowledge base
  • Shopify
  • Magento
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

LiveAgent

  • Multichannel help desk covering email, chat, calls and social messagesnot Kustomer
  • Ticketing and shared inbox for customer support teamsnot Kustomer

Kustomer

  • Large B2C and B2B organisations managing 600+ customer support interactions across omnichannel platformsnot LiveAgent
  • Retail, financial services, travel and hospitality sectors requiring integrated AI-powered supportnot LiveAgent
  • Enterprises seeking customer 360 views and advanced workflow automationnot LiveAgent

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LiveAgent

  • Social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
  • The entry plan is limited to 3 email accounts, 2 live chat buttons and 3 contact forms
  • WhatsApp numbers are rationed by plan, at 5 on Large Business and 20 on Enterprise
  • The advertised prices require annual billing, and monthly billing raises the entry plan from $10 to $13 per agent
  • Every published price is a discounted rate against a higher regular price

Kustomer

  • Pricing not published; requires customised sales assessment and quote for exact costs
  • Voice (call), SMS, and WhatsApp support operate on separate pay-as-you-go pricing models
  • Customisation-based pricing structure means no transparent cost comparison with competitors

Pricing, plan by plan

LiveAgent

Free
  • FreeFree
    • 7-day ticket history
    • 1 chat button
    • 1 email account
  • Small$9/month
    • Unlimited ticket history
    • 3 email accounts
    • Customer portal
  • Medium$29/month
    • Call center
    • 10 email accounts
    • Advanced reporting
  • Large$49/month
    • Everything unlimited
    • Senior account manager
    • White glove setup

Kustomer

On request

No published plan breakdown. See the Kustomer review.

Which should you pick?

Choose LiveAgent if

  • You need ticketing system.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want live chat.
LiveAgent review

Choose Kustomer if

  • You need unified customer view.
  • You work on Web, Cloud.
  • You also want ai automation.
Kustomer review

Questions people ask

Is LiveAgent or Kustomer better?
Neither clearly leads. LiveAgent starts at Free and Kustomer at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LiveAgent or Kustomer?
LiveAgent has a free tier; the other does not. Paid plans start at Free for LiveAgent and On request for Kustomer.
Does LiveAgent or Kustomer run on more platforms?
LiveAgent runs on Web, Ios, Android. Kustomer runs on Web, Cloud.
Can I use LiveAgent for free?
Yes. LiveAgent has a free tier, so you can try it without paying. Kustomer starts at On request.
What is LiveAgent best used for?
LiveAgent is most often used for multichannel help desk covering email, chat, calls and social messages, ticketing and shared inbox for customer support teams. Of those, multichannel help desk covering email, chat, calls and social messages and ticketing and shared inbox for customer support teams are not what Kustomer is typically brought in for.
What can LiveAgent do that Kustomer cannot?
LiveAgent covers Ticketing system, Live chat, Call center, Social media. Kustomer covers Unified customer view, AI automation, Omnichannel, Workflow automation. Both handle Knowledge base, Shopify, Magento, GDPR.
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