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Kore.ai vs ManageEngine ServiceDesk Plus

Kore.ai logo

Kore.ai

Live Chat

Enterprise conversational AI platform

From
On request
Free plan
No
Full reviewWebsite
ManageEngine ServiceDesk Plus logo

ManageEngine ServiceDesk Plus

Customer Support

IT help desk and ITSM software

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only ManageEngine ServiceDesk Plus has a free tier, so it costs nothing to try first.
  • Each has a real cost: Kore.ai no pricing published; pricing is custom and quote-based; ManageEngine ServiceDesk Plus pricing structure based on per-technician model can become expensive for large teams
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Kore.ai and ManageEngine ServiceDesk Plus actually diverge.

Attributes where Kore.ai and ManageEngine ServiceDesk Plus differ
AttributeKore.aiManageEngine ServiceDesk Plus
Starting priceOn requestFree
Free tierNoYes
PlatformsWeb, Mobile, Messaging, Voice, IVRWeb
CategoryLive ChatCustomer Support
Founded2014Unknown

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kore.ai

  • Conversational AI
  • Advanced NLU
  • Workflow automation
  • Multi-language
  • Salesforce
  • SAP
  • Oracle
  • API

Only in ManageEngine ServiceDesk Plus

Nothing recorded that Kore.ai does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Kore.ai

  • Customer engagementnot ManageEngine ServiceDesk Plus
  • Lead generationnot ManageEngine ServiceDesk Plus
  • Customer supportnot ManageEngine ServiceDesk Plus
  • Sales automationnot ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

  • IT service desk for small to enterprise organizationsnot Kore.ai
  • IT asset management and change managementnot Kore.ai

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kore.ai

  • No pricing published; pricing is custom and quote-based
  • Requires direct sales engagement through 'Request a Demo' or 'Get in touch' forms

ManageEngine ServiceDesk Plus

  • Pricing structure based on per-technician model can become expensive for large teams
  • Asset management requires Professional tier or above, increasing costs for enterprises needing full inventory control
  • No explicit limit published for number of technicians, making cost projections difficult for scaling teams

Pricing, plan by plan

Kore.ai

On request
  • Professional$200/month
    • AI chatbot
    • Basic NLU
  • Enterprise$500/month
    • Advanced NLU
    • Custom integrations
  • Custom$undefined/month
    • Unlimited features
    • Dedicated support

ManageEngine ServiceDesk Plus

Free
  • Standard$13/monthly
    • IT help desk functionality
    • Per technician or administrator pricing
    • Unlimited IT end users
  • Professional$27/monthly
    • IT help desk
    • Asset management
    • Per technician pricing
  • Enterprise$67/monthly
    • IT help desk
    • Asset management
    • Change management

Which should you pick?

Choose Kore.ai if

  • You need conversational ai.
  • You work on Web, Mobile, Messaging, Voice, IVR.
  • You also want advanced nlu.
Kore.ai review

Choose ManageEngine ServiceDesk Plus if

  • You want to start without paying.
ManageEngine ServiceDesk Plus review

Questions people ask

Is Kore.ai or ManageEngine ServiceDesk Plus better?
Neither clearly leads. Kore.ai starts at On request and ManageEngine ServiceDesk Plus at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kore.ai or ManageEngine ServiceDesk Plus?
ManageEngine ServiceDesk Plus has a free tier; the other does not. Paid plans start at On request for Kore.ai and Free for ManageEngine ServiceDesk Plus.
Does Kore.ai or ManageEngine ServiceDesk Plus run on more platforms?
Kore.ai runs on Web, Mobile, Messaging, Voice, IVR. ManageEngine ServiceDesk Plus runs on Web.
Can I use ManageEngine ServiceDesk Plus for free?
Yes. ManageEngine ServiceDesk Plus has a free tier, so you can try it without paying. Kore.ai starts at On request.
What is Kore.ai best used for?
Kore.ai is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what ManageEngine ServiceDesk Plus is typically brought in for.
What can Kore.ai do that ManageEngine ServiceDesk Plus cannot?
Kore.ai covers Conversational AI, Advanced NLU, Workflow automation, Multi-language.

Answered from the vendors’ own pages

Kore.ai: How much does Kore.ai cost?

Kore.ai does not publish standard pricing. The company positions itself as an enterprise platform serving large organizations in banking, healthcare, and retail, with costs customized based on deployment scope, usage, and enterprise requirements.

Source
ManageEngine ServiceDesk Plus: How is pricing calculated for ManageEngine ServiceDesk Plus?

Pricing is based on the number of administrators and technicians using the platform. There is no restriction on the number of IT end users. If you use IT asset management, you pay for the number of IT assets managed.

Source
Kore.ai: How do I get pricing for Kore.ai?

Contact Kore.ai through their 'Request a Demo', 'Talk to an Expert', or 'Submit RFP' options on the website to receive a custom quote.

Source
ManageEngine ServiceDesk Plus: Is there a free tier available?

Yes, the Standard edition is available free for up to 5 technicians. Free tier includes 250 IT assets managed and basic IT help desk features.

Source
ManageEngine ServiceDesk Plus: What are the billing options?

ManageEngine offers both monthly and yearly billing options. Annual billing provides discounted rates compared to monthly. You can deploy on-premises or use cloud-based SaaS deployment.

Source
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