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Customer Support · head to head

Freshservice vs Less Annoying CRM

Freshservice logo

Freshservice

Customer Support

Modern IT service management

From
$19/month
Free plan
No
Full reviewWebsite
Less Annoying CRM logo

Less Annoying CRM

CRM

Simple CRM built by small business experts

From
$30/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up; Less Annoying CRM there is no free tier, only a single $15 per user per month price
  • They diverge on capability: Freshservice covers Incident management, Less Annoying CRM covers Contact management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Freshservice and Less Annoying CRM actually diverge.

Attributes where Freshservice and Less Annoying CRM differ
AttributeFreshserviceLess Annoying CRM
Starting price$19/month$30/month
CategoryCustomer SupportCRM
Founded20102006

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Slack
  • Microsoft Teams
  • AWS

Only in Less Annoying CRM

  • Contact management
  • Task tracking
  • Pipeline management
  • Email integration
  • Mobile app
  • Mailchimp
  • Zapier
  • Google Calendar

Both cover

  • Reporting
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Freshservice

  • IT service management and internal help desk ticketingnot Less Annoying CRM
  • Asset management and change control for IT teamsnot Less Annoying CRM

Less Annoying CRM

  • CRM for small businessesnot Freshservice
  • Simple contact managementnot Freshservice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Less Annoying CRM

  • There is no free tier, only a single $15 per user per month price
  • File storage is capped at 25 GB per user
  • The vendor advises staying below 50,000 total contacts, so very large databases sit outside the intended use even though no hard limit is enforced

Pricing, plan by plan

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Less Annoying CRM

$30/month
  • Standard$30/month
    • Contact management
    • Task management
    • Mobile app
  • Pro$50/month
    • Everything in Standard
    • Email automation
    • Reporting
  • Business$100/month
    • Everything in Pro
    • Advanced customization
    • API access

Which should you pick?

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Choose Less Annoying CRM if

  • You need contact management.
  • You work on Web, Ios, Android.
  • You also want task tracking.
Less Annoying CRM review

Questions people ask

Is Freshservice or Less Annoying CRM better?
Neither clearly leads. Freshservice starts at $19/month and Less Annoying CRM at $30/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshservice or Less Annoying CRM?
Freshservice starts at $19/month and Less Annoying CRM at $30/month.
Does Freshservice or Less Annoying CRM run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Freshservice best used for?
Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what Less Annoying CRM is typically brought in for.
What can Freshservice do that Less Annoying CRM cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base. Less Annoying CRM covers Contact management, Task tracking, Pipeline management, Email integration. Both handle Reporting, GDPR, Web support, Ios support.

Answered from the vendors’ own pages

Freshservice: How much does Freshservice cost?

Freshservice is priced per agent per month on annual billing: Starter at $19, Growth at $49 and Pro at $99. Enterprise is quoted by sales. Freshworks states annual billing is 20% cheaper than monthly.

Source
Less Annoying CRM: How much does Less Annoying CRM cost?

Less Annoying CRM costs $15 per user per month plus applicable tax. There is one price for everyone with no tiered plans.

Source
Freshservice: Does Freshservice have a free trial?

Yes. Freshworks states you get free unrestricted access to all features available in Freshservice for 14 days after sign up, plus 3 free Day Passes for occasional agents.

Source
Less Annoying CRM: What does Less Annoying CRM include?

All users get unlimited contacts, 25GB file storage, unlimited pipelines, task management, email logging, mobile access, user permissions, unlimited custom fields, and free support.

Source
Freshservice: Which Freshservice plan includes change management?

Problem management, change management, major incident management and release management all start on the Pro plan at $99 per agent per month. The Growth plan at $49 covers service catalog, SLA and on-call management.

Source
Less Annoying CRM: Does Less Annoying CRM offer a free trial?

Yes, Less Annoying CRM offers a 30-day free trial with no questions asked, no credit card required, and no limitations.

Source
Freshservice: How much does Freddy AI cost on Freshservice?

Freddy AI Copilot is an optional add-on at $29 per agent per month on the Pro plan. The Freddy AI Agent in its Classic form is included on the Enterprise plan.

Source
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