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Customer Support · head to head

Gladly vs Telesign

Gladly logo

Gladly

Customer Support

Radically personal customer service

From
$180/month
Free plan
No
Full reviewWebsite
Telesign logo

Telesign

Telecommunications

Phone number verification and fraud scoring rather than general purpose messaging

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; Telesign risk scoring is probabilistic, so tuning thresholds trades fraud caught against genuine users blocked, and somebody has to own that trade-off continuously.
  • They diverge on capability: Gladly covers Lifelong conversation, Telesign covers Phone number verification.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Gladly and Telesign actually diverge.

Attributes where Gladly and Telesign differ
AttributeGladlyTelesign
Starting price$180/monthOn request
Pricing modelsubscriptionPer message and per verification, priced by destination country
PlatformsWeb, Ios, AndroidWeb, APIs, Java, Python, JavaScript, PHP, C#
CategoryCustomer SupportTelecommunications
Founded2014Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Only in Telesign

  • Phone number verification
  • Phone number intelligence
  • Risk scoring
  • Published SMS rate card
  • Delivery routing

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot Telesign
  • Handling support conversations across voice, messaging and emailnot Telesign

Telesign

  • Consumer platforms blocking fake account creation at signupnot Gladly
  • Fintechs and marketplaces checking SIM swap history before a high value actionnot Gladly
  • Businesses suffering promotion and free trial abuse from disposable numbersnot Gladly
  • Products needing passcode delivery optimised for completion rather than lowest costnot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Telesign

  • Risk scoring is probabilistic, so tuning thresholds trades fraud caught against genuine users blocked, and somebody has to own that trade-off continuously.
  • No voice pricing is published at all: every one of the 233 destinations in its public rate card lists voice as quote only, so voice cost cannot be modelled in advance.
  • It is a verification and risk product, so a business that also needs general purpose messaging will run a second vendor for that traffic.
  • Number intelligence quality varies by country because it depends on operator data availability, and coverage in some markets is thinner than the global claim implies.
  • The underlying carrier assets belong to its sibling companies rather than to Telesign, so network questions route back to a parent whose principal business is not developer APIs.

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Telesign

On request
  • Telesign$undefined/month
    • SMS prices published for 233 destination countries
    • Every voice destination listed as quote only
    • Enterprise agreements normally tied to volume commitments

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose Telesign if

  • You need phone number verification.
  • You work on Web, APIs, Java, Python, JavaScript, PHP, C#.
  • You also want phone number intelligence.
Telesign review

Questions people ask

Is Gladly or Telesign better?
Neither clearly leads. Gladly starts at $180/month and Telesign at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or Telesign?
Gladly starts at $180/month and Telesign at On request.
Does Gladly or Telesign run on more platforms?
Gladly runs on Web, Ios, Android. Telesign runs on Web, APIs, Java, Python, JavaScript, PHP, C#.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what Telesign is typically brought in for.
What can Gladly do that Telesign cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Telesign covers Phone number verification, Phone number intelligence, Risk scoring, Published SMS rate card.

Answered from the vendors’ own pages

Gladly: How much does Gladly cost?

Gladly does not publish pricing on its website. The vendor directs prospective customers to request a demo or contact the sales team for custom pricing tailored to organizational needs.

Source
Telesign: Who owns Telesign?

Proximus, the Belgian telecommunications operator. It acquired Telesign in 2017 through its subsidiary BICS and has owned it outright since February 2021. Telesign now sits in Proximus Global alongside BICS and Route Mobile.

Telesign: Did Telesign go public?

No. A merger with the North Atlantic Acquisition Corporation special purpose vehicle was announced in December 2021 at around 1.3 billion dollars and terminated on 1 July 2022, so it remained within Proximus.

Telesign: Is Telesign a cheaper way to send one-time passcodes?

No, and that is not its purpose. It routes for verification completion and adds a risk judgement about the number. If you only need cheap message delivery, compare rate card vendors instead.

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