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Field Service · head to head

FaciliWorks vs Housecall Pro

FaciliWorks logo

FaciliWorks

Field Service

CMMS from CyberMetrics that still sells a perpetual on-premise licence alongside subscription

From
On request
Rated
-
Full reviewWebsite
Housecall Pro logo

Housecall Pro

Field Service

Software to run your home service business

From
$59/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: FaciliWorks the interface is dated by cloud CMMS standards, which matters most for occasional users such as production supervisors raising a request, who will need training that a modern mobile-first tool would not require.; Housecall Pro card processing fees start at 2.59%
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which FaciliWorks and Housecall Pro actually diverge.

Attributes where FaciliWorks and Housecall Pro differ
AttributeFaciliWorksHousecall Pro
Starting priceOn request$59/month
Pricing modelquotesubscription
PlatformsWindows, Web, iOS, Android, On-premiseWeb

Identical on both: free tier (No), user rating (Not yet rated), category (Field Service).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in FaciliWorks

  • Perpetual or subscription licensing
  • Concurrent seat option
  • Preventive maintenance scheduling
  • Calibration alignment
  • Parts and purchasing
  • Mobile work orders

Only in Housecall Pro

Nothing recorded that FaciliWorks does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

FaciliWorks

  • A regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendornot Housecall Pro
  • A defence or utility site on an isolated network where a cloud-only CMMS is not permitted by policynot Housecall Pro
  • A maintenance department that wants a capital purchase rather than a recurring subscription that grows with headcountnot Housecall Pro
  • A plant with many occasional users where concurrent licensing costs far less than a named seat for every techniciannot Housecall Pro

Housecall Pro

  • Answering every customer call and chat day or night for schedulingnot FaciliWorks
  • Routing and reordering technician jobs by actual drive timenot FaciliWorks
  • Accepting card payments in the field without card readersnot FaciliWorks
  • Including profit margins in flat-rate service pricing automaticallynot FaciliWorks
  • Collecting and sharing customer reviews for local search visibilitynot FaciliWorks

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

FaciliWorks

  • The interface is dated by cloud CMMS standards, which matters most for occasional users such as production supervisors raising a request, who will need training that a modern mobile-first tool would not require.
  • A perpetual licence still carries an annual maintenance and support fee, so the one-off purchase framing does not hold; without that fee you lose updates and support while keeping the right to run old code.
  • Integration options are thin, with a limited API and few prebuilt connectors, so linking FaciliWorks to an ERP or a condition monitoring platform usually means custom database-level work.
  • No pricing is published for any edition despite this being a mid-market product, so buyers cannot compare it against published per-user rivals without entering a sales process.
  • CyberMetrics is a small independent vendor, which means responsive support but also a thin partner ecosystem and no realistic second-source implementation help if the relationship goes wrong.

Housecall Pro

  • Card processing fees start at 2.59%
  • Additional users in Essentials cost $100 per month; in MAX plan $75 per month
  • Bank payment fee of 1% charged

Pricing, plan by plan

FaciliWorks

On request
  • FaciliWorks Essentials$undefined/year
    • Core CMMS: assets, work orders, preventive maintenance
    • Perpetual or subscription licensing
    • Concurrent or node-locked seats
  • FaciliWorks Pro$undefined/year
    • Adds advanced reporting and analytics
    • Parts inventory and purchasing
    • Mobile access
  • FaciliWorks Enterprise$undefined/year
    • Multi-site and multi-currency
    • All Pro capability
    • Extended integration and administration options

Housecall Pro

$59/month
  • Basic$59/month
    • 1 user included
    • Online booking
    • Invoices and payments
  • Essentials$149/month
    • 5 users included; additional $100 per month each
    • All Basic features
    • Routes
  • MAX$299/month
    • 8 users included; additional $75 per month each
    • Everything in Essentials
    • Sales proposal tool

Which should you pick?

Choose FaciliWorks if

  • You need perpetual or subscription licensing.
  • You work on Windows, Web, iOS, Android, On-premise.
  • You also want concurrent seat option.
FaciliWorks review

Choose Housecall Pro if

Nothing in the data separates Housecall Pro from FaciliWorks on the points above - pick on price and on how each one feels to use.

Housecall Pro review

Questions people ask

Is FaciliWorks or Housecall Pro better?
Neither clearly leads. FaciliWorks starts at On request and Housecall Pro at $59/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, FaciliWorks or Housecall Pro?
FaciliWorks starts at On request and Housecall Pro at $59/month.
Does FaciliWorks or Housecall Pro run on more platforms?
FaciliWorks runs on Windows, Web, iOS, Android, On-premise. Housecall Pro runs on Web.
What is FaciliWorks best used for?
FaciliWorks is most often used for a regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendor, a defence or utility site on an isolated network where a cloud-only cmms is not permitted by policy, a maintenance department that wants a capital purchase rather than a recurring subscription that grows with headcount, a plant with many occasional users where concurrent licensing costs far less than a named seat for every technician. Of those, a regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendor and a defence or utility site on an isolated network where a cloud-only cmms is not permitted by policy are not what Housecall Pro is typically brought in for.
What can FaciliWorks do that Housecall Pro cannot?
FaciliWorks covers Perpetual or subscription licensing, Concurrent seat option, Preventive maintenance scheduling, Calibration alignment.

Answered from the vendors’ own pages

FaciliWorks: Can I still buy FaciliWorks outright?

Yes. Perpetual on-premise licensing is still offered alongside subscription, which is unusual in CMMS today.

Housecall Pro: What are Housecall Pro's transaction fees?

Housecall Pro charges card processing fees starting at 2.59%, a 1% fee for bank payments, and no fee for check deposits via mobile app.

Source
FaciliWorks: Does a perpetual licence mean no recurring cost?

No. Annual maintenance and support is a separate ongoing fee, and dropping it costs you updates and support.

Housecall Pro: Is there a free trial for Housecall Pro?

Yes, Housecall Pro offers 14 days of full access to all features with no credit card required.

Source
FaciliWorks: Is there concurrent licensing?

Yes. Concurrent seats let a large pool of occasional users share fewer licences, which is often cheaper than named seats.

Housecall Pro: Does Housecall Pro require long-term contracts?

No, Housecall Pro does not require long-term contracts and monthly plans can be cancelled anytime.

Source
FaciliWorks: Is pricing published?

No. All editions are quoted, so you must engage sales to get a comparable number.

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