Softwr

Customer Support · head to head

Dixa vs Kayako

Dixa logo

Dixa

Customer Support

Customer friendship platform

From
$39/month
Rated
-
Full reviewWebsite
Kayako logo

Kayako

Live Chat

Effortless customer service

From
$30/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Dixa entry pricing is 89 EUR per agent per month, which is high against comparable help desks; Kayako the AI agent is billed at $1 per resolved ticket, so support cost scales with ticket volume rather than being a fixed subscription
  • They diverge on capability: Dixa covers Smart routing, Kayako covers Help center.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Dixa and Kayako actually diverge.

Attributes where Dixa and Kayako differ
AttributeDixaKayako
Starting price$39/month$30/month
CategoryCustomer SupportLive Chat
Founded20152001

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dixa

  • Smart routing
  • Native phone
  • Real-time analytics
  • Agent workspace
  • HubSpot
  • Zendesk
  • Intercom
  • ISO27001

Only in Kayako

  • Help center
  • Customer journey
  • Automation
  • Reporting
  • Slack
  • Zapier
  • Stripe
  • SSL

Both cover

  • Unified inbox
  • Live chat
  • Shopify
  • Salesforce
  • SOC2
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Dixa

  • Omnichannel customer service across phone, email, chat and socialnot Kayako
  • Routing conversations to agents by skill and customer datanot Kayako

Kayako

  • Help desk ticketing with a unified inbox and knowledge basenot Dixa
  • Resolving support tickets automatically with an AI agentnot Dixa

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dixa

  • Entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • The AI agent is billed separately at 0.35 EUR per conversation on top of the seat price
  • Skills based routing and advanced automations require the Ultimate plan at 139 EUR per agent
  • SSO, custom user roles and auto redaction are Prime only at 179 EUR per agent
  • There is no self serve trial, and the vendor states every rollout is guided
  • Quality assurance and the AI co pilot are paid add ons on every tier

Kayako

  • The AI agent is billed at $1 per resolved ticket, so support cost scales with ticket volume rather than being a fixed subscription
  • A resolution counts when the AI solves the issue without human involvement, so the definition of a billable event is set by the vendor's own system
  • No per agent monthly price is published for the full Kayako One platform
  • Full platform pricing requires talking to an expert

Pricing, plan by plan

Dixa

$39/month
  • Essential$39/month
    • 3 channels
    • Basic routing
    • Agent workspace
  • Growth$89/month
    • All channels
    • Advanced routing
    • IVR
  • Ultimate$139/month
    • Everything in Growth
    • Workforce management
    • Quality assurance

Kayako

$30/month
  • Inbox$30/month
    • Email & live chat
    • Help center
    • Basic automation
  • Growth$60/month
    • Everything in Inbox
    • Customer journey
    • SLA management
  • Scale$100/month
    • Everything in Growth
    • Advanced reporting
    • Custom roles

Which should you pick?

Choose Dixa if

  • You need smart routing.
  • You work on Web, Ios, Android.
  • You also want native phone.
Dixa review

Choose Kayako if

  • You need help center.
  • You work on Web, Ios, Android.
  • You also want customer journey.
Kayako review

Questions people ask

Is Dixa or Kayako better?
Neither clearly leads. Dixa starts at $39/month and Kayako at $30/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dixa or Kayako?
Dixa starts at $39/month and Kayako at $30/month.
Does Dixa or Kayako run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Dixa best used for?
Dixa is most often used for omnichannel customer service across phone, email, chat and social, routing conversations to agents by skill and customer data. Of those, omnichannel customer service across phone, email, chat and social and routing conversations to agents by skill and customer data are not what Kayako is typically brought in for.
What can Dixa do that Kayako cannot?
Dixa covers Smart routing, Native phone, Real-time analytics, Agent workspace. Kayako covers Help center, Customer journey, Automation, Reporting. Both handle Unified inbox, Live chat, Shopify, Salesforce.

Answered from the vendors’ own pages

Dixa: How much does Dixa cost?

Dixa agent-based plans range from €89 to €179 per agent per month depending on tier and features, with AI priced separately at €0.35 per conversation.

Source
Kayako: How much does Kayako charge?

Kayako uses results-based pricing where customers pay $1 per resolved ticket when Kay AI Agent solves the issue without human intervention. There are no seat fees or setup fees. Kayako One helpdesk platform pricing requires contacting sales.

Source
Dixa: Does Dixa charge per-seat AI add-ons?

No, Dixa charges a flat €0.35 per conversation for AI with no per-seat AI add-on fee and no volume cap, making costs scale with customer inquiries rather than team size.

Source
Kayako: What counts as a resolved ticket for Kayako pricing?

A resolution occurs when Kay solves the customer's issue without human agent involvement, whether by taking action or providing an answer the customer confirms solves their problem. Escalations to humans and simple deflections do not count.

Source
Kayako: What is Kayako's AI resolution rate?

Kayako reports a 68 percent AI resolution rate for Kay AI Agent. The platform claims a cost advantage of $1 per resolution versus $4.60 for competitors, with reported CSAT improvement of 14 points.

Source
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