Softwr

Customer Success · head to head

ClientSuccess vs Qwilr

ClientSuccess logo

ClientSuccess

Customer Success

Customer Success Management Made Simple

From
$99/month
Rated
-
Full reviewWebsite
Qwilr logo

Qwilr

Sales Enablement

Beautiful Proposals and Quotes

From
$35/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ClientSuccess setup and configuration requires significant implementation effort; Qwilr growth plan requires a minimum of 5 users at $55/user/month and Scale requires a minimum of 10 users at $75/user/month, both billed annually only
  • They diverge on capability: ClientSuccess covers Health scores, Qwilr covers Web-based proposals.

Where they differ

Only the attributes on which ClientSuccess and Qwilr actually diverge.

Attributes where ClientSuccess and Qwilr differ
AttributeClientSuccessQwilr
Starting price$99/month$35/month
CategoryCustomer SuccessSales Enablement

Identical on both: pricing model (subscription), free tier (No), platforms (Web), user rating (Not yet rated), founded (2014).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ClientSuccess

  • Health scores
  • Customer lifecycle management
  • Success cycles
  • Pulse surveys
  • Executive dashboards
  • Zendesk

Only in Qwilr

  • Web-based proposals
  • Interactive quotes
  • E-signatures
  • Analytics
  • Video embedding
  • Stripe

Both cover

  • Salesforce
  • HubSpot
  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

ClientSuccess

  • Customer Successnot Qwilr
  • Account Managementnot Qwilr
  • Retentionnot Qwilr

Qwilr

  • Sales teams sending interactive proposals with embedded payment collection who can commit to annual billingnot ClientSuccess

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ClientSuccess

  • Setup and configuration requires significant implementation effort
  • Custom metrics setup requires some technical knowledge

Qwilr

  • Growth plan requires a minimum of 5 users at $55/user/month and Scale requires a minimum of 10 users at $75/user/month, both billed annually only
  • Document automation beyond the free monthly allotment (10, 150 or 600 documents by tier) costs $5, $2.50 or $2.50 per additional document
  • QwilrPay charges a payment processing fee on top of the subscription, ranging from 0.25% on Starter down to 0.05% on Scale

Pricing, plan by plan

ClientSuccess

$99/month
  • Startup$99/month
    • Basic health scores
    • Customer profiles
  • Growth$199/month
    • Playbooks
    • Automation
    • Reporting

Qwilr

$35/month
  • Business$35/month
    • Unlimited documents
    • Templates
    • E-signatures
  • Enterprise$59/month
    • Custom branding
    • Advanced analytics
    • Integrations

Which should you pick?

Choose ClientSuccess if

  • You need health scores.
  • You also want customer lifecycle management.
ClientSuccess review

Choose Qwilr if

  • You need web-based proposals.
  • You also want interactive quotes.
Qwilr review

Questions people ask

Is ClientSuccess or Qwilr better?
Neither clearly leads. ClientSuccess starts at $99/month and Qwilr at $35/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ClientSuccess or Qwilr?
ClientSuccess starts at $99/month and Qwilr at $35/month.
Does ClientSuccess or Qwilr run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is ClientSuccess best used for?
ClientSuccess is most often used for customer success, account management, retention. Of those, customer success and account management are not what Qwilr is typically brought in for.
What can ClientSuccess do that Qwilr cannot?
ClientSuccess covers Health scores, Customer lifecycle management, Success cycles, Pulse surveys. Qwilr covers Web-based proposals, Interactive quotes, E-signatures, Analytics. Both handle Salesforce, HubSpot, Slack, Web support.

Answered from the vendors’ own pages

ClientSuccess: What integrations does ClientSuccess support?

ClientSuccess offers 28+ native integrations including Salesforce, HubSpot, Pendo, Mixpanel, Amplitude, Zendesk, Intercom, Freshdesk, billing systems, Gmail, Outlook, Slack, and Microsoft Teams.

Source
ClientSuccess: What features does ClientSuccess provide?

ClientSuccess provides SuccessScore health scoring, Pulse sentiment tracking, SuccessCycles lifecycle playbooks, renewal and revenue management, a 360-degree customer dashboard, and SmartCS AI co-pilot for surfacing insights.

Source
ClientSuccess: Who is ClientSuccess designed for?

ClientSuccess is designed for SaaS companies between $5M and $500M ARR. It offers the highest-rated customer success platform for mid-market companies without enterprise-level pricing.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on ClientSuccess

More on Qwilr

Keep looking

Other head to heads