Softwr

Customer Success · head to head

ClientSuccess vs Salesloft

ClientSuccess logo

ClientSuccess

Customer Success

Customer Success Management Made Simple

From
$99/month
Rated
-
Full reviewWebsite
Salesloft logo

Salesloft

Sales Enablement

The Modern Revenue Workspace

From
$75/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ClientSuccess setup and configuration requires significant implementation effort; Salesloft the Internet Archive's capture of SalesLoft's pricing page on 3 December 2020 named four distinct packages, Prospect (lead generation), Sell (opportunity management), Engage (post-sale customer experience), and Enterprise (full revenue lifecycle), with no figures published, only 'Request a Quote'.
  • They diverge on capability: ClientSuccess covers Health scores, Salesloft covers Cadences.

Where they differ

Only the attributes on which ClientSuccess and Salesloft actually diverge.

Attributes where ClientSuccess and Salesloft differ
AttributeClientSuccessSalesloft
Starting price$99/month$75/month
PlatformsWebWeb, Ios, Android
CategoryCustomer SuccessSales Enablement
Founded20142011

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ClientSuccess

  • Health scores
  • Customer lifecycle management
  • Success cycles
  • Pulse surveys
  • Executive dashboards
  • Slack
  • Zendesk

Only in Salesloft

  • Cadences
  • Email tracking
  • Dialer
  • Deals management
  • Conversation intelligence
  • Microsoft Dynamics
  • LinkedIn
  • Zoom

Both cover

  • Salesforce
  • HubSpot
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

ClientSuccess

  • Customer Successnot Salesloft
  • Account Managementnot Salesloft
  • Retentionnot Salesloft

Salesloft

  • Prospectingnot ClientSuccess
  • Deal managementnot ClientSuccess
  • Sales coachingnot ClientSuccess
  • Revenue forecastingnot ClientSuccess

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ClientSuccess

  • Setup and configuration requires significant implementation effort
  • Custom metrics setup requires some technical knowledge

Salesloft

  • The Internet Archive's capture of SalesLoft's pricing page on 3 December 2020 named four distinct packages, Prospect (lead generation), Sell (opportunity management), Engage (post-sale customer experience), and Enterprise (full revenue lifecycle), with no figures published, only 'Request a Quote'.

Pricing, plan by plan

ClientSuccess

$99/month
  • Startup$99/month
    • Basic health scores
    • Customer profiles
  • Growth$199/month
    • Playbooks
    • Automation
    • Reporting

Salesloft

$75/month
  • Essentials$75/month
    • Cadences
    • Email tracking
    • Dialer
  • Advanced$125/month
    • All Essentials features
    • Deals
    • Conversations
  • PremierFree
    • All Advanced features
    • Forecasting
    • Pipeline analytics

Which should you pick?

Choose ClientSuccess if

  • You need health scores.
  • You also want customer lifecycle management.
ClientSuccess review

Choose Salesloft if

  • You need cadences.
  • You work on Web, Ios, Android.
  • You also want email tracking.
Salesloft review

Questions people ask

Is ClientSuccess or Salesloft better?
Neither clearly leads. ClientSuccess starts at $99/month and Salesloft at $75/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ClientSuccess or Salesloft?
ClientSuccess starts at $99/month and Salesloft at $75/month.
Does ClientSuccess or Salesloft run on more platforms?
ClientSuccess runs on Web. Salesloft runs on Web, Ios, Android.
What is ClientSuccess best used for?
ClientSuccess is most often used for customer success, account management, retention. Of those, customer success and account management are not what Salesloft is typically brought in for.
What can ClientSuccess do that Salesloft cannot?
ClientSuccess covers Health scores, Customer lifecycle management, Success cycles, Pulse surveys. Salesloft covers Cadences, Email tracking, Dialer, Deals management. Both handle Salesforce, HubSpot, Web support.

Answered from the vendors’ own pages

ClientSuccess: What integrations does ClientSuccess support?

ClientSuccess offers 28+ native integrations including Salesforce, HubSpot, Pendo, Mixpanel, Amplitude, Zendesk, Intercom, Freshdesk, billing systems, Gmail, Outlook, Slack, and Microsoft Teams.

Source
ClientSuccess: What features does ClientSuccess provide?

ClientSuccess provides SuccessScore health scoring, Pulse sentiment tracking, SuccessCycles lifecycle playbooks, renewal and revenue management, a 360-degree customer dashboard, and SmartCS AI co-pilot for surfacing insights.

Source
ClientSuccess: Who is ClientSuccess designed for?

ClientSuccess is designed for SaaS companies between $5M and $500M ARR. It offers the highest-rated customer success platform for mid-market companies without enterprise-level pricing.

Source
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Related pages

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