Softwr

Software · head to head

Genesys Cloud vs Zoom Webinar

Genesys Cloud logo

Genesys Cloud

Software

Experience as a Service

From
$75/month
Rated
-
Full reviewWebsite
Zoom Webinar logo

Zoom Webinar

Software

Professional video conferencing and webinar hosting

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Zoom Webinar has a free tier, so it costs nothing to try first.
  • Each has a real cost: Genesys Cloud all four published tiers are billed annually; Zoom Webinar free tier capped at 40 minutes per meeting with up to 100 participants
  • They diverge on capability: Genesys Cloud covers Omnichannel, Zoom Webinar covers HD video conferencing.

Where they differ

Only the attributes on which Genesys Cloud and Zoom Webinar actually diverge.

Attributes where Genesys Cloud and Zoom Webinar differ
AttributeGenesys CloudZoom Webinar
Starting price$75/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidDesktop, Mobile, Tablet
Founded19902011

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Genesys Cloud

  • Omnichannel
  • ACD
  • IVR
  • Predictive engagement
  • WFM
  • Quality management
  • Bots
  • Microsoft Dynamics

Only in Zoom Webinar

  • HD video conferencing
  • Screen sharing
  • Recording
  • Chat
  • Breakout rooms
  • Slack
  • Microsoft Teams
  • Google Workspace

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Genesys Cloud

  • Cloud contact centre across voice, digital and self service channelsnot Zoom Webinar
  • Workforce engagement and routing for large support operationsnot Zoom Webinar

Zoom Webinar

  • Large-scale webinars up to 1,000 participants on Enterprise tiernot Genesys Cloud
  • Professional organisations needing end-to-end encryption and customer-managed keysnot Genesys Cloud
  • Hybrid work environments with integrated PBX phone servicenot Genesys Cloud

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Genesys Cloud

  • All four published tiers are billed annually
  • The published rates are named user licences tied to a specific person, so a shift based operation cannot share a seat
  • Concurrent user licences, which is what shift work needs, are sold at a premium above these rates
  • Entry pricing is $75 per user per month, rising to $240 on the top tier

Zoom Webinar

  • Free tier capped at 40 minutes per meeting with up to 100 participants
  • Free tier lacks cloud storage and advanced AI Companion features
  • Higher tiers require commitments to larger participant counts (Business: 300, Enterprise: 1000)

Pricing, plan by plan

Genesys Cloud

$75/month
  • Genesys Cloud CX 1$75/month
    • Voice
    • IVR
    • Callback
  • Genesys Cloud CX 2$110/month
    • CX 1 + Digital
    • Quality management
    • WFM
  • Genesys Cloud CX 3$140/month
    • CX 2 + Analytics
    • Advanced AI
    • Journey management

Zoom Webinar

Free

No published plan breakdown. See the Zoom Webinar review.

Which should you pick?

Choose Genesys Cloud if

  • You need omnichannel.
  • You work on Web, Desktop, Ios, Android.
  • You also want acd.
Genesys Cloud review

Choose Zoom Webinar if

  • You need hd video conferencing.
  • You want to start without paying.
  • You work on Desktop, Mobile, Tablet.
  • You also want screen sharing.
Zoom Webinar review

Questions people ask

Is Genesys Cloud or Zoom Webinar better?
Neither clearly leads. Genesys Cloud starts at $75/month and Zoom Webinar at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Genesys Cloud or Zoom Webinar?
Zoom Webinar has a free tier; the other does not. Paid plans start at $75/month for Genesys Cloud and Free for Zoom Webinar.
Does Genesys Cloud or Zoom Webinar run on more platforms?
Genesys Cloud runs on Web, Desktop, Ios, Android. Zoom Webinar runs on Desktop, Mobile, Tablet.
Can I use Zoom Webinar for free?
Yes. Zoom Webinar has a free tier, so you can try it without paying. Genesys Cloud starts at $75/month.
What is Genesys Cloud best used for?
Genesys Cloud is most often used for cloud contact centre across voice, digital and self service channels, workforce engagement and routing for large support operations. Of those, cloud contact centre across voice, digital and self service channels and workforce engagement and routing for large support operations are not what Zoom Webinar is typically brought in for.
What can Genesys Cloud do that Zoom Webinar cannot?
Genesys Cloud covers Omnichannel, ACD, IVR, Predictive engagement. Zoom Webinar covers HD video conferencing, Screen sharing, Recording, Chat. Both handle Salesforce, Web support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Genesys Cloud

More on Zoom Webinar

Keep looking

Other head to heads