Softwr

Software · head to head

Genesys Cloud vs Zoom Webinars

Genesys Cloud logo

Genesys Cloud

Software

Experience as a Service

From
$75/month
Rated
-
Full reviewWebsite
Zoom Webinars logo

Zoom Webinars

Software

Dedicated webinar platform by Zoom for large-scale events

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Genesys Cloud all four published tiers are billed annually; Zoom Webinars webinars tier limited to standard platform features; advanced features like pre-recorded content and multi-session events require Webinars Plus or Events tier
  • They diverge on capability: Genesys Cloud covers Omnichannel, Zoom Webinars covers Attendee registration.

Where they differ

Only the attributes on which Genesys Cloud and Zoom Webinars actually diverge.

Attributes where Genesys Cloud and Zoom Webinars differ
AttributeGenesys CloudZoom Webinars
Starting price$75/monthOn request
PlatformsWeb, Desktop, Ios, AndroidCloud-based SaaS
Founded19902011

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Genesys Cloud

  • Omnichannel
  • ACD
  • IVR
  • Predictive engagement
  • WFM
  • Quality management
  • Bots
  • Microsoft Dynamics

Only in Zoom Webinars

  • Attendee registration
  • HD video
  • Screen sharing
  • Polls and surveys
  • Q&A
  • Breakout rooms
  • Recording
  • Analytics

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Genesys Cloud

  • Cloud contact centre across voice, digital and self service channelsnot Zoom Webinars
  • Workforce engagement and routing for large support operationsnot Zoom Webinars

Zoom Webinars

  • Large-scale broadcasts with 10,000+ attendeesnot Genesys Cloud
  • Multi-session virtual events and hybrid conferencesnot Genesys Cloud

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Genesys Cloud

  • All four published tiers are billed annually
  • The published rates are named user licences tied to a specific person, so a shift based operation cannot share a seat
  • Concurrent user licences, which is what shift work needs, are sold at a premium above these rates
  • Entry pricing is $75 per user per month, rising to $240 on the top tier

Zoom Webinars

  • Webinars tier limited to standard platform features; advanced features like pre-recorded content and multi-session events require Webinars Plus or Events tier
  • All tiers support up to 100,000 attendees but 30-hour event limit applies across all packages

Pricing, plan by plan

Genesys Cloud

$75/month
  • Genesys Cloud CX 1$75/month
    • Voice
    • IVR
    • Callback
  • Genesys Cloud CX 2$110/month
    • CX 1 + Digital
    • Quality management
    • WFM
  • Genesys Cloud CX 3$140/month
    • CX 2 + Analytics
    • Advanced AI
    • Journey management

Zoom Webinars

On request

No published plan breakdown. See the Zoom Webinars review.

Which should you pick?

Choose Genesys Cloud if

  • You need omnichannel.
  • You work on Web, Desktop, Ios, Android.
  • You also want acd.
Genesys Cloud review

Choose Zoom Webinars if

  • You need attendee registration.
  • You work on Cloud-based SaaS.
  • You also want hd video.
Zoom Webinars review

Questions people ask

Is Genesys Cloud or Zoom Webinars better?
Neither clearly leads. Genesys Cloud starts at $75/month and Zoom Webinars at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Genesys Cloud or Zoom Webinars?
Genesys Cloud starts at $75/month and Zoom Webinars at On request.
Does Genesys Cloud or Zoom Webinars run on more platforms?
Genesys Cloud runs on Web, Desktop, Ios, Android. Zoom Webinars runs on Cloud-based SaaS.
What is Genesys Cloud best used for?
Genesys Cloud is most often used for cloud contact centre across voice, digital and self service channels, workforce engagement and routing for large support operations. Of those, cloud contact centre across voice, digital and self service channels and workforce engagement and routing for large support operations are not what Zoom Webinars is typically brought in for.
What can Genesys Cloud do that Zoom Webinars cannot?
Genesys Cloud covers Omnichannel, ACD, IVR, Predictive engagement. Zoom Webinars covers Attendee registration, HD video, Screen sharing, Polls and surveys. Both handle Salesforce, Web support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Genesys Cloud

More on Zoom Webinars

Keep looking

Other head to heads