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Customer Support · head to head

Chatwoot vs Solid Performers

Chatwoot logo

Chatwoot

Customer Support

Open-source customer engagement platform

From
Free
Free plan
Yes
Full reviewWebsite
Solid Performers logo

Solid Performers

CRM

Indian sales CRM with per-user pricing from 10 US dollars and a five-user minimum on monthly billing

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Only Chatwoot has a free tier, so it costs nothing to try first.
  • Each has a real cost: Chatwoot free plan limited to 2 agents and 500 conversations per month; Solid Performers monthly billing carries a five-user minimum, so the advertised 10 US dollars per user is really a 50 US dollar monthly floor, and teams of two or three must either overbuy seats or lock into annual billing.
  • They diverge on capability: Chatwoot covers Live chat, Solid Performers covers Lead management.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Chatwoot and Solid Performers actually diverge.

Attributes where Chatwoot and Solid Performers differ
AttributeChatwootSolid Performers
Starting priceFreeOn request
Pricing modelUnknownPer user per month
Free tierYesNo
PlatformsWeb, Cloud, Self-hostedWeb, iOS, Android
CategoryCustomer SupportCRM
Founded2017Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwoot

  • Live chat
  • Email inbox
  • Social channels
  • Knowledge base
  • Chatbots
  • Reports
  • Slack
  • WhatsApp

Only in Solid Performers

  • Lead management
  • Deal pipelines
  • Unlimited records and storage
  • Quotations and proposals
  • Follow-up automation
  • WhatsApp integration
  • White labelling
  • Custom fields and modules

What people use each for

The jobs each tool is most often brought in to do.

Chatwoot

  • Self-hosted supportnot Solid Performers
  • Privacy-first chatnot Solid Performers
  • Multi-channel supportnot Solid Performers

Solid Performers

  • An Indian education consultancy handling high lead volume from IndiaMART and Facebook that needs follow-up discipline more than marketing automationnot Chatwoot
  • A ten-person B2B sales team priced out of Salesforce or HubSpot that still needs pipeline reporting and quotation generationnot Chatwoot
  • An agency that wants to white-label a CRM for its own clients at 299 US dollars for the first year rather than build onenot Chatwoot
  • A real estate firm that runs its entire sales conversation over WhatsApp and needs those threads attached to the lead recordnot Chatwoot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

Solid Performers

  • Monthly billing carries a five-user minimum, so the advertised 10 US dollars per user is really a 50 US dollar monthly floor, and teams of two or three must either overbuy seats or lock into annual billing.
  • Common capabilities are charged as separate one-off add-ons rather than included: 249 US dollars for setup and training, 99 for SMS and 149 for WhatsApp, which can double first-year cost for a small team.
  • The integration catalogue is small and skewed to Indian channels such as IndiaMART and WhatsApp, so a European or North American team will find its usual marketing, support and finance tools absent.
  • It is a small vendor with support aligned to Indian business hours, which means slow turnaround for customers in the Americas and a genuine continuity risk for a system holding your entire pipeline.
  • Functionality is sales-first with no meaningful marketing automation or customer service module, so growth beyond pipeline management means adding another product rather than another tier.

Pricing, plan by plan

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

Solid Performers

On request
  • Square (monthly)$10/month
    • Lead and deal management
    • Unlimited records and storage
    • Follow-up reminders and tasks
  • Pentagon (monthly)$15/month
    • Everything in Square
    • Quotations and proposals
    • Additional automation
  • Hexagon (monthly)$20/month
    • Unlimited feature access
    • Advanced reporting
    • Minimum five users on monthly billing, so 100 USD a month is the real floor
  • Square (annual)$100/year
    • Same as Square monthly
    • Two months free versus monthly billing
    • No five-user minimum on annual billing

Which should you pick?

Choose Chatwoot if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want email inbox.
Chatwoot review

Choose Solid Performers if

  • You need lead management.
  • You work on Web, iOS, Android.
  • You also want deal pipelines.
Solid Performers review

Questions people ask

Is Chatwoot or Solid Performers better?
Neither clearly leads. Chatwoot starts at Free and Solid Performers at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwoot or Solid Performers?
Chatwoot has a free tier; the other does not. Paid plans start at Free for Chatwoot and On request for Solid Performers.
Does Chatwoot or Solid Performers run on more platforms?
Chatwoot runs on Web, Cloud, Self-hosted. Solid Performers runs on Web, iOS, Android.
Can I use Chatwoot for free?
Yes. Chatwoot has a free tier, so you can try it without paying. Solid Performers starts at On request.
What is Chatwoot best used for?
Chatwoot is most often used for self-hosted support, privacy-first chat, multi-channel support. Of those, self-hosted support and privacy-first chat are not what Solid Performers is typically brought in for.
What can Chatwoot do that Solid Performers cannot?
Chatwoot covers Live chat, Email inbox, Social channels, Knowledge base. Solid Performers covers Lead management, Deal pipelines, Unlimited records and storage, Quotations and proposals.

Answered from the vendors’ own pages

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
Solid Performers: What does Solid Performers actually cost to start?

On monthly billing, 50 US dollars a month, because the cheapest tier is 10 US dollars per user with a five-user minimum. Annual billing removes the minimum at 100 US dollars per user per year.

Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
Solid Performers: Is pricing available in rupees?

Yes. The pricing page offers INR alongside USD, and Indian customers are the primary market.

Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
Solid Performers: Is setup included?

No. Setup and training is a separate one-off charge of 249 US dollars.

Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
Solid Performers: Can I resell it under my own brand?

Yes. White labelling is 299 US dollars for the first year and 99 US dollars per year afterwards.

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