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Customer Support · head to head

Chatwoot vs Corefactors AI CRM

Chatwoot logo

Chatwoot

Customer Support

Open-source customer engagement platform

From
Free
Free plan
Yes
Full reviewWebsite
Corefactors AI CRM logo

Corefactors AI CRM

CRM

Indian RevOps CRM bundling sales, marketing, support and success in one per user subscription

From
899/month
Free plan
No
Full reviewWebsite

The short version

  • Only Chatwoot has a free tier, so it costs nothing to try first.
  • Each has a real cost: Chatwoot free plan limited to 2 agents and 500 conversations per month; Corefactors AI CRM each of the four boxes is shallower than a category leader, so a business with a serious marketing automation or support requirement will end up buying a dedicated tool anyway and losing the shared record that justified the bundle.
  • They diverge on capability: Chatwoot covers Live chat, Corefactors AI CRM covers Sales Box.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Chatwoot and Corefactors AI CRM actually diverge.

Attributes where Chatwoot and Corefactors AI CRM differ
AttributeChatwootCorefactors AI CRM
Starting priceFree899/month
Pricing modelUnknownPer user per month
Free tierYesNo
PlatformsWeb, Cloud, Self-hostedWeb, iOS, Android
CategoryCustomer SupportCRM
Founded2017Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwoot

  • Live chat
  • Email inbox
  • Social channels
  • Knowledge base
  • Chatbots
  • Reports
  • Slack
  • WhatsApp

Only in Corefactors AI CRM

  • Sales Box
  • Marketing Box
  • Support Box
  • Success Box
  • Built-in cloud telephony
  • Lead distribution
  • Shared customer record
  • Reporting

What people use each for

The jobs each tool is most often brought in to do.

Chatwoot

  • Self-hosted supportnot Corefactors AI CRM
  • Privacy-first chatnot Corefactors AI CRM
  • Multi-channel supportnot Corefactors AI CRM

Corefactors AI CRM

  • An Indian SME where the same eight people run outbound calling, email campaigns and support tickets and cannot justify three separate subscriptionsnot Chatwoot
  • A business that wants call recording and IVR inside the CRM rather than integrating a separate telephony providernot Chatwoot
  • An education or real estate firm handling high inbound lead volume from IndiaMART and paid social that needs automatic distribution to callersnot Chatwoot
  • A team moving off Teleduce that wants continuity of the same platform under its current namenot Chatwoot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

Corefactors AI CRM

  • Each of the four boxes is shallower than a category leader, so a business with a serious marketing automation or support requirement will end up buying a dedicated tool anyway and losing the shared record that justified the bundle.
  • Pricing rises across four tiers where each additional module is gated behind the next tier, so a company wanting only sales and support pays the Tree rate and carries marketing capability it does not use.
  • The product was rebranded from Teleduce, and documentation, third party reviews and integration guides are still split between both names, which makes evaluation and support searching harder than it should be.
  • It is built for the Indian market, and telephony, messaging and lead source integrations reflect that, so businesses selling into Europe or North America get less value from the parts that most differentiate it.
  • Published prices are per user per month with no free tier, so an organisation wanting occasional read-only access for delivery or finance staff has to buy full licences for them.

Pricing, plan by plan

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

Corefactors AI CRM

899/month
  • Seed$899/month
    • Around 599 INR per user per month on annual billing
    • Core Sales Box lead and pipeline management
    • Basic reporting
  • Sapling$1899/month
    • Around 1,399 INR per user per month on annual billing
    • Everything in Seed
    • Marketing Box campaign capability
  • Tree$2399/month
    • Around 1,899 INR per user per month on annual billing
    • Everything in Sapling
    • Support Box ticketing and deeper automation
  • Orchard$3999/month
    • Around 3,599 INR per user per month on annual billing
    • Everything in Tree
    • Success Box and advanced reporting

Which should you pick?

Choose Chatwoot if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want email inbox.
Chatwoot review

Choose Corefactors AI CRM if

  • You need sales box.
  • You work on Web, iOS, Android.
  • You also want marketing box.
Corefactors AI CRM review

Questions people ask

Is Chatwoot or Corefactors AI CRM better?
Neither clearly leads. Chatwoot starts at Free and Corefactors AI CRM at 899/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwoot or Corefactors AI CRM?
Chatwoot has a free tier; the other does not. Paid plans start at Free for Chatwoot and 899/month for Corefactors AI CRM.
Does Chatwoot or Corefactors AI CRM run on more platforms?
Chatwoot runs on Web, Cloud, Self-hosted. Corefactors AI CRM runs on Web, iOS, Android.
Can I use Chatwoot for free?
Yes. Chatwoot has a free tier, so you can try it without paying. Corefactors AI CRM starts at 899/month.
What is Chatwoot best used for?
Chatwoot is most often used for self-hosted support, privacy-first chat, multi-channel support. Of those, self-hosted support and privacy-first chat are not what Corefactors AI CRM is typically brought in for.
What can Chatwoot do that Corefactors AI CRM cannot?
Chatwoot covers Live chat, Email inbox, Social channels, Knowledge base. Corefactors AI CRM covers Sales Box, Marketing Box, Support Box, Success Box.

Answered from the vendors’ own pages

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
Corefactors AI CRM: Is this the same product as Teleduce?

Yes. Teleduce was rebranded to Corefactors AI CRM and is sold under that name now.

Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
Corefactors AI CRM: What does it cost?

Four per user tiers, Seed, Sapling, Tree and Orchard, at roughly 899, 1,899, 2,399 and 3,999 INR per month, or about 599, 1,399, 1,899 and 3,599 INR on annual billing.

Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
Corefactors AI CRM: Does it include telephony?

Yes. Cloud telephony with click to call, IVR and call recording is built in, which is unusual at this price point.

Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
Corefactors AI CRM: Do I have to buy all four modules?

Effectively yes at the higher tiers, because modules unlock by tier rather than being individually selectable.

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