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Field Service · head to head

BigChange vs Kickserv

BigChange logo

BigChange

Field Service

UK job management with vehicle tracking built in, acquired by Simpro Group in 2024

From
On request
Rated
-
Full reviewWebsite
Kickserv logo

Kickserv

Field Service

Job management for small home service businesses

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Kickserv has a free tier, so it costs nothing to try first.
  • Each has a real cost: BigChange simpro Group bought BigChange in October 2024 and also owns Simpro, AroFlo and ClockShark, so a UK buyer comparing BigChange with Simpro is choosing between two products whose roadmaps are set by the same owner.; Kickserv deliberately limited: no advanced dispatch optimisation, inventory or multi-location depth
  • They diverge on capability: BigChange covers Built-in vehicle tracking, Kickserv covers Estimates to invoices.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which BigChange and Kickserv actually diverge.

Attributes where BigChange and Kickserv differ
AttributeBigChangeKickserv
Starting priceOn requestFree
Pricing modelquoteFree tier for very small use with paid plans above it; published on the vendor site
Free tierNoYes
PlatformsWeb, iOS, AndroidWeb, iOS, Android, Cloud

Identical on both: user rating (Not yet rated), category (Field Service).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in BigChange

  • Built-in vehicle tracking
  • Job scheduling
  • Mobile worker app
  • Financial workflow
  • Customer portal
  • Digital forms builder
  • Stock and equipment
  • Driver compliance

Only in Kickserv

  • Estimates to invoices
  • Calendar scheduling
  • Customer history
  • QuickBooks sync

What people use each for

The jobs each tool is most often brought in to do.

BigChange

  • A UK facilities maintenance contractor with sixty vans that wants engineer location and job progress on one screen instead of a tracking portal and a scheduling toolnot Kickserv
  • A plant hire business that needs delivery, collection and service jobs planned against actual vehicle positions and driver hoursnot Kickserv
  • A commercial HVAC firm producing statutory service certificates on site and invoicing the same day from the job recordnot Kickserv
  • A waste and drainage operator that must evidence daily vehicle checks and driver behaviour to satisfy an insurer or an operator licencenot Kickserv

Kickserv

  • Small service operators moving off a whiteboard and paper invoicesnot BigChange
  • Businesses wanting estimates and invoicing without an enterprise platformnot BigChange
  • Trades needing QuickBooks sync without manual re-entrynot BigChange

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

BigChange

  • Simpro Group bought BigChange in October 2024 and also owns Simpro, AroFlo and ClockShark, so a UK buyer comparing BigChange with Simpro is choosing between two products whose roadmaps are set by the same owner.
  • The telematics is bundled rather than optional, so businesses that do not run a van fleet, or that are locked into an existing tracking contract, pay for capability they cannot use or duplicate.
  • Nothing is priced publicly and the vehicle hardware brings an equipment element into the contract, so total cost depends on van count as well as user count and cannot be estimated before a sales call.
  • Contracts have historically been multi-year with hardware attached, which makes leaving mid-term expensive and reduces your leverage at renewal.
  • The product is built around UK operating practice, accounting packages and compliance documents, so it is a weak fit for North America and needs configuration work in mainland Europe.

Kickserv

  • Deliberately limited: no advanced dispatch optimisation, inventory or multi-location depth
  • Reporting is basic compared with the larger platforms
  • Growing businesses commonly outgrow it and migrate, which is a real switching cost later
  • The free tier is genuinely small and most working use needs a paid plan

Pricing, plan by plan

BigChange

On request
  • BigChange JobWatch$undefined/month
    • CRM, quoting and invoicing
    • Scheduling and dispatch
    • Mobile worker app with custom forms

Kickserv

Free
  • FreeFree
    • Limited users
    • Core job management

Which should you pick?

Choose BigChange if

  • You need built-in vehicle tracking.
  • You work on Web, iOS, Android.
  • You also want job scheduling.
BigChange review

Choose Kickserv if

  • You need estimates to invoices.
  • You want to start without paying.
  • You work on Web, iOS, Android, Cloud.
  • You also want calendar scheduling.
Kickserv review

Questions people ask

Is BigChange or Kickserv better?
Neither clearly leads. BigChange starts at On request and Kickserv at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, BigChange or Kickserv?
Kickserv has a free tier; the other does not. Paid plans start at On request for BigChange and Free for Kickserv.
Does BigChange or Kickserv run on more platforms?
BigChange runs on Web, iOS, Android. Kickserv runs on Web, iOS, Android, Cloud.
Can I use Kickserv for free?
Yes. Kickserv has a free tier, so you can try it without paying. BigChange starts at On request.
What is BigChange best used for?
BigChange is most often used for a uk facilities maintenance contractor with sixty vans that wants engineer location and job progress on one screen instead of a tracking portal and a scheduling tool, a plant hire business that needs delivery, collection and service jobs planned against actual vehicle positions and driver hours, a commercial hvac firm producing statutory service certificates on site and invoicing the same day from the job record, a waste and drainage operator that must evidence daily vehicle checks and driver behaviour to satisfy an insurer or an operator licence. Of those, a uk facilities maintenance contractor with sixty vans that wants engineer location and job progress on one screen instead of a tracking portal and a scheduling tool and a plant hire business that needs delivery, collection and service jobs planned against actual vehicle positions and driver hours are not what Kickserv is typically brought in for.
What can BigChange do that Kickserv cannot?
BigChange covers Built-in vehicle tracking, Job scheduling, Mobile worker app, Financial workflow. Kickserv covers Estimates to invoices, Calendar scheduling, Customer history, QuickBooks sync.

Answered from the vendors’ own pages

BigChange: Who owns BigChange?

Simpro Group, which acquired it from Great Hill Partners in October 2024. Simpro is backed by K1 Investment Management and also owns Simpro, AroFlo and ClockShark.

Kickserv: Is Kickserv free?

There is a free tier for very small use, with paid plans published above it. Most working businesses need a paid plan.

BigChange: Is the vehicle tracking a separate purchase?

No. Telematics hardware and data are part of the BigChange subscription, which is the main reason it is chosen over job management tools that integrate a third-party tracker.

Kickserv: Who is it for?

Small home-service operators running a handful of crews, not companies with large dispatch operations.

BigChange: Does BigChange publish pricing?

No. Pricing is quoted after a demo and depends on user numbers, vehicle numbers and contract length.

Kickserv: Will I outgrow it?

Quite possibly. It is built for the simple end, and growing businesses commonly migrate to ServiceTitan or Jobber.

BigChange: Is it usable outside the UK?

It is sold mainly in the UK and Ireland with some European deployment. Accounting integrations and compliance content assume UK practice.

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