BigChange

UK job management with vehicle tracking built in, acquired by Simpro Group in 2024

As of 31 August 2026, BigChange's pricing is not published; the vendor quotes on request. A British field service platform that bundles telematics and driver behaviour tracking into the same subscription as job management, so you do not buy a separate fleet product. Softwr lists it under Field Service. BigChange is made by BigChange (Simpro Group), available on Web, iOS, Android.

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Overview

What BigChange does

BigChange is a job management system for UK field service businesses combining CRM, quoting, scheduling, mobile worker apps, invoicing and vehicle tracking in one subscription. The vehicle tracking is not a partner integration: BigChange ships its own telematics and the scheduling engine uses live vehicle position and driver behaviour data, which is unusual in this category and is the reason most of its customers chose it. The commercially decisive fact is the ownership change. Great Hill Partners sold BigChange to Simpro Group in October 2024, putting it alongside Simpro, AroFlo and ClockShark. Simpro is a K1 Investment Management portfolio company assembling a field service roll-up, and BigChange is its UK and European entry point. For a buyer this cuts both ways: more capital behind the product, but a roadmap now set against three sibling products rather than against the market, and a normal roll-up risk that overlapping modules get rationalised over a multi-year horizon. Buyers are UK contractors and maintenance firms with vans, typically in facilities management, plant hire, HVAC, security systems and waste, somewhere between fifteen and several hundred mobile workers. The trade-off is that the telematics bundle is only good value if you actually need it; a business whose engineers travel by public transport or already has a fleet contract is paying for hardware and a data feed it will not use. No pricing is published.

What people use it for

A UK facilities maintenance contractor with sixty vans that wants engineer location and job progress on one screen instead of a tracking portal and a scheduling tool
A plant hire business that needs delivery, collection and service jobs planned against actual vehicle positions and driver hours
A commercial HVAC firm producing statutory service certificates on site and invoicing the same day from the job record
A waste and drainage operator that must evidence daily vehicle checks and driver behaviour to satisfy an insurer or an operator licence

Where it falls short

Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about BigChange.

Simpro Group bought BigChange in October 2024 and also owns Simpro, AroFlo and ClockShark, so a UK buyer comparing BigChange with Simpro is choosing between two products whose roadmaps are set by the same owner.
The telematics is bundled rather than optional, so businesses that do not run a van fleet, or that are locked into an existing tracking contract, pay for capability they cannot use or duplicate.
Nothing is priced publicly and the vehicle hardware brings an equipment element into the contract, so total cost depends on van count as well as user count and cannot be estimated before a sales call.
Contracts have historically been multi-year with hardware attached, which makes leaving mid-term expensive and reduces your leverage at renewal.
The product is built around UK operating practice, accounting packages and compliance documents, so it is a weak fit for North America and needs configuration work in mainland Europe.

Cross-shopped

What people choose instead of BigChange

Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.

BigChangevs
ServiceTitan
ServiceTitan: If you operate in North America, where BigChange has little presence and no market-specific content
BigChangevs
Jobber
Jobber: If you want transparent per-user pricing and a short setup rather than a hardware-attached contract
BigChangevs
Verizon Connect
Verizon Connect: If vehicle tracking and fleet compliance are the real requirement and job management is secondary

Pricing

What BigChange costs

Taken from the vendor's own pricing page. Prices move, so check before you buy.

BigChange JobWatch

On request

CRM, quoting and invoicing
Scheduling and dispatch
Mobile worker app with custom forms
Vehicle tracking hardware and telematics
Customer portal
Financial and operational dashboards

Capabilities

Features

Built-in vehicle tracking
Own telematics hardware with live position, driver behaviour scoring and timesheet cross-checking
Job scheduling
Allocation by skills, location, vehicle and live traffic rather than by list order
Mobile worker app
Job steps, forms, photos, parts used and customer signature capture, offline capable
Financial workflow
Quotes to invoices with cost tracking per job and Sage and Xero sync
Customer portal
Clients raise and track jobs and see engineer ETA
Digital forms builder
Custom risk assessments, certificates and service sheets with mandatory fields
Stock and equipment
Van stock, asset registers and planned maintenance schedules
Driver compliance
Daily vehicle checks, defect reporting and licence checking
Dashboards
Live operational dashboards for jobs, resources and financial performance
BigChange Network
Subcontractor allocation and job passing between connected businesses

Answered, with sources

Questions people ask

Each answer names the page it came from, so you can check it rather than take our word for it.

Who owns BigChange?

Simpro Group, which acquired it from Great Hill Partners in October 2024. Simpro is backed by K1 Investment Management and also owns Simpro, AroFlo and ClockShark.

Is the vehicle tracking a separate purchase?

No. Telematics hardware and data are part of the BigChange subscription, which is the main reason it is chosen over job management tools that integrate a third-party tracker.

Does BigChange publish pricing?

No. Pricing is quoted after a demo and depends on user numbers, vehicle numbers and contract length.

Is it usable outside the UK?

It is sold mainly in the UK and Ireland with some European deployment. Accounting integrations and compliance content assume UK practice.

Keep looking

Where to go from BigChange

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Softwr does not host reviews and shows no star rating for BigChange, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.

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