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Field Service · head to head

BigChange vs Zuper

BigChange logo

BigChange

Field Service

UK job management with vehicle tracking built in, acquired by Simpro Group in 2024

From
On request
Rated
-
Full reviewWebsite
Zuper logo

Zuper

Field Service

Field service management with an API-first architecture and heavy integration surface

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: BigChange simpro Group bought BigChange in October 2024 and also owns Simpro, AroFlo and ClockShark, so a UK buyer comparing BigChange with Simpro is choosing between two products whose roadmaps are set by the same owner.; Zuper zuper publishes no pricing at all, and third-party reports span 50 to 150 US dollars per user per month, so you cannot even estimate a budget without a sales conversation.
  • They diverge on capability: BigChange covers Built-in vehicle tracking, Zuper covers Work order management.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which BigChange and Zuper actually diverge.

Attributes where BigChange and Zuper differ
AttributeBigChangeZuper

Identical on both: starting price (On request), pricing model (quote), free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated), category (Field Service).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in BigChange

  • Built-in vehicle tracking
  • Job scheduling
  • Mobile worker app
  • Financial workflow
  • Digital forms builder
  • Stock and equipment
  • Driver compliance
  • Dashboards

Only in Zuper

  • Work order management
  • Intelligent dispatch
  • Technician mobile
  • Inventory
  • Job costing
  • Open API and webhooks
  • AI agents

Both cover

  • Customer portal

What people use each for

The jobs each tool is most often brought in to do.

BigChange

  • A UK facilities maintenance contractor with sixty vans that wants engineer location and job progress on one screen instead of a tracking portal and a scheduling toolnot Zuper
  • A plant hire business that needs delivery, collection and service jobs planned against actual vehicle positions and driver hoursnot Zuper
  • A commercial HVAC firm producing statutory service certificates on site and invoicing the same day from the job recordnot Zuper
  • A waste and drainage operator that must evidence daily vehicle checks and driver behaviour to satisfy an insurer or an operator licencenot Zuper

Zuper

  • A service business whose customer records already live in Salesforce or HubSpot wants field execution underneath rather than a platform that insists on owning the customer.not BigChange
  • A solar or utility contractor needs work orders driven by an external asset or billing system through an API rather than entered by a dispatcher.not BigChange
  • A multi-location or franchise operation needs consistent job workflows and reporting across sites with an existing enterprise finance system to feed.not BigChange
  • A support organisation already running Zendesk or Freshdesk wants field visits raised from tickets and closed back into them without a middleware project.not BigChange

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

BigChange

  • Simpro Group bought BigChange in October 2024 and also owns Simpro, AroFlo and ClockShark, so a UK buyer comparing BigChange with Simpro is choosing between two products whose roadmaps are set by the same owner.
  • The telematics is bundled rather than optional, so businesses that do not run a van fleet, or that are locked into an existing tracking contract, pay for capability they cannot use or duplicate.
  • Nothing is priced publicly and the vehicle hardware brings an equipment element into the contract, so total cost depends on van count as well as user count and cannot be estimated before a sales call.
  • Contracts have historically been multi-year with hardware attached, which makes leaving mid-term expensive and reduces your leverage at renewal.
  • The product is built around UK operating practice, accounting packages and compliance documents, so it is a weak fit for North America and needs configuration work in mainland Europe.

Zuper

  • Zuper publishes no pricing at all, and third-party reports span 50 to 150 US dollars per user per month, so you cannot even estimate a budget without a sales conversation.
  • At the reported rates it costs several times a Jobber or Housecall Pro seat, which makes it hard to justify for a small contractor who will use a fraction of the configuration surface.
  • The flexibility that makes it a good execution layer means it needs configuring: custom statuses, forms and workflow rules are strengths for a business with an operations analyst and a burden for one without.
  • Accounting is integration-only and the finance depth is thin next to platforms with native ledgers, so complex tax, multi-entity or progress billing scenarios push work back into the ERP.
  • It is a younger and smaller vendor than ServiceTitan or FieldEdge with a correspondingly thinner partner and implementation network, so if you need local implementation help outside the main markets you may be dealing directly with the vendor or doing it yourself.

Pricing, plan by plan

BigChange

On request
  • BigChange JobWatch$undefined/month
    • CRM, quoting and invoicing
    • Scheduling and dispatch
    • Mobile worker app with custom forms

Zuper

On request
  • Starter$undefined/month
    • Core work orders, scheduling and mobile app
    • Standard integrations
    • Priced per user on application
  • Growth$undefined/month
    • Adds inventory, job costing and advanced workflows
    • Quoted on application
  • Enterprise$undefined/month
    • Custom workflows, API access at scale and dedicated support
    • Quoted on application, typically with an annual commitment

Which should you pick?

Choose BigChange if

  • You need built-in vehicle tracking.
  • You work on Web, iOS, Android.
  • You also want job scheduling.
BigChange review

Choose Zuper if

  • You need work order management.
  • You work on Web, iOS, Android.
  • You also want intelligent dispatch.
Zuper review

Questions people ask

Is BigChange or Zuper better?
Neither clearly leads. BigChange starts at On request and Zuper at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, BigChange or Zuper?
BigChange starts at On request and Zuper at On request.
Does BigChange or Zuper run on more platforms?
Both run on Web, iOS, Android, so platform support will not decide this one for you.
What is BigChange best used for?
BigChange is most often used for a uk facilities maintenance contractor with sixty vans that wants engineer location and job progress on one screen instead of a tracking portal and a scheduling tool, a plant hire business that needs delivery, collection and service jobs planned against actual vehicle positions and driver hours, a commercial hvac firm producing statutory service certificates on site and invoicing the same day from the job record, a waste and drainage operator that must evidence daily vehicle checks and driver behaviour to satisfy an insurer or an operator licence. Of those, a uk facilities maintenance contractor with sixty vans that wants engineer location and job progress on one screen instead of a tracking portal and a scheduling tool and a plant hire business that needs delivery, collection and service jobs planned against actual vehicle positions and driver hours are not what Zuper is typically brought in for.
What can BigChange do that Zuper cannot?
BigChange covers Built-in vehicle tracking, Job scheduling, Mobile worker app, Financial workflow. Zuper covers Work order management, Intelligent dispatch, Technician mobile, Inventory. Both handle Customer portal.

Answered from the vendors’ own pages

BigChange: Who owns BigChange?

Simpro Group, which acquired it from Great Hill Partners in October 2024. Simpro is backed by K1 Investment Management and also owns Simpro, AroFlo and ClockShark.

Zuper: How much does Zuper cost?

It is not published. Independent reports put it roughly between 50 and 150 US dollars per user per month depending on tier and volume, usually on an annual commitment.

BigChange: Is the vehicle tracking a separate purchase?

No. Telematics hardware and data are part of the BigChange subscription, which is the main reason it is chosen over job management tools that integrate a third-party tracker.

Zuper: Can Zuper run under Salesforce or HubSpot?

Yes, that is one of its main positions. It integrates as a field execution layer rather than requiring you to move the customer record.

BigChange: Does BigChange publish pricing?

No. Pricing is quoted after a demo and depends on user numbers, vehicle numbers and contract length.

Zuper: Does it work offline?

The technician mobile app is built to capture work offline and sync when connectivity returns.

BigChange: Is it usable outside the UK?

It is sold mainly in the UK and Ireland with some European deployment. Accounting integrations and compliance content assume UK practice.

Zuper: Is Zuper suitable for a five person contractor?

Usually not on cost. At the reported per-seat rates, Jobber or Housecall Pro deliver the same day-to-day job flow far cheaper.

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